HTA 75’s Post

#THAinsights- 2 Everyone understands the importance of training in hospitality. However, hotel often struggles to find time for it due to busy operations, or on low occupancy periods, team members are given their pending offs/leaves. This results in overworked staff even on less busy days and training is neglected. Suggestion : Implement 10 minute practical training sessions at least twice a week on the shop floor instead of waiting to organize one hour session in the training room. #Thehoteladviser #Hospitality #Training #Hoteloperations

Completing hotel training doesn't necessarily mean proficiency. It's only a starting point for hotel owners and managers to empower their frontline staff. The key is ensuring that staff genuinely grasp and apply what they've learned - - I’m Laura, and I’m on a mission to help independent hotels maintain top-tier standards ♻️ Repost if you found this helpful 🗣️ Join the conversation in the comments 💬 DM me to find out how I can revolutionise frontline staff performance #hospitality #hoteltraining #microlearning

▫️Staff training for New Hotel Opening? It is like Setting the Foundation for Success! 
Opening the doors to guests is an exciting milestone, and the backbone of the success lies is well-prepared staff. Here’s why investing in training is crucial: 
➖First impressions count: Trained and well organized staff creates a positive first impression to guests. 
➖Service Quality: Proper training ensures your team can deliver top-notch service consistently, from the very first day of the operation. 
➖ Alignment with brand values: Training aligns your team with the values and standards unique to your brand.

 ▫️Tailored to Your Hotel’s Needs 
Our training programs are designed to empower your staff with the essential skills and knowledge for a seamless opening.

 ▫️How to Get Started?
Visit https://lnkd.in/eRVMutCZ to learn more.    Contact us for a customized proposal at hello@welcome-global.com   #WelcomeGlobal #hotelopening #stafftraining #hospitalitysuccess #TrainingPrograms #Hospitality #LearningPaths #professionaldevelopment #ExecutiveLearning #HospitalityTraining #Trainingplanforhotels #middlemanagementdevelopment #housekeepingtraining #frontofficetraining #foodandbeveragetraining #customerservicetraining #trainthetrainer #handlingcomplaintstraining #AHLEI

Kill that desire to own a Hotel, Restaurant, Lounge or Bakery, if you're 'too big' to learn and understand the business through the eye of your 'rank and file' job functions. And don't sign up for any of the HBS Entrepreneurship (owners courses), IF You Don't Love Service. Ever wondered why over 50% of hospitality businesses shut down within first 3 years? Hospitality is business of service and service is hospitality - period!

Front office training, another important selling point for the hotel industry. Have an expert to instill a professional skills into your front office employee, because they strike the first impression of the hotel into the mind of the guest. How much revenue your hotel can generate lies in the hands of your front office employee. Get expert front office training today. #frontofffice #hotel #receptionist

🏨 Transform Your Hotel's First Impression with Expert Front Desk Staff Training! 🌟 In the hospitality industry, the front desk serves as the heart of operations, setting the tone for guests' experiences. As hotel and hospitality managers, you understand the importance of first impressions. That's why investing in professional front desk staff training is not just an option; it's a necessity. Our comprehensive training program is designed to equip your front desk team with the skills needed to enhance guest satisfaction, streamline operations, and boost your hotel's reputation. Here's how we can help: Exceptional Guest Service Skills: Empower your staff to deliver personalized, memorable guest experiences that turn first-time visitors into loyal patrons. Effective Communication Techniques: Enhance your team's ability to communicate effectively with guests and other departments, ensuring a smooth, efficient operation. Problem-Solving Strategies: Equip your staff with the tools to handle any situation gracefully, turning challenges into opportunities to impress. Tech-Savvy Operations: Train your team on the latest hospitality technology to improve efficiency, accuracy, and guest service. Why choose us for your front desk staff training? ✅ Industry Expertise: Learn from trainers with extensive hospitality experience. ✅ Customizable Training Modules: Tailor the training to meet your hotel's specific needs and goals. ✅ Proven Results: Join a growing list of satisfied clients who have seen tangible improvements in guest satisfaction and operational efficiency. Don't let your hotel's first impression be the last. Elevate your front desk team's performance today and unlock the full potential of your hospitality services. 🔗 Learn more about our training programs and how we can help your hotel excel. https://lnkd.in/dqyHXtW #HotelManagement #HospitalityManagement #FrontDeskTraining #GuestSatisfaction #HospitalityIndustry

You know those chats I have with hotel managers and owners? They're goldmines of knowledge! One technique that stands out big time in training frontline hotel staff is using staged scenarios based on real-life situations. Instead of just listening, staff actually dive into these scenarios where they have to deal with situations they might face on the job. And get this – the outcomes are real, just like in a real hotel. Imagine facing a scenario that feels totally real, with outcomes that could actually happen. It's like a light bulb moment. Our interactive microlearning pieces include these situations using branching scenarios. Staff handle everything from a grumpy guest at the front desk to a chef having a meltdown in the kitchen. And here's the kicker: They face the consequences without being spoon-fed what's right or wrong and without harming the hotel's reputation. - - I’m Laura, and I’m on a mission to help independent hotels maintain top-tier standards ♻️ Repost if you found this helpful 🗣️ Join the conversation in the comments 💬 DM me to find out how I can revolutionise frontline staff performance #hospitality #hoteltraining #microlearning

Tired of snooze-fest hotel training sessions? We've all been there. Sure, flashy emojis and colourful slides try to liven things up, but after an hour or more, they just put us to sleep. 😴 To keep busy adult hotel staff engaged, training needs to be quick, super-relevant, visual, and fun (doesn't mean cheese!) And it can't all be done in one sitting! Adults have high expectations for training. They don't do fluff and they can't remember a years supply of content in one go. Sorry. Most end up feeling insulted with long tedious sessions from experts in the field who try to cover as much as possible in an 8 hour session. Effective training needs to be concise, highly-relevant and delivered in a way that engages adults. It's high time hotel's start meeting adult staff where they are and ditch the long, boring lectures. - - I’m Laura, and I’m on a mission to help independent hotels maintain top-tier standards ♻️ Repost if you found this helpful 🗣️ Join the conversation in the comments 💬 DM me to find out how I can revolutionise frontline staff performance #hospitality #hoteltraining #microlearning

Your hotel people don't just need to know things; they need to do things. Without making learning content relevant, workers will treat the content as irrelevant. - - I’m Laura, and I’m on a mission to help independent hotels maintain top-tier standards ♻️ Repost if you found this helpful 🗣️ Join the conversation in the comments  💬 DM me to find out how I can revolutionise frontline staff performance #hospitality #hoteltraining #microlearning

The Secret Training Sauce for Hotel Frontline Staff When it comes to training hotel staff, two huge chains - Hilton and InterContinental Hotels Group - have a secret sauce. The ingredient? Microlearning. 👩🍳 These hospitality giants skipped dry, lengthy training for bite-sized mobile lessons. Think 5-minute media-rich bursts focused on specific roles - perfect for busy hotel teams! The results speak for themselves. At Hilton, microlearning boosted engagement and retention through their HWU program. IHG's microlessons via IHG Mylearning increased knowledge and guest satisfaction. 📈 The beauty of microlearning is its versatility. Short, digestible pieces of learning on-the-go via mobile devices. And not only does do short bursts stick faster, it increases long term retention over time when spaced out. Clearly the hotel giants are onto something big. Smaller chains and independents can stir in this secret sauce too for training wins! - - I’m Laura, and I’m on a mission to help independent hotels maintain top-tier standards ♻️ Repost if you found this helpful 🗣️ Join the conversation in the comments 💬 DM me to find out how I can revolutionise frontline staff performance #hospitality #hoteltraining #microlearning