Huw Davies’ Post

Interesting article and one which has clearly worked in practice. Very similar in objective to my ongoing PhD thesis and this particular process was also researched by Grazia Antonacci et al (2018) "The use of process mapping in healthcare quality improvement projects". My concern is the underlying mechanism for reaching the desired outcome. Is it process mapping that is the magic wand or is there something else at work? Personally, I believe that process mapping merely creates an environment where the desired outcomes of joint working understanding can be nurtured. Process mapping in itself is no more a solution than any other collaborative tool. Indeed, process mapping in itself is a fairly in-depth task and not always appropriate for other problems where individuals or small teams need to be brought together. The question is about how we create shared understanding? Through shared experience. Shared experience of process mapping, shared experience of entity diagramming, or even just shared experience of discussing a problem over coffee. The point is that we need to work together in the experiential sense.. In an age where we rely so heavily on technology, there is no substitute for walking a mile in someone's shoes.