As we embark on 2024, banks are poised to navigate the new year's challenges. In the latest Inside Payments newsletter, delve into The Financial Brand's article on strategies for engaging the maturing Gen X demographic, embracing sustainability, and meeting evolving consumer expectations. Uncover the pivotal lessons from 2023 regarding digital wallets and credit cards, and learn how tailored rewards, brand loyalty, and superior customer experiences can drive profitability in the year ahead. Stay informed and at the forefront of banking trends. Read More: https://lnkd.in/dVB3ntgT
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Discover 5 game-changing strategies for financial institutions to supercharge digital acquisition! From personalized experiences to harnessing data insights, this article by Sandstone Technology offers valuable insights to stay ahead in the digital era. Dive in and revolutionize your approach! #DigitalTransformation #Finance #Innovation
In today's digital age, customers crave seamless and user-friendly banking experiences, a benchmark that many smaller financial institutions struggle to meet. As customer preferences evolve, individuals are exploring a variety of financial institutions to find the perfect fit for their needs. This shift has made customers less loyal to banks that fall short of their expectations. Discover how to enhance your digital acquisition strategies here: https://lnkd.in/eeduxcip #digitalacquisition
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Register Now💡Alkami is bringing you a research-rich online event where Allison Cerra and Jason Dorsey will explore the specific actions, behaviors, and trends that digital banking Americans across generations and employment types have today when it comes to their current digital banking behaviors, as well as expectations for usage and reliance on it in the near future. You’ll Learn… • What impact the rising interest rate environment is having on millennials • Their views on adding new or different personal financial providers • The biggest opportunities for regional and community financial institutions • The role of data to inform and influence personalized banking experiences Registration Link - https://bit.ly/3xE7wL3 #DigitalBanking #Research #Webinar #Banking #FutureOfBanking #Trends
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Feeling shocked? Us too. And there’s more where that came from. Our latest national survey, exploring generational perspectives and expectations about the future of banking, uncovered some shocking revelations as to how each generation interacts with digital banking. From Gen-Zers and Boomers who are united in their feelings of disdain towards a world in which AI-driven banking features replace local branch access, to Millennials who feel significantly more trusting of AI features, the data from our “2024 Future of Banking Survey” proves that understanding these trust issues is crucial for banks aiming to improve adoption rates. Want more data? We’ve got it all right here: https://bit.ly/3yPs4R8
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Take a deep dive into the pulse of American consumer sentiment! Our latest nationwide survey reveals exclusive insights into payment challenges, credit card debt concerns, customer service preferences, and the surging expectations for digital experiences. Is your #financialinsitution positioned to stay ahead? Here’s what you need to know… https://lnkd.in/gNeq-S92 #banking #creditunions #communitybanks #digitalmaturity
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Gen Z, those born in or after 1997, represent a sizable portion of today’s consumer base. This generation’s reliance on technology and preference for seamless, self-service interactions calls for banks to shift their thinking, operations, and basic audience assumptions. According to Forbes, by 2025, there could be 42.9 million Gen Z digital banking users. To stay ahead of this growing segment within their consumer audience, banks must cater to the unique needs of Gen Z today.
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🥷🏼 The Battle for Your 💳 Wallet: How to Win in Consumer-Curated Finance! Consumers are assembling their own financial "toolkits" with a variety of services beyond traditional banks. Datos Insights and Galileo Financial Technologies teamed up to explore this trend in their report, "Winning Market Share in an Era of Consumer-Curated Financial Services." Here's what you need to know: 🙋♂️ Customers are in charge. They're using more services and switching providers, seeking solutions that fit their unique needs. 🙈 Discontent is rising. Banks are falling short of customer expectations, failing to personalize the banking experience. 📲 Personalization is key. Data can be your greatest asset, allowing you to tailor products and services to resonate with each customer. 🙌 Frictionless banking matters. Offer a seamless experience across all channels – online, mobile, and in-person. 🔗 Find all the details of the report here 👉 https://lnkd.in/gnM9sn9C
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According to recent studies, 72% of Millennials prefer digital-only banking, yet 59% of them report dissatisfaction with the lack of personalized service. CSP helps financial institutions bridge this gap by turning data into actionable insights, allowing them to deliver a seamless, personalized experience across both digital and physical touchpoints.
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Earlier this year, we surveyed 8,000+ consumers across six key European markets, analysing the state of online payments in our #InstantEconomy report. As a follow-up, we recently hosted our first #PaymentInsights webinar, with our #payments experts deep-diving into the report’s major findings, exploring why consumers pay the way they do, and answering the question: why #PayByBank, and why now? Want to learn how your business can stay one step ahead, and pick up some 2025 payment predictions? 🔮 ▶️ Watch the webinar on-demand now https://kont.ly/49be3c97 #ConsumerTrends #OnlinePayments
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Take a deep dive into the pulse of American consumer sentiment! Our latest nationwide survey reveals exclusive insights into payment challenges, credit card debt concerns, customer service preferences, and the surging expectations for digital experiences. Is your #financialinsitution positioned to stay ahead? Here’s what you need to know… https://lnkd.in/gEsAxsHH #banking #creditunions #communitybanks #digitalmaturity
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Senior Strategic Customer Success Manager | Consumer and Mortgage LOS | Team Player who tends to Lead
Take a deep dive into the pulse of American consumer sentiment! Our latest nationwide survey reveals exclusive insights into payment challenges, credit card debt concerns, customer service preferences, and the surging expectations for digital experiences. Is your #financialinsitution positioned to stay ahead? Here’s what you need to know… https://lnkd.in/gdPaTCuF #banking #creditunions #communitybanks #digitalmaturity
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