If you are attending Xperience 24 be sure to catch up with the Insurance Industry team at our breakout session and at our booth! Where we will be talking more about how you can use AI and Automation to improve CX & EX to Reduce Costs and Increase Revenue!
📣 We're less than 2 weeks away from the biggest #CX event of the year. Are you ready to accelerate the future of experiences for your business?
There's still time to join us at #Xperience24. Register now: https://lnkd.in/eS6shmCk#DrivenByExperiences
📢 Check out our latest case study!
We have recently published a success story on how Route 101 assisted ACC Liverpool to integrate Zendesk and prepare for Eurovision 2023 and beyond...
Download the case study here: https://lnkd.in/e7uHSJgA
Find out how Route 101:
☑ Deployed Zendesk to be used across the business for ticketing, marketing and customer feedback
☑ Created several custom integrations with multiple existing platforms
☑ Completed all work in time for a major international event
#zendesk#contactcentre#contactcentretechnology#CX#customerexperience
Check out the Solution Spotlight Sessions where you can learn and meeting your peers with a lot of solutions providers. Use promo code NOW to save $200 off any conference pass. #CCExpo#customerexperience#CX#contactcenter
Insufficient customer feedback is one of the top challenges leaders face when managing a product portfolio.
As a team, we've worked tirelessly to ensure no feedback goes unnoticed. 🤝
Dive into our webinar with #CXPA to discover the future of customer feedback with Voice of the Silent! The Glassbox AI-powered solution that listens to 100% of customer interactions.
#VoiceOfTheCustomer#VOC#CX#Autonomous#DigitalExperience#CustomerExperience
Unlock Insights, Elevate Experiences: Whether you're spinning plates in a bustling restaurant, managing the aisles of retail, or welcoming the wagging tails at a vet clinic, our monthly newsletter is your secret weapon.
Why Subscribe?
✅ Elevate Customer Experience: Delight and retain your patrons with expert strategies.
✅ Enhance Employee Experience: Discover tips to boost morale and productivity.
✅ Best Practices & Tips: Stay ahead with actionable advice tailor-made for your industry.
✅ Industry Insights: Gain insider knowledge that keeps your business thriving.
Join a community of innovators across restaurant, retail, hospitality, and more. Sign up today and receive our newsletter monthly—packed with the insights you need to succeed. #Fastcasual#QSR#CX#EX#BestPractices#CustomersFirst
Want the latest in XM delivered straight to your inbox once a month? Get exclusive insights from our CX and EX experts by subscribing to The eXperience. 👉 https://hubs.li/Q02NwMMv0#CX#CXM#CustomerExperience
Contact Center, Customer Experience, Kanban Management Professional Certified, Net Promoter Score Certified, Host of the VesuvITas Verified Podcast, He is the #CXSherpa
Getting traction for CX actions is a constant challenge.
Find out more in our Hard Truths #4 Conflicting Pipelines.
Get the link to our free CX Hard Truths guide in the comments.
👇
#CX#CXActions#CXHardTruths
🚀 Customer-First Strategist | 📈 Accelerating Growth for CPG Leaders | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé
Missed the 60 minCX Makeover last week?
You're in luck, as I am offering the replay today for free!
What did we cover? Loads of useful tips, tools and ideas, such as:
1. The Four Essential Elements of the New CX:
If you want to make a real impact on your business and turn satisfaction into delight, it takes far more than improving your customer service. When you know what to do and why, the impact on the lives of both your employees and your customers will be huge, and your sales will go through the roof!
2. The Most Impactful Processes and Tools to Skyrocket Your Revenue:
QC2 brings lasting change by integrating smaller changes rather than disrupting by replacing everything you currently do. Discover the best ways to identify, understand, and delight your ideal customers. Understand why your innovations are not as successful as you would like.
3. The Fast and Simple Way to Save up to 70% of Your Information Investments:
If only you knew what you know! You hear that repeated over and over again in most organisations. But no longer in yours after you discover how to buy less information and yet still know more about your market and customers than you do today! Increase the ROI of your data investments.
https://buff.ly/4bB3WiL#CX#CEX#CustomerSatisfaction#CustomerCentricity#CustomerUnderstanding#Innovation#Insights
The future of CX is happening now, which is why we recently brought together a panel of experts to discuss what's changing, and what to do next.
Read our latest insights to discover key takeaways from the discussion here
https://lnkd.in/gTjPQisF#WOWRecruitment#TheCXEvolution#CX
