Plumbing, HVAC, and electrical work is often messy, and we strive to lessen the disruption to our customers by adding that “extra shine.” Thanks Jeff Toister for highlighting one of our customer-focused practices!
Customer service tip: Add some extra shine. It's a tactful way to call attention to your work. I learned this tip from Ideal Plumbing Heating Air Electrical. I've been a loyal customer for over 20 years and really admire their work. Ideal's plumbers, electricians, and HVAC technicians always clean up the area surrounding their repair work so it has a little extra shine. This small step creates a positive impression for three reasons. 1. Home repairs are often necessary because of a leak or some other mess, so this extra service saves their customers some effort. 2. Repair problems can be very stressful, so putting some extra shine helps the customer quickly feel better. 3. Cleaning up the area spotlights the technician's work, giving the customer the confidence that the repair was done correctly. You might not clean up messes as a part of your job, but you can still put some "extra shine" on the work you do. How do you put "extra shine" on your service? ✍️ Comment: Share your own example. ♻️ Share: encourage others to weigh in.
President, Mail Management Group, Inc.
1moIdeal Plumbing Heating Air and Electrical is the best! I will always be glad to refer them with confidence!