I am writing this post to raise awareness and seek urgent resolution regarding an ongoing issue I’ve been facing with Dubai Islamic Bank (DIB). Over a month ago, DIB charged me double the amount for my monthly loan installment. Since then, I have been tirelessly trying to resolve this matter through various channels.
I contacted DIB’s customer service and waited for 32 minutes on the call, but never received a response.
I sent an email to Contactus@dib.ae, yet still no resolution was provided.
I visited the Sharjah branch near Sharjah Stadium, where I registered a complaint. The customer service representative assured me the issue would be resolved, and the amount would be released within 24 to 48 hours. Unfortunately, that never happened.
As a result of DIB holding this amount without explanation, another bank has charged me cheque bounce fees due to insufficient funds in my account. This has caused me undue stress, financial loss, and frustration.
I am deeply disappointed with the lack of accountability and response from DIB. It is unacceptable that when a customer is even 1 dirham short for any installment, they are charged penalty fees of 250-300 AED, but when the bank holds a customer’s money without any valid reason, there is no satisfactory explanation or resolution.
If this issue is not resolved soon, I will be left with no choice but to escalate the matter to the Central Bank of the UAE.
I hope this matter gets the urgent attention it deserves.
#DIB #DubaiIslamicBank #CustomerService #BankingIssues #UAE