InDebted’s Post

Ever want the chance to network and chat with expert thought leaders talking about their passion and their experiences? Customer Lifecycle and Growth Being Customer Obsessed Customer Stories and more coming soon Want to 1. Be one of the Experts? Let me know or 2. Join these experts and talk shop? No need for scheduling calendar invites, sharing calendly links or confirming times back and forth. We made it easy! First Friday of the Month - Talk with Christina Garnett, EMBA Last Tuesday of the Month - Natalie Gullatt Second Wednesday of the Month - GORDANA STOK How? - Join the #CustomerXCommunity - Block your calendar as a reminder to join the Roundtable of choice. - The day of the Roundtable you want to join just HOP in the Community and click on the lit up Roundtable!! Easy peasy See you there!!

Looking forward to this one! If there are any CPOs, CPTOs or Product Leaders in my network message myself or Matt Ellis to get involved the discussion! #CollectiveConnect #ProductLeaders

Complacency to Contribution 📈 Engaging with customers who fall between extremes – not thrilled, but not dissatisfied – can be a challenge. How do you unlock valuable feedback from this 'coasting' category? #CustomerSuccess #CustomerFeedback #CustomerExperience #ContinuousImprovement #VoiceoftheCustomer #GrowthMindset

Daniel McCarthy is Assistant Professor at Emory University - Goizueta Business School. In this interview, Dan unpacks several deep layers of understanding around measuring retention and customer lifetime value. He highlights a concern that businesses state improved performance against reduced churn rates. It is not that simple. He dives into differences of retention and churn measurement across subscription and non-subscription, across different industries and even the impact of a free trial in a subscription business. If you are in the industry of loyalty, you need to listen to Dan McCarthy’s view on measuring churn, retention and customer lifetime value. Hosted by Amanda Cromhout CADipL™️ #letstalkloyalty #loyaltymarketing #loyaltyprograms Get the links to this episode in the first comment of the comment section. Enjoy listening!

Did you miss out on the 'Innovation starts with your customer' masterclass? Nikkia Reveillac, an insights leader with a wealth of experience, guides you on building a business that truly resonates with your audience. Catch up on this transformative masterclass here: http://1sa.ge/sRik50T2Y3Z #MemberMasterclass

Good weekend listening for those interested in a deep dive into customer retention! it’s one of those topics that, like customer acquisition cost, is endlessly deep once you start peeling back the layers of the onion.

"The customer’s perception is your reality." – Kate Zabriskie In the world of business, how your customers view you is everything. Their perceptions shape your brand’s reputation, influence buying decisions, and determine your success. Are you actively listening to your customers? Understanding their needs and addressing their pain points is crucial. By aligning your actions with customer expectations, you can turn their perception into a positive reality, driving growth and loyalty. Tools like SENTEEZ help you dive deep into customer insights to better understand and meet their needs. #CustomerExperience #CustomerFeedback #BusinessGrowth #SENTEEZInsights

🌟 Embracing Customer-Centricity: A Tale of Two Companies 🌟 In the realm of customer engagement, it's not just about what you offer, but how you convey its value to your audience. Let's compare two approaches: Company X: Dives deep into their products and features, highlighting their functionalities. Company Y: Shifts the spotlight onto their clients, showcasing how their features directly benefit them. While both methods aim to inform, it's evident that Company Y's strategy resonates more with a customer-centric ethos. By prioritizing the client's perspective, they not only educate but also build a compelling narrative around the real-world impact of their offerings. In today's landscape, where customers seek solutions tailored to their needs, adopting a client-centric approach isn't just advantageous – it's imperative for fostering meaningful connections and driving sustainable growth. #CustomerCentricity #ClientBenefit #BusinessStrategy Which approach do you think is the best?

Exactly! Listening to customers and addressing their pain points is the foundation for creating a strong, positive brand image.

🌟 Personalizing interactions makes each customer feel valued as an individual, not just another transaction. Tailored communications and offers build trust, connection, and satisfaction. Loyal customers remain highly engaged. 🤝 📈 Go beyond expectations by occasionally surprising customers with unexpected acts of kindness. While it requires effort, the ROI of strengthening relationships through personalization is immense. You don’t need big gestures. Small touches like using names and relevant perks make customers feel special. 🌟🔍 🌟 Prioritizing personalization transforms how customers feel about your brand. It breeds loyalty and advocacy. 🚀🔐 Learn more tips in our guide: https://hubs.ly/Q02hbxrc0 #CustomerExperience #PersonalizationMagic #CustomerLoyalty