How to unlock collections performance: Leverage engagement insights and apply across markets. 🌎 Josh Foreman explains that by supporting customers in different regions, you can use those insights to drive even better performance. The power isn’t just in understanding how customers prefer to engage - it’s how you apply those learnings. 🤓 Listen to learn more. #CollectionsInsights #CollectionsPerformance #InDebted
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3x Top 100 CMA ThoughtLeader, 2x Top 25 CS & CMA Strategist, 2x Top 100 CS ThoughtLeader💪🏼| Customer Programs Speaker 🎤 | RockStar Customer Voice Coach 🎸| Customer Marketer Therapist 💙| VP of CX at SlapFive 🤚
Ever want the chance to network and chat with expert thought leaders talking about their passion and their experiences? Customer Lifecycle and Growth Being Customer Obsessed Customer Stories and more coming soon Want to 1. Be one of the Experts? Let me know or 2. Join these experts and talk shop? No need for scheduling calendar invites, sharing calendly links or confirming times back and forth. We made it easy! First Friday of the Month - Talk with Christina Garnett, EMBA Last Tuesday of the Month - Natalie Gullatt Second Wednesday of the Month - GORDANA STOK How? - Join the #CustomerXCommunity - Block your calendar as a reminder to join the Roundtable of choice. - The day of the Roundtable you want to join just HOP in the Community and click on the lit up Roundtable!! Easy peasy See you there!!
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Looking forward to this one! If there are any CPOs, CPTOs or Product Leaders in my network message myself or Matt Ellis to get involved the discussion! #CollectiveConnect #ProductLeaders
Our next Collective Connect Roundtable is booked for the 16th of October! Kana Butkovic has very kindly agreed to facilitate and will be discussing 'Measuring What Matters: Customer Value Metrics Re-defined' A message from Kana on the discussion: "Discuss and delve deep into a topic that's reshaping our industry: measuring the true value our products and solutions delivered to customers. We'll tackle the tough questions: Are we capturing the right metrics that reflect genuine customer success? How can we move beyond surface-level data to understand the real impact of our offerings? Join us as we explore innovative approaches, share insights on overcoming common pitfalls, and discuss strategies to align product development more closely with customer value creation. This is a conversation you won't want to miss if you're passionate about making a meaningful difference through your products." If you are a CPO or Product Leader that would like to get involved in this fascinating discussion please reach out to Liam Walford or Matt Ellis to secure your spot on the 16th! #CPOevent #CollectiveConnect #CustomerValue
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Customer Success | Continuous Product and Process Improvement | Software Implementation and Training | Girls on the Run Coach
Complacency to Contribution 📈 Engaging with customers who fall between extremes – not thrilled, but not dissatisfied – can be a challenge. How do you unlock valuable feedback from this 'coasting' category? #CustomerSuccess #CustomerFeedback #CustomerExperience #ContinuousImprovement #VoiceoftheCustomer #GrowthMindset
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Daniel McCarthy is Assistant Professor at Emory University - Goizueta Business School. In this interview, Dan unpacks several deep layers of understanding around measuring retention and customer lifetime value. He highlights a concern that businesses state improved performance against reduced churn rates. It is not that simple. He dives into differences of retention and churn measurement across subscription and non-subscription, across different industries and even the impact of a free trial in a subscription business. If you are in the industry of loyalty, you need to listen to Dan McCarthy’s view on measuring churn, retention and customer lifetime value. Hosted by Amanda Cromhout CADipL™️ #letstalkloyalty #loyaltymarketing #loyaltyprograms Get the links to this episode in the first comment of the comment section. Enjoy listening!
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Did you miss out on the 'Innovation starts with your customer' masterclass? Nikkia Reveillac, an insights leader with a wealth of experience, guides you on building a business that truly resonates with your audience. Catch up on this transformative masterclass here: http://1sa.ge/sRik50T2Y3Z #MemberMasterclass
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Associate Professor of Marketing at the Robert H. Smith school of Business, University of Maryland, College Park
Good weekend listening for those interested in a deep dive into customer retention! it’s one of those topics that, like customer acquisition cost, is endlessly deep once you start peeling back the layers of the onion.
Daniel McCarthy is Assistant Professor at Emory University - Goizueta Business School. In this interview, Dan unpacks several deep layers of understanding around measuring retention and customer lifetime value. He highlights a concern that businesses state improved performance against reduced churn rates. It is not that simple. He dives into differences of retention and churn measurement across subscription and non-subscription, across different industries and even the impact of a free trial in a subscription business. If you are in the industry of loyalty, you need to listen to Dan McCarthy’s view on measuring churn, retention and customer lifetime value. Hosted by Amanda Cromhout CADipL™️ #letstalkloyalty #loyaltymarketing #loyaltyprograms Get the links to this episode in the first comment of the comment section. Enjoy listening!
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"The customer’s perception is your reality." – Kate Zabriskie In the world of business, how your customers view you is everything. Their perceptions shape your brand’s reputation, influence buying decisions, and determine your success. Are you actively listening to your customers? Understanding their needs and addressing their pain points is crucial. By aligning your actions with customer expectations, you can turn their perception into a positive reality, driving growth and loyalty. Tools like SENTEEZ help you dive deep into customer insights to better understand and meet their needs. #CustomerExperience #CustomerFeedback #BusinessGrowth #SENTEEZInsights
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Global client management | CRM | Marketing strategist | Digital Business Transformation | Open Innovation and community collaboration | search engine optimisation #Talks about Digital marketing & Business Transformation
🌟 Embracing Customer-Centricity: A Tale of Two Companies 🌟 In the realm of customer engagement, it's not just about what you offer, but how you convey its value to your audience. Let's compare two approaches: Company X: Dives deep into their products and features, highlighting their functionalities. Company Y: Shifts the spotlight onto their clients, showcasing how their features directly benefit them. While both methods aim to inform, it's evident that Company Y's strategy resonates more with a customer-centric ethos. By prioritizing the client's perspective, they not only educate but also build a compelling narrative around the real-world impact of their offerings. In today's landscape, where customers seek solutions tailored to their needs, adopting a client-centric approach isn't just advantageous – it's imperative for fostering meaningful connections and driving sustainable growth. #CustomerCentricity #ClientBenefit #BusinessStrategy Which approach do you think is the best?
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Exactly! Listening to customers and addressing their pain points is the foundation for creating a strong, positive brand image.
"The customer’s perception is your reality." – Kate Zabriskie In the world of business, how your customers view you is everything. Their perceptions shape your brand’s reputation, influence buying decisions, and determine your success. Are you actively listening to your customers? Understanding their needs and addressing their pain points is crucial. By aligning your actions with customer expectations, you can turn their perception into a positive reality, driving growth and loyalty. Tools like SENTEEZ help you dive deep into customer insights to better understand and meet their needs. #CustomerExperience #CustomerFeedback #BusinessGrowth #SENTEEZInsights
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🌟 Personalizing interactions makes each customer feel valued as an individual, not just another transaction. Tailored communications and offers build trust, connection, and satisfaction. Loyal customers remain highly engaged. 🤝 📈 Go beyond expectations by occasionally surprising customers with unexpected acts of kindness. While it requires effort, the ROI of strengthening relationships through personalization is immense. You don’t need big gestures. Small touches like using names and relevant perks make customers feel special. 🌟🔍 🌟 Prioritizing personalization transforms how customers feel about your brand. It breeds loyalty and advocacy. 🚀🔐 Learn more tips in our guide: https://hubs.ly/Q02hbxrc0 #CustomerExperience #PersonalizationMagic #CustomerLoyalty
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