Independent Lodging Congress’ Post

Beachfront Bliss & Business Hustle: Thinking of opening a dreamy hotel in paradise? Toni Carter, owner of La Posada Del Mar, spills the tea on the realities of hospitality in exotic locations. It's not all Mai Tais by the pool! Listen to Toni's journey and the challenges (and rewards!) of being a business owner abroad on the latest Hospitality Minute with Ted Kelly! Check out the latest episode here https://lnkd.in/d8UukvUF! #HospitalityLife #BusinessOwnership #HospitalityTips #HotelLife #HospitalityAdvice

🎉 We are thrilled to announce the release of our latest guest blog post from UNISONO Hospitality Management featuring an exclusive interview with Mr. Samuel Bachofner, the director of Hotel Caspar Muri. 🏨 In this insightful article, Mr. Bachofner shares his experiences and the transformative journey of Hotel Caspar since partnering with UNISONO Hospitality Management. From overcoming staffing challenges to streamlining operations, discover how UNISONO has optimised their hotel's operating model, providing relief to the on-site team and enhancing guest experiences. 🚀 👉 "From the very first day, the workload was significantly lightened," says Mr. Bachofner. Learn how UNISONO's tailored solutions have modernised Hotel Caspar's approach, from implementing a cutting-edge front office design to providing 24/7 support. With seamless integration and personalised service, the collaboration has not only improved efficiency but also elevated guest satisfaction. 🌟 Read the full interview here ⤵️ and gain valuable insights into revolutionising hospitality management. 📝 #revenuemanagement  #Yieldmanagement  #hospitality  #hospitalityindustry  #hotelindustry 

Great to be on the ground to get some good insights from our clients in the QLD civil and construction markets. Challenges remain, but we are hearing those clients that are persistant and active in pursuing overdue accounts are getting paid within reasonable time frames. Being proactive is the key! #riskmitigation #creditinsurance #debtorinsurance

Younger generations are shaping hospitality into a whole new ball game. Expectations are changing, and the old ways of doing things just don’t cut it anymore.     In his latest thought leadership article, GUY STEHLIK unpacks these new developments and how hospitality can rise to meet new standards.     He dives into the details to reveal how the traditional hotel paradigms are being disrupted in 2024, from check-in times and croissants at breakfast to personalised services and private chefs.     Click the link below to read it now.    https://lnkd.in/dVNE5Dym    #BONHotels #HospitalityIndustry #Hotel #SouthAfrica #HotelManagement 

Good read

Great conversation today with Tony Baldinelli, Billy Morrison, Antony Dudnikov, and Adrienne Foster on hotels, tourism, and how even small changes can lead to significant impacts on industry growth! #HACSolutions

If you sell the best equipment , no one remembers you. But if you sell with a beautiful smile and best wishes and sharing good experiences with such piece, you will be remembered even after discarding the equipment. Unfortunately nowadays businesses focus is limited to financial figures only. Not even quality and serviceability of the sold item. In fact , more focus is put in how to make the buyer depend on us more and more after the purchase and it is becoming a profit making strategy of businesses. I always used to ask my suppliers how big is their After Sales Service (ASS) Team, how big is their Repair Centres. I choose wisely one established, quality proven supplier with small ASS Team and less repair centres. A tricky balance between Business, Quality, Performance and response time.

During a recent conversation with a customer service agent, I inquired about how she ensures every customer feels valued. Her response was refreshingly simple: "I greet every call with a smile and handle each one as if it's the most important call of the day." This idea stayed with me; it highlighted a straightforward humane approach to a task that often risks becoming routine and monotonous. This TED talk eloquently expands on the idea and elevates it to another level. #CustomerService

Make it a bit "Unreasonable" An amazing TED Talk, that lets you think, in whatever capacity you can, go a bit unreasonable on the hospitality or serving them Full talk here : https://lnkd.in/dnPQVyV8

it's how we make people feel ❤️... with the particular transaction or dealing... is the ultimate purpose or success of any business ..whether personal or professional