Insights Career Network’s Post

New Chapter Alert: Leveraging Customer Service Expertise for Next-Level Impact! After over a decade of delivering top-notch customer experiences in the tech and telecom industries, I am excited to announce that I AM OPEN TO NEW OPPORTUNITIES! My customer service journey has been a remarkable one, with a diverse range of experiences that I have honed my skills in: • Inbound Customer Support: Resolving complex issues with empathy and precision. • Backend Operations: Ensuring data integrity and quality assurance with precision. • Customer Satisfaction and Retention: Crafting loyalty programs and ensuring seamless experiences. • Technical Support and Troubleshooting: Resolving complex issues with precision and empathy. • Team Leadership and Training: Mentoring high-performing teams and developing talent. • Process Improvement and Optimization: Streamlining operations and enhancing efficiency. But that's not all - My academic background in Business Administration with a specialization in Artificial Intelligence from Nexford University has given me a unique edge in understanding the intersection of technology and human-centric approaches. Also, what drives me is more than just technical expertise - it's a passion for delivering exceptional customer experiences that drive business growth and build lasting relationships. I'm dedicated to: • Developing customer-centric strategies that propel business success. • Fostering collaborative environments that encourage innovation and growth. • Mentoring teams to reach their full potential and deliver outstanding results. • Crafting processes that drive efficiency and employee engagement. • Developing training programs that foster growth and development. If you know of any opportunities that align with my unique blend of customer-centricity and technical knowledge and/or you're looking for a dedicated Customer Service Professional or Customer Success Specialist who can bring value to your organization, let's connect and explore how I can drive success in your organization. Feel free to share this post with your network, and let's make some meaningful connections. Let's leverage my skills to build a workplace culture that prioritizes empathy, innovation, and collaboration. #customerservice #techindustry #telecom #jobsearch #newchapter #careergrowth #customercentricity #leadership #innovation #operationsandperformance

I may be preaching to the choir here, but I also know that this is still not the industry practice in the tech industry (or many others, for that matter!). If you are an executive, take note of what Steve Jobs said in 1997. Wise words that will help you build products people love, and ultimately the organization you are highly paid by to increase the bottom line of. "You’ve got to start with the customer experience and work backwards to the technology." https://lnkd.in/gKntNJ4b #UXResearch #ProductManagement

Know Your Customers’ “Jobs to Be Done” 🚀 When customers make a purchase, they are essentially hiring a product to fulfill a specific job. This job goes beyond mere function; it also includes social and emotional aspects. 👥 Successful innovation hinges on identifying these poorly performed jobs in customers’ lives and crafting products and services that meet their needs effectively. By going beyond functionality and considering the broader context, businesses can create offerings that truly resonate with customers and drive sales. 🌟 Understanding the multifaceted nature of customers’ needs is crucial for developing products that stand out in the market. By focusing on addressing these jobs, businesses can ensure long-term success and customer satisfaction. 💼 #CustomerNeeds #Innovation #BusinessSuccess 📈

As I continue to explore new career opportunities, I want to share some thoughts on what makes the customer service industry so dynamic and rewarding. In today’s fast-paced world, exceptional customer service is more crucial than ever. Key trends shaping the industry include: - Leveraging data to tailor interactions and enhance customer satisfaction. - Integrating various communication channels to provide a seamless customer experience. - Utilizing technology to streamline processes while maintaining a human touch. I’m passionate about these developments and eager to bring my insights and experience to a new role. If you’re looking for someone who’s not only knowledgeable but also enthusiastic about driving customer success, let’s connect! What are your thoughts on the evolving landscape of customer service? I’d love to hear your insights and discuss how we can shape the future of customer interactions together. #CustomerService #IndustryTrends #Innovation #JobSearch #Networking #ProfessionalGrowth

Are you an IT director / Avp / VP grappling with revenue optimization? Here's a concise breakdown to tackle this challenge head-on: Our current technology infrastructure is not optimized for maximizing revenue generation opportunities." " 💡 Actions to Take: Actions to be taken could include: > Assessing current systems and processes to identify inefficiencies or bottlenecks. > Implementing software solutions or updates to improve sales processes, customer relationship management, or e-commerce platforms. > Enhancing data analytics capabilities to better understand customer behavior and market trends. > Integrating systems for better cross-functional collaboration and information sharing. > Providing training and support to staff to ensure effective utilization of new technologies. . 📈 Expected Results: Increased sales through improved processes. Enhanced customer satisfaction and retention. Streamlined operations for greater efficiency. Ultimately, higher revenue for the company. Are you ready to drive revenue growth through strategic IT initiatives? Let's connect and discuss further! #RevenueOptimization #ITDirector #TechnologySolutions. #cgm #vsg

Enhancing Customer Experience through Effective Hiring 🔍 Today's customers crave genuine connections. The key to achieving this lies in your team. Here’s how to get it right: ✔️ Prioritize Connection: Foster experiences aligned with your brand's mission. ✔️ Smart Hiring: Choose individuals who naturally excel at building rapport and solving customer problems. ✔️ Focused Training: Equip your staff with the necessary skills and knowledge to meet customer needs effectively. Let's explore strategies to build a team that not only meets but exceeds customer expectations. Are you ready to elevate your customer service? 🌟 #customerexperience #businessstrategy #EffectiveHiring #CustomerEngagement #teamtraining #serviceexcellence #RetailSuccess #customercare #RetailLifesavers #businesscoach

I'm seeking new opportunities as a customer success manager and eager to bring my expertise to a new team! 🔹 Team Leadership: Increased customer satisfaction by 25% and retention by 15% through data-driven strategies. 🔹 Customer Journey Optimization: Ensured seamless experiences across all touchpoints. 🔹 Metrics & Insights: tracked key account metrics (NPS, CSAT, CES) and built success plans with clear objectives. 🔹 Cross-functional Collaboration: worked with sales, marketing, and product teams to enhance engagement. 🔹 Operational Efficiency: Reduced response times by 35% through tool optimisation. If you know of a role where I can add value, let's connect! #CustomerSuccessManager #CareerOpportunities #CustomerEngagement #CustomerSatisfaction

I’ve recently read about several companies modifying their job titles to more creatively reflect their customer centric approach to business. I am curious to learn the trendiest new job titles people are coming up with for customer facing employees. Will you please share any that you have seen? 🤔🥰👇🏼 #cxmatters #multifamily

Having a customer conversation today and the word “Fulfillment” came up. What does that even mean? My opinion, there are several factors that play into a feeling of “fulfillment” in a job, and if those factors are met you are probably “killing it”. Are you paid fairly? Or better stated, are you or your family comfortable. Are you creating value in your current role, or feel valued? Are you continuously innovating within yourself and the company role (daily, weekly, yearly)? If not, what’s missing? Just like in technology we need to assess ourselves. If pieces are missing it is probably visible downstream.

📣 You’re invited to join my customer experience coaching #Network this #SocialSaturday Are you a: ➡ Market Expert, Professional Resource, or Recruiter ➡ Thought Leader or Mentor ➡ Change Advocate ➡ Connector or Influencer in your field ➡ Professional in the Financial Service Industry ➡ Financial Service Partner (Vendor or Supplier) ➡ Customer Experience Enthusiast If so, I'd love for you to be part of my growing community! 🤝 By joining you’ll gain access to industry insights, potential partnerships, and a network of professionals who are as passionate about the financial services industry as you are. Life may be complicated, but customer experience doesn't have to be. Let’s connect and explore how we can grow together. 🌟 #InsuranceIndustry #financialservices