Interactive Customer Experience (ICX) Summit’s Post

How many of you have switched banks because your needs were not met? If you are a banking professional, you know just how important it is to keep your customers happy and to anticipate their needs. Join me this fall in Charlotte, NC, for 3 days filled with tips, tricks, engaging sessions and workshops centered around customer experience. Note: It costs 7 times more money and effort to acquire a new customer than it does to keep an existing one. Register today! #BCXsummit

From evolving customer expectations to seamless decision-making, discover how personalized experiences are transforming the banking industry. Swipe through our carousel to learn how BPM can enhance satisfaction and loyalty at every stage of the customer journey. Ready to dive deeper? Check out our blog post - https://lnkd.in/e4PiigeR #BankingCX #BPMforBanking #CX #Customersuppot #BPM

"It is in the fundamental interest of every company to prioritize the needs and expectations of their customers." – Kriszta Madacsay-Veréb (Head of Customer Experience and Process Management at MBH Bank) How is your company adapting to the ever-evolving expectations of customers? Let's discuss how a robust customer experience strategy can be integrated into your business goals for long-term success. For more information click on the link below! ⬇ https://lnkd.in/dCsgB26E #customerexperience #strategicgrowth #mbhbank #gamesforbusiness #cxtraining

Want to know how Quilter a leader in UK wealth management, on a mission to help customers achieve financial prosperity across generations transformed customer experiences and skyrocketed their Trustpilot rating from 2.1 to 4.3? Discover how they used VoC insights to exceed 80% customer satisfaction and redefine wealth management. #CustomerExperience #WealthManagement #VoC #CXJourney #FinancialServices #Trustpilot #CX 🔗 Download the full story: https://hubs.li/Q02RPN1G0

🔍 Are you ready to transform your customer experience? Our new white paper delves into using mental models to design services that truly meet consumer needs. 💡 What You'll Learn: · The impact of understanding consumer behaviour · How to enhance customer engagement and trust · Strategies to support vulnerable customers effectively · Bridging the gap between digital and physical banking experiences · Elevate your financial services with insights on human-centric design that drive customer satisfaction and loyalty. DOWNLOAD THE WHITE PAPER HERE https://okt.to/cPABlk #FinancialServices #CustomerEngagement #ServiceDesign #HumanCentric #MentalModels

Consumer challenges also impact the insurance world. Using a human-centric approach to problem diagnosis and solution development increases the fully addressing the root cause

Forward-thinking banks are leveraging technology and customer insights to deliver tailored solutions that strike the perfect balance between DIY and DIT. Glance's Guided CX tools, for instance, have proven to improve customer engagement metrics, de-escalate stressful situations, and streamline agent handling times. Learn how top banks are driving customer loyalty: https://lnkd.in/gDrUjUXz #GuidedCX #DigitalBanking

You’ve secured those precious dollars, but where should you invest them for maximum impact? 🤔 In today’s deposit-centric world, the answer is clear—focus on enhancing your customer experience. Make it seamless, enjoyable, and truly valuable for your customers. #CustomerJourney #TechBudget #BankingInnovation #FinancialInstitutions

🔍 Are you ready to transform your customer experience? Our new white paper delves into using mental models to design services that truly meet consumer needs. 💡 What You'll Learn: · The impact of understanding consumer behaviour · How to enhance customer engagement and trust · Strategies to support vulnerable customers effectively · Bridging the gap between digital and physical banking experiences · Elevate your financial services with insights on human-centric design that drive customer satisfaction and loyalty. DOWNLOAD THE WHITE PAPER HERE https://okt.to/QWfLx1 #FinancialServices #CustomerEngagement #ServiceDesign #HumanCentric #MentalModels

🔍 Are you ready to transform your customer experience? Our new white paper delves into using mental models to design services that truly meet consumer needs. 💡 What You'll Learn: · The impact of understanding consumer behaviour · How to enhance customer engagement and trust · Strategies to support vulnerable customers effectively · Bridging the gap between digital and physical banking experiences · Elevate your financial services with insights on human-centric design that drive customer satisfaction and loyalty. DOWNLOAD THE WHITE PAPER HERE https://okt.to/ovTljf #FinancialServices #CustomerEngagement #ServiceDesign #HumanCentric #MentalModels