IRIS Audio Technologies’ Post

Our #talkdesk #AgentAssist just gets better and better, now leveraging Retrieval-Augmented Generation (#RAG) for quick and accurate knowledge retrieval based on real-time utterances and intent.

Have you seen 👀 Talkdesk Agent Assist? It's our AI-powered assistant that empowers agents to provide faster resolutions and enhance the customer experience. 🚀 Discover how it delivers contextual recommendations, automated assistance, and more: https://bit.ly/47WSImJ #AI #CustomerExperience #CX #ContactCenter

How much time do you spend juggling different platforms to get a full picture of your customer interactions? Imagine having everything you need in one place—seamlessly integrated with Genesys and easy to analyze. Discover Konnect Insights! #CCR #CustomerExperience #ContactCenter #SocialMediaManagement #Genesys #KonnectInsights #CustomerService #UnifiedDashboard #CX #AI #Efficiency

Elevate every conversation with #Contaque's #SpeechAnalyticsSolution. Transform spoken interactions into valuable #CustomerInsights that drive performance and boost satisfaction. With real-time #AIAnalysis, enhance agent efficiency and understand customer needs like never before. Step into the future of #CustomerExperience today! 🌟 www.contaque.com #AI #CustomerService #Innovation #CX #CustomerEngagement #ContactCenterSolution #CallCenterSolution  

Elevate every conversation with #Contaque's #SpeechAnalyticsSolution. Transform spoken interactions into valuable #CustomerInsights that drive performance and boost satisfaction. With real-time #AIAnalysis, enhance agent efficiency and understand customer needs like never before. Step into the future of #CustomerExperience today! 🌟 www.contaque.com #AI #CustomerService #Innovation #CX #CustomerEngagement #ContactCenterSolution #CallCenterSolution

Embracing the right technology in customer experience (CX) isn't about replacing people – it's about enhancing their capabilities. Our latest blog explores the balance between AI and human empathy in contact centers. Learn how to maximize efficiency and empathy for optimal CX results in our latest post. #CX #TechnologyIntegration #CustomerExperience

Really enjoyed the chance to talk with John Finch during RingCentral’s latest webinar. You can catch up on (or rewatch) our conversation about how AI can boost the quality and efficiency of agent and customer interactions using the link below.  https://lnkd.in/gnN2fajN #customerservice #customerexperience #CX #GenerativeAI #ShepHyken 

This week we sat down with Zappix President & CEO Yossi Abraham to discuss the top trends shaping contact centers in 2024. Discover insights on AI-driven automation, customer experience innovation, agent empowerment, and more. Watch now to stay ahead in the contact center world! #ContactCenters #CallCenters #CX #DigitalEngagement #AI #2024Trends

Managing multiple communication platforms and tools makes it challenging for sales and support teams to access real-time customer information when they need it most. VIP CX consolidates relevant customer data across multiple channels and embedded AI analyzes sentiment to guide agents so they can surpass customer expectations at every interaction. See for yourself and schedule a FREE demo today: https://hubs.li/Q025prBw0 #Crexendo #AI #CustomerExperience #CX #GenAI

Unlock the full potential of your contact center with AI-powered insights! 🎯 InMoment's Contact Center Intelligence breaks down data silos and turns 100% of your customer interactions — voice, chat, and email — into actionable insights. 🚀 Optimize agent performance, enhance customer service, and drive growth with a holistic CX strategy. Ready to transform your operations? Schedule your demo now! https://hubs.li/Q02TMJNG0 #CX #ContactCenter #AI #CustomerExperience #BusinessGrowth #InMoment #CustomerInsights