Jamie Easton-Wise’s Post

Navigating the CX Transformation Journey: 5 Steps to Success! Join us for an insightful discussion as we delve into the intricacies of crafting and executing a winning Customer Experience (CX) strategy. With a focus on the financial services and retail sectors, our panel of seasoned experts will unravel the complexities of CX transformation, offering actionable insights and proven strategies for success.  📅 Thursday, 20th June | 3pm (GMT) 🌟 What to expect: -Insightful discussion from our esteemed panel of experts: Jamie Easton-Wise, Michael La Rooy and Rodney Hassard. -Actionable insights and proven strategies for CX transformation based on decades of industry experience. - A deep dive into the 5 crucial steps and key considerations essential to delivering a transformative CX strategy. Don't miss this opportunity to learn from the best and take your CX strategy to the next level! Read more, check out the expert panel and register here - https://lnkd.in/egghFqhJ #CX #CustomerExperience #Digital #Transformation #AI #FinancialServices #Retail Creative Global Strategy Ltd

The 10 hottest Customer Experience trends for 2024? 🤔 We asked Steven Van Belleghem 😎 🌐 The Era Of Search 3.0 - Ultra-personalized search experiences 🤖 Personalization At Scale - Customization through generative AI for enterprises 😊 High-Value Customer Service Agents - Emphasis on empathetic human interactions 🤝 Effective Empathy - Turning feedback into action promptly for improved CX 🕶️ Augmented Reality’s Big Breakthrough? - Anticipating the impact of AR technologies 👥 When HR meets CX - HR's role in shaping a customer-centric culture 🌱 CX for Life - Brands mapping customers' life journeys and addressing frustrations 🌍 CX for the World - Brands contributing to global solutions and addressing challenges ♻️ Preloved is hot - Growing trend of secondhand markets and sustainability 🕵️♂️ Friction-hunter CEOs - CEOs actively addressing small frictions for better CX. To read the full article, click on the link in the comments 👇👇👇 #CustomerExperience #CX #Innovation #Trends2024

In the realm of #CX, data isn't just king; it's the entire kingdom! 🏰 👑 A mere 39% of organizations harness data to gain a competitive edge, yet the key lies in using both enterprise and customer data to create that all-important contextual understanding. Being customer-first means personalizing experiences at every touchpoint, making interactions intuitive and brands indispensable. In our fast-paced world, knowing and anticipating customer desires through data is not just an edge—it's what defines brand loyalty and customer acquisition. GTS enhances the customer experience by: 🏰Modernizing contact center tech 🏰Migrating systems to the cloud 🏰Creating frictionless customer experiences 🏰Offering hands-on guidance, training, and strategy For more details, reach out to a team member today! #CustomerExperience #DataDriven #Personalization #AI #CX #GTS

🚀 Unlocking the Power of AI, RCS, and RBM for Next-Gen Customer Engagement ✨ 🌟In retail, travel & hospitality industries, staying ahead of customer expectations is key to success. The future is digital, and it's happening now! Join us to explore how cutting-edge technology is reshaping customer experiences in these fast-paced sectors. Here's what we’ll cover: 💡 The Next-Gen Customer Experience: Transform real-time engagement with AI, RCS, and RBM. 🎯 Cutting-Edge Personalization: Use machine learning and predictive analytics to drive loyalty and conversions. 🔗 Omnichannel Journeys: Integrate AI-powered tools into seamless customer journeys. 🌍 The Future of Engagement: Discover emerging trends shaping the future of CX. 🏆 Innovative Success Stories: Learn from leaders driving revolutionary customer experiences. 💼Don’t miss this chance to gain actionable insights, connect with industry experts, and lead the way in the evolving world of customer engagement! #AI #RCS #RBM #CustomerEngagement #CX #DigitalTransformation #RetailTech #Ecommerce #TravelTech #Innovation #Personalization

🔆 Are you a Senior Leader in the field of Customer Experience? 🔆 Join us for the Customer Experience Strategy Forum an exclusive opportunity to network with industry leaders and explore innovative strategies shaping the future of CX. Here are some of the exciting themes we’ll explore: 💬 Harnessing AI for CX Excellence - Discover how AI is revolutionising customer interactions and delivering unparalleled precision. 💬 Customer-Centricity through VoC Programs - Learn how Voice of the Customer (VoC) programs drive impactful change and create customer-centric strategies. 💬 Embracing Predictive Analytics for Hyper-Personalisation - Achieve hyper-personalisation through advanced predictive analytics and transform your customer experience. Please get in touch if you'd like to find out more information about the forum and how you can network with leaders shaping the future of customer experience: niamhbrind@ah.media #CXStrategyForum #CustomerExperience #Networking

What is the current CX state of play according to #gartner and #forrester ? #cx #customerexperience #xm #innovation Forrester and Gartner, two top research and advisory companies, presented their insights on the customer experience (CX) trends for 2024. Here is a quick look at what they had to say: Forrester calls attention to what they term “human + AI” integration, being a game changer in how customers and businesses relate. They anticipate that the traditional customer lifecycle will shift to boundless experiences where empathic, trustful, and emotional connections take centre stage. Forrester suggests that leaders who can align CX, digital, and marketing to harness the power of human + AI will create differentiated value for customers. In addition, Forrester also predicts an uptick in mean global CX scores next year for the first time in three years owing largely to generative AI in contact centers that addresses employee experience gaps responsible for shortfalls in CX delivery Gartner states that in 2024, leaders of customer service will be focusing on customer journey analytics, self-service, and generative AI-powered agent assist. These priorities indicate a wider move towards using technology for better customer service provision. What do you think? What might they be missing? Do they have the full picture?

What a day! So many impressions and so little time. A heartfelt thank you to our amazing speakers and delegates for joining us for a packed day of insights, networking, and customer experience at the XI Forum! We're all on a shared journey toward achieving ROI and long-term success in our CX investments, and today showcased a wealth of diverse approaches to driving CX excellence. We explored innovative methods for capturing the voice of customers beyond traditional feedback channels, learned about the revolutionary impact of AI on customer experience programmes, and discussed how to measure success beyond Net Promoter Score (NPS). Key highlights included: 1. Integrated CX: Discovering how to listen more effectively and leverage modern technology to generate actionable insights for customer growth and retention. 2. The AI Debate: Engaging in critical discussions about AI’s role in CX, addressing common misconceptions, and examining real-world use cases that enhance customer experiences. 3. ROI – Measuring Success: Understanding how to evaluate CX success with comprehensive metrics that reflect broader business impact, beyond just NPS. With the insights shared today, we are on a strong path to refreshing our CX programmes and securing ongoing investment. Let’s reset our vision, re-engage our organisations, and ensure that our customers remain at the heart of everything we do! #XIForum2024 #CustomerExperience #CX #AI #BusinessGrowth #Networking

What’s really driving your customers away? McKinsey reports that 71% consumers prefer brands that personalize their experience — and 76% get frustrated when that does not happen. Don’t lose customer due to poor personalization. Join us at our upcoming webinar, From Insights to Action: AI-powered Customer Experience, to learn how to revolutionize your approach to CX and tailor every customer interaction — effortlessly, and at scale. In this LIVE webinar, AI Practice Lead Inanc Cakiroglu will share the latest innovations, practical strategies, and real-world applications that will enable you to ✔️ Craft lasting customer relationships ✔️ Remove operational inefficiencies ✔️ Personalize customer interactions ✔️ Ultimately drive business growth Save your spot now. (LIMITED SEATS AVAILABLE) Register on the link below. 🔗⬇️ https://lnkd.in/dkiwVJ42 #AI #CustomerExperience #Personalization #CX #Webinar #LIVE

Embracing the Next Trend in Customer Experience: Hyper-Personalization In the evolving world of Customer Experience (CX), one trend that stands out is hyper-personalization. With more data and advanced technology at our disposal, businesses can now deliver experiences tailored down to the individual level. Hyper-personalization goes beyond traditional segmentation; it uses real-time data, AI, and predictive analytics to understand and anticipate each customer's unique needs, delivering relevant and timely interactions across all touchpoints. As CX professionals, we must adapt to this trend by focusing on customer insights and leveraging technology to create highly individualized journeys. This isn’t just about recommending products—it’s about providing seamless experiences that reflect a deep understanding of customer preferences, behaviors, and pain points. When done right, hyper-personalization builds more robust connections, increases loyalty, and delivers long-term business growth. Are you integrating hyper-personalization into your CX strategy? It’s time to rethink how we approach every interaction, making it meaningful and specific to each customer. #CustomerExperience #CXTrends #HyperPersonalization #AI #PredictiveAnalytics #CustomerSatisfaction #BusinessGrowth

Unlock Precise Customer Experiences: The Key to Thriving in 2024 🚀 In the fast-paced world of business, staying ahead of the curve is more important than ever. Organizations that prioritize precise and trusted customer experiences are the ones set to thrive in 2024 and beyond. At ETHOS AI, we understand the significance of leveraging digital technologies and intelligent data insights to deliver personalized and seamless experiences that drive loyalty and growth. From navigating privacy changes to embracing AI breakthroughs, the landscape of customer experience is constantly evolving. That's why it's crucial to stay on top of the latest trends and insights that shape CX strategies. Our mission is to empower organizations like yours to navigate this ever-changing terrain with confidence and success. The key to unlocking this potential lies in building a strong data foundation. By harnessing the power of data, organizations can iterate and optimize their CX strategies, ensuring they remain competitive in the market. Contact us to delve into the strategies and technologies that will define CX excellence in 2024. Ready to stay ahead of the curve? Let's unlock the future of customer experience together. Visit our website www.ethosai.ai to learn more. #CustomerExperience #CX #DataInsights #AI #EthosAI #BusinessSuccess #FutureReady