Syndeo.cx

Have You Heard about "The Dirty Little Secret of Generative AI"? Generative AI is everywhere, but how much of it is being implemented thoughtfully and effectively? In a conversation with Oliver on the Syndeo Podcast, Simon Kriss reveals "the dirty little secret" about AI in business. While everyone’s talking about it, few are actually making it work and even fewer are doing it right! So, what does it take to get AI right? Simon stresses the importance of exploring AI to drive meaningful change - not just jumping on the trend or seeing AI purely as a cost-cutting tool. The real question businesses should be asking is, "How can we use AI to improve and innovate?" Listen in as Simon shares what leaders need to know about using AI to its full potential: from developing a clear governance framework to creating alignment across the organization, starting with simple use cases, and educating the whole team to overcome "fear of moving forward." Tune in to full conversation here ➡️ - https://lnkd.in/ewPigJC7 #AI #CX #SyndeoPodcast #GenerativeAI #CustomerExperience

Is Your Legacy IVR Facing End of Life? With Nuance Communications' key voice recognition products and Genesys Engage phasing out, now is the time to modernize your customer engagement. Don't settle for costly rewrites or outdated solutions. Discover how Syndeo's IVA Cloud Accelerator transforms your IVR into a powerful, AI-driven system - seamlessly, quickly and future-ready. Ready to turn disruption into innovation? Read our latest blog to learn how to navigate the end of your legacy IVR 👉https://bit.ly/40h69hd #ConversationalAI #IVR #CloudMigration #CustomerExperience #Innovation #Nuance #Genesys #Syndeo

New Syndeo Podcast Episode Alert! 🎙️ Unpacking AI's Evolution in Finance and Beyond: Insights with Dr. Michael Kollo 🎙️ In this episode, Oliver is joined by Dr. Michael G. Kollo, CEO of Evolved.AI for an engaging conversation on the transformative role of AI in finance and beyond. Dr. Kollo, with over 15 years of experience in AI and a background in quantitative finance, explores how AI is reshaping capital markets, unlocking hidden insights and changing the future of work. Key discussion points include: 🟦 The impact of AI models like GPT on market sentiment and behavioral insights. 🟦 How AI is revolutionizing industries by extracting patterns from unstructured data. 🟦 The broader societal impact of AI, including workforce dynamics and the future of work. Don't miss this thought-provoking conversation! Tune in now on: 🎧 Apple: https://lnkd.in/dMsEmRK9 🎧 Spotify: https://lnkd.in/d7uJf52j 💻 YouTube: https://lnkd.in/dzDTTxyx #AI #CX #SyndeoPodcast #Finance #FutureOfWork #NaturalLanguageProcessing #AIInFinance #CustomerExperience

🌟 Today's the day! 🌟 Join us today, October 10th at 10am (EST) | 3pm (BST) for an exclusive webinar on Conversational Commerce! Jesse L., Founder of THE CHITCHAT and Group Product Manager - Conversational AI & Chatbots at Lebara, along with Rodney Hassard, VP of Product at Syndeo.cx will walk you through the essential steps of their Conversational Commerce Maturity Framework. Whether you're just getting started with live chat or looking to harness the power of AI-driven virtual assistants on the web and social messaging channels, this webinar is designed to equip you with the tools to succeed. You will: ➡️ - Get a clear understanding of Conversational Commerce and why it's transforming customer interactions across industries. ➡️ - Explore a step-by-step guide to advancing your Conversational Commerce capabilities - from basic live chat to sophisticated AI-driven digital solutions. ➡️ - Discover real-word applications of their maturity model, with case studies from leading brands - John Lewis and Lebara. ➡️ - Witness full automation with omnichannel AI-powered virtual assistants in action. ➡️ - Learn how to navigate the most common challenges in adopting Conversational Commerce. ➡️ - Understand the key factors to consider when selecting a CX technology partner and why these are critical to you success. 👉 Learn more and register now - https://lnkd.in/euqPqfMa #ConversationalCommerce #ConversationalAI #Automation #Chatbots #CustomerExperience #CX #CustomerService #Ecommerce

Reimagining Customer Experience and the Future of BPO: AI Voice and Beyond with Ray McDiarmid 🎙️ We’re excited to announce the release of the latest episode of the Syndeo Podcast, featuring a conversation between host Oliver Lennon and special guest, Ray McDiarmid, an expert in customer experience (CX) and the business process outsourcing (BPO) industry. In this episode, Ray reflects on his diverse career in sectors including travel, hospitality and private equity. He shares his insights on how the rise of AI, automation and large language models is transforming customer service. Together, Oliver and Ray explore how BPOs can adapt to these advancements, discussing the potential of generative AI and voice triage systems to revolutionize customer interactions. They also delve into the changing expectations of customers and the ways businesses can create meaningful, human-centered connections through technology. Ray predicts a resurgence of voice communication, driven by shifts in how younger generations engage with brands, and addresses consolidation trends in the BPO space. Whether you're in CX, BPO, or simply interested in the future of customer service, this episode offers a compelling look at what lies ahead for 2025 and beyond. Tune in now on: Apple - https://lnkd.in/eQzKh6jq Spotify - https://lnkd.in/egAD2TaH YouTube - https://lnkd.in/e_x3ppNR #SyndeoPodcast #CX #AI #GenerativeAI #Automation #CustomerExperience #CustomerService

Just one week to go! Have you registered yet for "Conversational Commerce: The 0-1 Guide" webinar? If you are responsible for Conversational AI or chatbots and need to increase e-commerce sales or improve customer service then this webinar is a must-attend event for you. Learn more and register ⬇️ #ConversationalCommerce #ConversationalAI #Chatbots #Ecommerc #CustomerExperience #CX

A New Era for Retail Customer Engagement: Webinar to Unveil Conversational Commerce Maturity Framework ⬇️ ⬇️ #ConversationalCommerce #ConversationalAI #Chatbots #Ecommerce InternetRetailing Jesse L. Rodney Hassard

Are you a Genesys Engage and Nuance Communications customer concerned about recent end-of-life announcements? We’re excited to introduce the Syndeo IVA Cloud Accelerator — a solution that automatically imports your existing Nuance and Genesys Engage IVR flows, significantly reducing the time and cost of migrating to a modern cloud platform. See it in action in the video below. With seamless integration into leading CCaaS solutions, the Syndeo IVA Cloud Accelerator empowers you to leverage digital engagement and Generative AI to quickly transform your customer experience. To find out more and speak to our experts, click on the link below: https://lnkd.in/eJ5UuhG5 #IVRMigration #CloudTransformation #CustomerExperience #GenerativeAI #CXInnovation

Syndeo CEO and podcast host, Oliver Lennon, welcomes Simon Kriss, Australia’s leading voice on AI in Customer Experience (CX), as a special guest on the latest episode.🎙 Simon, author of "The AI Empowered Customer Experience" and named among the 2024 CX Top 50 Global Influencers, brings over 30 years of expertise in the contact center and CX industry. In this episode, Simon provides a deep dive into the transformative power of generative AI and its far-reaching implications for today’s businesses. Highlights include: ⏹ Tackling the dual challenges of FOMO (Fear of Missing Out) and FOMF (Fear of Moving Forward) when adopting AI. ⏹ Practical strategies for implementing AI with small, well-defined use cases. ⏹ How to align technology with a strong business strategy and a focus on people. ⏹ The dirty little secret of AI Whether you’re a CX professional or curious about how AI will shape the future of business, this conversation is packed with insights you won’t want to miss. Listen now on: 🎧 Apple - https://lnkd.in/eFDMHs2P 🎧 Spotify - https://lnkd.in/eigreJcV 🎧 YouTube - https://lnkd.in/evM9FvwH #SyndeoPodcast #AI #CX #ConversationalAI

🌟 Meet the Speakers 🌟 As we gear up for our 'Conversational Commerce: The 0-1 Guide' webinar on Thursday, October 10th, we're excited to introduce the two industry leaders who will be sharing their deep knowledge of Conversational Commerce. This event promises to deliver practical insights that will help businesses harness the power of Conversational AI. Jesse L. ⏹ Founder of THE CHITCHAT ⏹ Group Product Leader - Conversational AI & Chatbots, Lebara Jesse is an experienced Product Manager with a decade of expertise at John Lewis, where he spearheaded innovative Conversational Commerce initiatives. Now at Lebara, one of Europe's rapidly expanding mobile networks, Jesse is driving the development of Conversational AI and chatbot capabilities across multiple markets. He is also the founder of THE CHITCHAT, a blog, podcast, and speaking platform that provides thought leadership in Conversational Commerce, offering insights and guidance to help businesses excel in this evolving field. Rodney Hassard ⏹ VP of Product & Partner Engagement, Syndeo.cx With more than 18 years in the CX industry, Rodney has been instrumental in shaping Conversational AI solutions at Syndeo. He played a pivotal role in launching some of the first AI use cases in contact centers, including Voicebots, Chatbots and Agent Assist solutions. Prior to joining Syndeo, Rodney spent nearly a decade at Genesys, where he helped grow their Self-Service, AI and Automation products and expanded SpeechStorm into new global markets. These dynamic speakers will share their insights, case studies and actionable strategies on how to go from 0-1 in Conversational Commerce. If you are responsible for Conversational AI or chatbots and need to increase e-commerce sales or improve customer service then you won't want to miss it. ➡ Register now - https://lnkd.in/euqPqfMa #ConversationalCommerce #ConversationalAI #Chatbots #AI #CX