Elpha’s Post

Last week we had a client accept a new CSM job! Her OTE went from $54,000 to $90,000. 🥳 My first question to her was "what're you gonna do with all that extra cash!?" But then I put my 'business owner' hat on and asked her: "What would you say to someone considering working 1:1 with us?" She said 👇🏻 "As someone who was previously in a customer success role but not doing actual customer success responsibilities, this program helped me gain the confidence to land a higher paying customer success role and fill in knowledge gaps that my previous job did not teach me. I would absolutely recommend this for anyone that is uncertain about whether they have what it takes to work in customer success." Her experience is the perfect example of what I'd call "non traditional CS" with a CSM title. Moving from a CSM role where you're not *really* doing Customer Success can be SUPER difficult. You have the advantage of the right TITLE. But once you start interviewing, gaps in your experience start to show. That's where my team and I come in! We help you create talk tracks around the things you DON'T have hands on experience doing. We focus on showcasing hiring managers how you THINK to fill in those gaps. And, it works. __ We had NINE people accept job offers last week. It was truly crazy town. The best birthday present I could've asked for. And that means we have some open spots right now, so if you're feeling stuck in your Customer Success job search, throw your name in the FORM linked below and we'll reach out to see if we can help! #customersuccess #jobsearchadvice

🔍 Have you been on the hunt for your next Customer Success role? Feeling like the job search journey is dragging on? Interview fatigue setting in? You’re not alone! 🙌 📊 Fact Check: On average, it takes CSMs more than 3 months and interviews with more than 5 companies to land their next job. Does this resonate with you? 🤔 🌟 But wait, there’s good news! We’ve been hard at work collaborating with CSMs who recently landed or switched jobs in the field. Their journeys, wins, and challenges are all brewing in the State of Customer Success Job Report, set to be released soon. 🔗 Get Ahead: Head over to www.CSMTalks.com and join the waitlist! Be the first to access the report and gain insights that can supercharge your career. 🚀 🌟 If you’ve recently secured a Customer Success role, we want to hear from you! Contribute your job search journey by filling out our anonymous survey. Your success story could inspire others in the community. 👉 Survey Link: https://cutt.ly/ieeeXYAS 🤝 Remember, together we elevate the entire Customer Success community! Let’s celebrate wins and support each other. Note: The State of Customer Success Job Report is a collaborative effort to empower CSMs in their career journeys. Thank you for being part of our community! 🙌 #CustomerSuccess #JobHunt #CSMTalks #customersuccessmanager #CSM #customersuccessmanagement #csjobs #customersuccessjobs

Within 14 days we completely re-branded "C" as a candidate. She had transferrable experience but never held a traditional CSM role before. We started by digging DEEP into her work experience. We found: 🤌🏻 Every skill a hiring manager in Customer Success would want to know about. 🤌🏻 Every accomplishment a hiring manager in Customer Success would be impressed by. And then we took all that information and re-packaged it up in a shiny new resumé. Then we helped "C" deploy a new networking strategy. And then we fine tuned her interview stories and presentations. 🔥🔥 And just 70 days in, she received TWO customer success job offers. C's story is a great example of what can happen when you don't have traditional work experience. It's almost like.. if you put all your work history together, you're the perfect candidate for a CSM role. But for some reason, putting it all together feels difficult and no matter how hard you try, it just feels "off". This could mean that you have a hard time explaining your background. Or you might feel like you need 10 minutes to give context to your work history. I promise there's a better way to market your experience. One that will "land" with recruiters and hiring managers. One that will intrigue them enough to want to interview you. Chances are you've just been "in" it too long to fix it yourself. That's what my team and I are here for. 💁🏻♀️ We'll help uncover the important parts of your work experience and package it up in a way where it intrigues hiring teams in customer success. (👀👀 also, notice "C" got an ENTERPRISE CSM role. That's all interview skills!) If you want to explore if 1-on-1 coaching is the right next step for you, click "book an appointment" next to my name (or check the comments on this post for a link). #customersuccess #jobsearch

Yesterday 3 of our clients accepted job offers in Customer Success 🥳 That means we have 3 open spots! If you are... a. Transitioning from another field (looking for your first 'true' Customer Success role) b. Eager to gain momentum in your job search before things start slowing down in November... Fill out the form linked below in the comments and I'll send you the info 🤗 __ #customersuccess #jobsearchadvice

My career had a boost when I moved into a Customer Success role in the year 2018. It was not easy getting that job. When I started working with the customers I realised that there were many things from my previous experience which I could apply here. The customer expectations remain the same irrespective of the industry you work in. I had prepared well on this aspect when I was giving interviews for the CSM roles. I was very clear how I can incorporate the learnings from my previous jobs in the CSM role. Some accepted that and many rejected that notion. But I learned from each and every interaction. That’s what I tell anyone looking for advice on how to move into a Customer Success role. Keep creating chances for yourselves. Sooner or later you will be accepted by people who believe in your thought process and vision. #customersuccess #career #interviews

🔍 State of Customer Success Job Search Report Sneak-Peek 🔍 📊 Did you know? On average, CSMs have been on their job search journey for 3.5 months before landing their new roles! 🌟 📝 We’ve been collecting valuable data from CSM's journey who recently joined new jobs, and these insights are just the tip of the iceberg. Want more facts and trends? Keep an eye out for the full State of Customer Success Job Search Report coming soon! 🚀 👉 Have you recently landed a new job in Customer Success? Share your experiences by participating in our survey and become a contributor: https://lnkd.in/g_AB_-DW #CustomerSuccess #JobSearch #CSMInsights #CSM #customersuccessmanager

🔍 Navigating a career transition to Customer Success? Teal's Customer Success Manager resume examples are your compass! 🌟 Gain valuable insights, skills, and success stories to guide your journey. Ready to make a splash in the CS world? Dive in! 👇 https://lnkd.in/gEmXjtf7 #JobSeekerJourney #CareerTransition #CustomerSuccess 🚀

96% of my clients say the reason they landed a job in Customer Success was because of our Strategic Networking System. 400+ clients have now used it to land Customer Success jobs. It takes 2.5 hours to learn the whole system. There are 2 weeks left in 2023 until a big hiring season starts. 14 days until thousands of new job seekers enter the market and competition heats up even more. If you can find 2.5 hours over the next 2 weeks to learn our system for standing out, you'll be ahead of 99% of job seekers come 2024. Want help landing a Customer Success job? ➡️ Click "Book an Appointment" next to my name and I'll let you know how you can get your hands on our Strategic Networking System ASAP! __ #customersuccess #jobsearchadvice

Launch yourself to your next Customer Success role! 🚀 The CSM job board has been updated with 15+ more roles, all posted fresh from the past week! Filter by: 🌟 Location 🌟 Salary range 🌟 Compensation Type (commission/no commission) 🌟 Glassdoor review Now including a FEATURED role! While the job board is focused on CSM roles, there's plenty of opportunity for other Support AND Success roles out there. This week I've featured ✨Bilingual Customer Support Specialist✨ from AllTrails! Check out the full job list link in the comments! #csm #csjobs #stellavate -- Employer: want your role featured on the job board? Let's chat! Applicants: did you score an interview or a role on the list? Let me know in the comments!

Become a Customer Hero and Land High-Paying Gigs!! Here's a secret most customer service reps don't know: being just "good" won't land you those coveted six-figure jobs. But what will? You may ask 🤷♀️ Keep reading👇 Transforming yourself into a Customer Expert, going beyond basic service and becoming a trusted advisor does the magic. If you are able to intentionally do the above, you will definitely smile soon. Here are some tangible reward of becoming a Customer Expert👇 🏆 You Attract Top Recruiters. Companies crave problem-solvers, not script-readers. Showcasing your expertise makes you stand out. 🏆 Command Higher Salaries. Your value proposition soars! Clients are willing to pay a premium for someone who anticipates their needs and drives results. 🏆 Unlock Career Growth. You become the "go-to" person, open doors to leadership roles and special projects. Ready to ditch the mundane and become a Customer Hero? Look out for my next post on: "5 Proven Strategies to Master Customer Expertise" P.S. Share your biggest customer service challenge in the comments - let's discuss how to turn it into a win! #customerservice #careerexpert #highpayingjobs