Jon Sharp’s Post

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Today’s top tip Tuesday tip 💡💡 : How do potential guests know that you have parking facilities? Or a rooftop bar? Or a restaurant serving locally sourced ingredients? Via your website? With over 3.5billion hotel searches per month on Google and Trip Advisor combined, why not share this information when responding to your online guest reviews! For example, at the end of your reply why not say something along the lines of: “Thank you for being our valued guest and sorry to hear that you did not have the opportunity to dine with us. Please let us know if we can reserve a table for you in our award winning FLAME restaurant on your next visit" Or add a special offer under the sign off: **We are delighted to offer our inhouse guests free parking in our car park" or **We are delighted to offer our inhouse guests a complimentary bottle of wine in our "Humphrey's Bar" when staying 2 nights or longer** Adding this type of information in your replies not only lets potential guests know what is available but may just influence them to book your property over the hotel up the road that charges for parking, or doesn't offer any value added. And, so long as it doesn't interfere with their business, all of the above can also be added to your OTA replies!! 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 💡 Want to know more about how to respond to reviews and turn them into revenue - then please email me at: joanne@reviews4you.com #travel #hotels #hotelmanagement #revenuemanagement #reputationmanagement #hospitality #salesandmarketing Reviews4you - The Reputation Builders responding to your reviews and turning them into revenue ✅

The Hidden Revenue Generator in Hospitality: The Power of Guest Relations Did you know your Guest Relations team could be a secret weapon for boosting hotel revenue? It's true! By focusing on personalized service and exceeding guest expectations, Guest Relations can significantly impact your bottom line. Here's how: Scenario: ** Boutique hotel with 100 rooms (tourist destination) ** Average Daily Rate (ADR): $200 per night Guest Relations Strategy: - Pre-arrival emails offering room upgrades ($20 extra) - 10% conversion rate - Restaurant upsell (signature dining experience) to 20% of guests (average bill: $50) - Spa treatment upsell to 15% of guests (average treatment: $100) Impact: - Increased Room Revenue: $20 x 10 guests = $200 per night - Upselling Restaurant: $20 x 20 guests = $400 per night - Spa Upsell: $100 x 15 guests = $1500 per night Total Additional Revenue per Night: $2100 Yearly Impact (assuming 80% occupancy): $2100 per night x 29,200 nights = $61,620,000! Remember: This is a simplified example, but it highlights the power of exceptional guest service. Invest in Guest Relations and watch your bottom line flourish! Share your tips in the comments! #hospitality #guestrelations #revenue #hotels #customerservice

Many hotels are looking beyond RevPAR & tapping into new revenue streams by embracing platforms like Tock and ResortPass. No longer just about rooms, hotels are creating unique experiences—private dining, wellness events, day passes—that not only increase guest spending but also attract locals to the property. These platforms help hotels monetize underutilized spaces and bring in new customers. It’s a win-win for both the bottom line and the guest experience. I know I have personally booked various experiences through Tock at local hotels or event venues! #hospitalitymarketing #hotelmarketing #businessgrowth

Defined room rates and block sizes ✔️ Specific payment terms and schedules ✔️ Detailed cancellation and refund policies ✔️ Arrangements for food and beverage ✔️ Clauses for amenities and extra services ✔️ Conditions for attrition rates ✔️ The seventh key component of a hotel contract? Complimentary accommodations. This section outlines policies for complimentary accommodations, detailing the number of rooms, eligibility criteria, and any costs or conditions. #8KeyComponentsOfAHotelContract

Want your bricks and mortar business to stand out? Then offer outstanding service. I’ve been thinking a lot about this lately. I just checked out of a pleasant hotel, which was only let down by its poor service. Muddled bookings, no staff on reception, missing orders and so on. I then went to dinner and was told to stand outside while they cleaned the table as “they needed to walk around inside”. We seem to have got used to bad service and venues more considerate of their internal workings than the customer experience. But, with an increased cost of living and the growing threat of online ordering, it’s more important than ever to make a customer feel when they’ve splashed out, that they have had a “treat”, or at least a lovely experience. Otherwise they won’t come back. Coincidentally today, my review of the 10/10 hotel The Peninsula London ran in Escape, and while I know this hotel costs 3-4 times an average London hotel, I concluded it did offer 3-4 times better service. Everything was absolutely impeccable and I still haven’t forgotten it. So while I don’t expect all hotels to be as gleaming and fancy, they can certainly offer great service and leave the guests feeling special. What do you think? #service #hotels #restaurants

After considering room block options, you're ready for the second thing to consider before making a group hotel booking: 2.) Hotel location 📍 The hotel's location significantly impacts the experience. Ideally, it should be close to the main event venue to reduce travel time. Accessibility to public transport and nearby dining/entertainment options can also enhance the stay. Safety is another crucial factor, especially for groups with minors or in unfamiliar cities. 🏨 #4ThingsToConsiderBeforeMakingAGroupHotelBooking

"Hospitality: More than just service — Discover the essence of true hospitality in our latest article. Think about your experience of being a customer in a restaurant or a customer in a hotel. What else, apart from the food in restaurants and the facilities in hotel rooms, do you think can make your hospitality experience more enjoyable and satisfied? #Hospitality #CustomerExperience #ServiceExcellence"

This downloadable mini-presentation provides insight into the operational strategies implemented by successful establishments within the hospitality industry. Containing vital points for investigation and actionable advice and tips, this guide will ensure you remain at the top of your game. It's free and actionable so I hope it helps someone in need at some point. With the hospitality industry under the spotlight, publicans and licensees are under enormous pressure. However, the industry's growth figures are very promising, and I believe that with the right mindset, any hard-working person can still succeed in a challenging environment. #hospitalityexcellence #hospitalitycareers #hospitalitymanagement #pub #restaurant #hotel #tourism

Hospitality refers to the friendly and generous reception and entertainment of guests, visitors, or strangers. In the context of business, the hospitality industry encompasses a wide range of services related to travel, lodging, food, and entertainment. This industry includes hotels, restaurants, event planning, theme parks, transportation, cruise lines, and other fields within the tourism sector. Key aspects of hospitality include customer service, guest satisfaction, and creating memorable experiences. The industry is driven by the principle of making guests feel welcome, comfortable, and valued, whether they are staying at a hotel, dining in a restaurant, or attending an event. - Ralas Hospitality @ralashospitality #RalasHospitality #Ralas #Hospitality #hotel #accommodation #restaurant #coffeeshop #cafe #bakery #travel #event #catering Ralas Hospitality