Jon Walton’s Post

Joyned's recently announced AI Planner is already benefiting vendors of all sizes. It's the ultimate white-label solution for vendors seeking to enhance their customers’ trip planning process and overall experience. Learn more about this in Global Travel Media below. #aiplanner #ai #travelinnovation #traveltech #artificialintelligence

Calling all travel marketers 🚨 According to this, in 2024, generative AI is a friend - AND a foe 🤖 Read four other truths for travel marketers here below 👇 https://lnkd.in/eJ6775MY #TravelTechnology  #Travel #GenAI #AI PhocusWire

Expedia's new AI-driven feature is reshaping travel planning, offering a more personalized touch. By understanding individual preferences, it's setting a new benchmark for customized travel experiences. This reflects a broader trend where AI enhances user-centric services, especially in sectors like travel where personalization is key. It's an exciting glimpse into how AI can make our interactions more intuitive and tailored. #AI #BusinessTransformation #Productivity https://lnkd.in/e8sQYAfc

Imagine dedicating 30 minutes of your time to every past customer and prospect, understanding them, considering their past purchases, and introducing them to new destinations and experiences. AI makes this possible. AI can offer insights akin to face-to-face interactions but on a larger scale and at a faster pace. For specialist travel businesses, AI provides an unparalleled opportunity to anticipate consumer preferences. Read the article by Pimento Member Agency Spike Insight on our blog here: https://lnkd.in/eSYJW-pr #TravelMarketing #AiTravel

What does the future of travel look like? With the increased efficiencies and insights provided by AI tools, travel and hospitality brands will find it easier to offer more personalised customer experiences, while enjoying the benefits of streamlined operations and a faster path to innovation. To find out how some brands are already pushing the boundaries, read more here: https://lnkd.in/gauaiDnH #FutureOfTravel #AI #personalization #CustomerExperiences #TravelAndHospitality Catherine Feliciano-Chon Jenny Lo Allan Tan Naeema Clark Safina Samian Tze Yee Elena Lim Gian Cing Yap Cheryl T. Joshua Wang

I don't know about you but I can't keep up with the ways AI is dramatically changing the travel, hospitality, and service industries and our roles in it. Kudos to our Singapore team lead by Naeema Clark in making sense of it all in this quick piece below.

Travel agents are busier than ever and consumers are putting their trust in the retail industry more than before the pandemic, as per Travel News’ story on consumers are spending more on travel agents. It’s an ideal opportunity then for the trade to trial the abilities of new technologies such as artificial intelligence (AI) in order to improve efficiencies in the business and save agents valuable time. “The real potential value of AI is to leverage it as an additional work tool to make agents more efficient and help them manage their workload and workflow in the short term. In the medium to long term, AI can have a much wider impact on provision of the right products, with a better offering and improved services, to clients.” ~ Otto de Vries (M.Inst.D), CEO of Asata and Executive Director of WTAAA. Read the full article here >> https://lnkd.in/dC4u_5em #TravelAgents #AI #TravelTech #TravelIndustry

2024 has started. What kind of run will it be? -Getting serious about first-party data -Generative AI is still in the spotlight -Experiences continue the move to the center stage, and more in this article by PhocusWire: #traveltrends2024 #travelindustry

Forget boring travel booking!   We're talkin' AI smarts that make it way more personal and way more fun to plan your trip. That's why savvy travelers are ditching the old way and booking with AI wizards like us. ✨ Travel companies using Joyned are seeing some super good results, like a whopping 40% boost in their average booking value.  #ai #personalization #travelhacks  #traveltech 

💡 Can AI help brands deliver better travel experiences? In this Forbes article, Marc Maleh explores how moves like OpenAI's collaboration with Expedia and Airbnb's acquisition of GameplannerAI signal a shift towards conversational interfaces in travel. But truly leveraging AI requires brands to have clean, usable, and secure data sources. There are still challenges ahead as the industry looks to innovation to create more meaningful and emotional travel experiences. #traveltech #AI #innovation #cx #travelindustry #travelagents