J. Schall Consulting’s Post

View organization page for J. Schall Consulting, graphic

2,642 followers

Remember a few years ago when nearly every routine in day-to-day life was disrupted? It seemed like every business pundit came out proclaiming that "we will never go back to shopping in physical stores" and that every business strategy in the history of the CPG industry was now worthless. But anyone with even a tiny background in behavioral science knew those statements were extremely overzealous. Yes, the disruption in daily experiences presented a rare moment for long-term change...but only if consumers were surprised and delighted by new experiences, making consumers more willing to repeat the behavior. Did that happen for you? We didn't experience those moments often. So, now back in ordinary times, consumers stick stubbornly to their most deeply ingrained habits (like shopping), resulting in very slow adoption (if any) of beneficial innovations that require behavior change. That doesn't mean that consumer beliefs, habits, occasions, and emotional-need states won't continue changing in the future...it just might not be as quick as everyone wrongly assumed during 2020 to 2021. #strategy #trends #markets #shopping #retailing #retail #grocery #ecommerce #fmcg #cpg #food #beverages #merchandising #supplements #sportsnutrition #innovation #businessintelligence #business #entrepreneurship #consultants

To view or add a comment, sign in

Explore topics