Karstyn Pollard’s Post

Did you know 70% of CX leaders are currently reevaluating their entire customer journey? Dive into the latest insights from Zendesk uncovering ten transformative trends driving CX towards a smarter future! Don't miss out – download your FREE copy now and lead the charge towards a customer-centric future! BrainSell https://bit.ly/4cJNQVI #CustomerExperience #CX #DigitalTransformation #Innovation #Zendesk

Did you know 70% of CX leaders are currently reevaluating their entire customer journey? Dive into the latest insights from Zendesk uncovering ten transformative trends driving CX towards a smarter future! Don't miss out – download your FREE copy now and lead the charge towards a customer-centric future! BrainSell https://bit.ly/3P0Q7l9 #CustomerExperience #CX #DigitalTransformation #Innovation #Zendesk

Did you know 70% of CX leaders are currently reevaluating their entire customer journey? Dive into the latest insights from Zendesk uncovering ten transformative trends driving CX towards a smarter future! Don't miss out – download your FREE copy now and lead the charge towards a customer-centric future! BrainSell https://bit.ly/3UNNmas #CustomerExperience #CX #DigitalTransformation #Innovation #Zendesk

It's not surprising news that customers expect immediate results. And with the advent of AI, customers expect even more: quick responses paired with tailored information that create a feeling of being seen and known. But the interesting part is that according to the Zendesk CX Trends Report 2024, 𝟲𝟮% 𝗼𝗳 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 feel they're actually behind in providing more instant experiences consumers expect. 📉🧐 Intrigued about how you are going to stay among the top one-third achievers? Discover the secrets with Julian Hertzog and Christopher Harms during our dynamic live webinar "How to turn market pressure into CX diamonds", on June 06 at 11 am CET. 💡 Sign up now with the link in the comments. #webinar #cx #customerservice #customersupport #zendesk #customerexperience #event

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

Catch the recent interview of our Group CIO and EVP, Byron Fernandez, on Biztech Asia's C-Suite Conversation Show, where he shared insightful perspectives on how TDCX customizes its CX strategies across different industries to ensure exceptional customer experiences. He also discussed why CX is vital for business success in today's world and the transformative impact of AI on the roles of CX specialists. Here are some key takeaways: • Today, the customer journey involves multiple touchpoints, from physical interactions to engagement through social media messaging, asynchronous chats, and apps. • Up to 70% to 80% of CX companies' costs are people-related. Focusing on hiring the right people enhances key business metrics like satisfaction scores. • Collaboration between humans and AI will create "super agents" with high information retrieval capabilities, leading to improved teamwork, faster operations, and better problem-solving. • As customer bases expand, businesses must become more sophisticated and innovative in delivering their products and services. Expectations will keep rising, and companies committed to excellence will rise to the challenge. Thank you Biztech.asia for the feature! Watch the full interview here: https://lnkd.in/g96NmepW