Merkle Nederland’s Post

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

How do CX leaders organise their teams? How do they integrate their technology? What is their approach to AI? In our second instalment of the 2024 Customer Experience Imperatives, we examine business leaders’ approaches to CX strategy and activation. How are today's organisations meeting consumers' expectations for experience? We dive into the insights around the business practices that enable great CX, and detail how brands can get to the CX Leader status. Download the report here: https://lnkd.in/g5GZaR-G #CustomerExperience #CXImperatives

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://gag.gl/JQeTek #CustomerExperience #GuidedCX #DigitalTransformation

I've just revisited and updated my 2016 post on "Improving Customer Experience", co-authored with Rajesh Patel. https://lnkd.in/eMAX3X5M Here are six important questions you should be asking: How can your business tailor its approach to meet your customers' unique needs? What steps is your business taking to turn CX data into actionable improvements? Which channels are most impactful for your customers, and how can they be optimized? How can your company empower employees to have a positive impact on customer emotions? How is your business adapting its CX strategies to align with regional and cultural preferences? What technological innovations can you integrate to elevate your CX? Check out the latest insights on CX strategies, the impact of AI and digital transformation, and evolving customer expectations. Your thoughts and experiences are always welcome! #CustomerExperience #CX2024 #DigitalTransformation #BusinessStrategy

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://lnkd.in/gK8ZbKaV #CustomerExperience #GuidedCX  #DigitalTransformation

📰 News: 📰 🚀 Exciting News: Boost.ai Partners with CX Effect to Revolutionize Customer Experience! 🤖✨ In an era where customer experience -CX- is king, we're thrilled to announce that our friends at boost.ai have teamed up with CX Effect to elevate CX solutions with their cutting-edge hybrid AI platform. This powerful collaboration aims to deliver seamless, personalized experiences at scale, transforming how businesses interact with customers. Here are some key highlights: 📈 Businesses leveraging boost.ai's AI platform see ROI within months. 🤖 Hybrid AI enhances automation and 24/7 self-service capabilities. 🔍 Hyper-personalized engagement boosts customer satisfaction and loyalty. According to Nick Mitchell, the chief revenue officer at boost.ai, "Business success in the next decade hinges on delivering seamless, safe, and hyper-personalized experiences." This partnership unlocks new channels for businesses to integrate innovative AI solutions into their CX strategies. Andrew Pryfogle, founder and CEO of CX Effect, shares, "By partnering with boost.ai, our partners can provide their customers with reliable, safe, generative technology that ensures a seamless and trustworthy experience." We'd love to hear your thoughts! How do you see AI reshaping the future of customer experience? Comment below and join the conversation. Don't forget to follow Bernier Group for more updates on transformative business strategies! -CustomerExperience -AI -BoostAi -CXEffect -DigitalTransformation #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ https://lnkd.in/ersHrkjR