Kathryn Belcher’s Post

"I think we're really lucky at Toast to be in an industry that's centered around hospitality. Our mission is grounded in our customers and our community. Our mission is to help the restaurant community delight their guests, do what they love, and thrive, which is a really cool mission if you think about it because it's centered around two levels of hospitality or two levels of customer-centricity: the restaurants' customer-centricity to their guest and then to the restaurant." Jehad Affoneh, Toast's Chief Design Officer, recently spoke with The Optimal Path podcast about what it means to be a customer-centric company. Hear more: https://lnkd.in/egbBpykM #WeAreToasters

Unlock the secrets of success. Dive into our latest Case Study to discover how Triniteq improved operations for the team at Rustlers Steakhouse and Grill. Download now for a firsthand look at innovation in action. 👉 https://bit.ly/49QgWB7

What isn't education teaching us? Sarah is back with her newsletter this week and the three things she has learned since founding One Question seven years ago. 💛 Self-worth. 🌍 How we establish a new market and new audiences. 👩🎤 The rules are different for women. You can read and subscribe below or via this link. https://lnkd.in/e4Zvss2i

We love this article from Fast Casual on treating employees like family and we completely agree! Like Temoc Morfin, founder and CEO of Cilantro Taco Grill, said "Your employees are the foundation of the organization. They are not just individuals who perform tasks but are the driving force behind innovation, productivity and success." Check out more ways to treat employees like family! https://lnkd.in/eWrQp2Qx

🌮 Happy Taco Tuesday! 🌮 Who says strategy sessions can't be delicious? Today, we're spicing up our brainstorming with a side of guac and a dash of creativity. Let's taco 'bout innovation, collaboration, and of course, the perfect taco toppings! 🥑🌶️What must be on your taco? ⬇️⬇️⬇️ Post it in the comments below. 🌮 #TacoTuesday #InnovationFuel #AlleonGroup

If you missed Crunchtime's Ops Excellence Webinar, you can still check it out! Or, check out the blog post linked below on 3 Key Ways Wingstop, Gong Cha, and Sizzling Platter Equip Teams for Rapid Growth!

Unlock the secrets of success. Dive into our latest Case Study to discover how Triniteq improved operations for the team at Rustlers Steakhouse and Grill. Download now for a firsthand look at innovation in action. 👉 https://bit.ly/47BRtci

Your restaurant's identity is the compass that guides success. 🧭 Sure, you might have had a few bad apples join the team, but here's the deal: Without crystal-clear core values to light the way, your culture's destiny is in someone else's hands. It's time to take control! 🙌 Discover the power of defining who you are and what you stand for. Let's break free from toxic influences and reclaim your restaurant's true essence. Ready to lead with purpose and rebuild? Click the link in my bio 👉 and let's make it happen! #CultureMatters #CoreValues #TeamEmpowerment

Greedy managers are always putting their financial gains above the well-being of the restaurant and the team. They cut corners, compromise on quality, and exploit their staff to maximize profits. Failing to invest in training, equipment, and infrastructure, they jeopardize the long-term sustainability of the business. Greed is a surefire way to lose guests and tarnish your restaurant's reputation. Ready to break free from the grip of these greedy managers? Click the link in my bio ☝️ and let's build a team that propels us forward! #TheRestaurantCoach #SustainableBusiness #BusinessEthics

For years, I have counseled my clients about the importance of consistent and clear messaging. You can't say one thing to your employers, another to your customers and yet a third thing to Wall Street. This week, Wendy's was the prime example why that doesn't work. If, indeed, Wendy's wants to offer discounts to customers at low-traffic times to drive additional foot traffic to stores and then basically ask if the customer "wants fries with that"...well there's not much new or controversial about that. Presumably, the innovation comes from being able to offer discounts that incentive customers on a hyper-local level. But you have to say all of that to everyone. And if you ever do find that you need to issue a statement clarifying a previous statement admit that the reason it was necessary was because you did not clearly articulate your initial message and not because the media"misconstrued" what was said. #corporatecommunications #clearcommunication #leadership #soapbox https://lnkd.in/gMEW7jP6