Have you left a multifamily training session feeling as if it was “thought-provoking”? If not, maybe it is time for you to join me for one of my sessions. Keep an eye on the events tab on my social page and discover when I am coming to a city near you! #propertymanagement#multifamilymaven#trainyourbrain
Episode 100 of Multifamily Chronicles is here. Our guests on this episode are Carla J. Alicea-L&D, Marketing Research, & Analytics Director and Lia Nichole Smith- Senior Vice President of Education and Performance with SatisFacts & ApartmentRatings.
During our conversation, we delved into the multifamily industry's latest trends and findings from the SatisFacts biannual online renter study. Lia provided valuable insights into the study's evolution since its inception in 2011, emphasizing the importance of understanding renters' preferences and behaviors to better serve them. Carla brought her wealth of experience in operations to the discussion, highlighting the significance of fee transparency and perception versus reality in rental housing.
Key takeaways from the conversation include:
✅ The importance of adapting marketing strategies to meet renters' changing preferences, particularly in the digital age.
✅ Leveraging social media and authentic, engaging content to attract prospects and enhance community engagement.
✅ Strategies for managing online reviews effectively, including responding thoughtfully to negative feedback to maintain trust and credibility.
✅ The integral role of fee transparency in the rental process and the need to prioritize resident retention efforts amid shifting renter preferences.
Overall, the conversation provided valuable insights into the intricate dynamics of the apartment rental industry, emphasizing the pivotal role of reviews, customer service, and employee retention in fostering long-term resident loyalty.
Check out the full conversation for more insights into the evolving multifamily landscape.
#multifamily#multifamilychronicles#satisfactshttps://lnkd.in/g7-NB-7q
How are multifamily property owners and managers bracing for extreme-weather events? One simple way… is by using HelloSpoke’s Mass Calling feature to notify all residents in an easy and quick way! We help you keep residents informed and happy… trust the HelloSpoke service!
What is important to you when deciding which multifamily speaker sessions to attend? I want to know what are your metrics? Is it the topic? The speaker's reviews? The luck of timing? Cost? Your work bestie is going? Let me know in the comments. #multifamilymaven
Episode 100 of Multifamily Chronicles is here. My guests on this episode were Carla J. Alicea-L&D, Marketing Research, & Analytics Director and Lia Nichole Smith- Senior Vice President of Education and Performance with SatisFacts & ApartmentRatings.
During our conversation, we delved into the multifamily industry's latest trends and findings from the SatisFacts biannual online renter study. Lia provided valuable insights into the study's evolution since its inception in 2011, emphasizing the importance of understanding renters' preferences and behaviors to better serve them. Carla brought her wealth of experience in operations to the discussion, highlighting the significance of fee transparency and perception versus reality in rental housing.
Key takeaways from the conversation include:
✅ The importance of adapting marketing strategies to meet renters' changing preferences, particularly in the digital age.
✅ Leveraging social media and authentic, engaging content to attract prospects and enhance community engagement.
✅ Strategies for managing online reviews effectively, including responding thoughtfully to negative feedback to maintain trust and credibility.
✅ The integral role of fee transparency in the rental process and the need to prioritize resident retention efforts amid shifting renter preferences.
Overall, the conversation provided valuable insights into the intricate dynamics of the apartment rental industry, emphasizing the pivotal role of reviews, customer service, and employee retention in fostering long-term resident loyalty.
Check out the full conversation on for more insights into the evolving multifamily landscape.
#multifamily#multifamilychronicles#satisfactshttps://lnkd.in/gNhCC5bw