Kempinski Hotels’ Post

The Lost and Found procedure is vital in hotels as it ensures the safekeeping and return of guests’ belongings, contributing to their satisfaction and overall positive experience. There are many Importance of Lost And Found Procedure in Hotel. Misplaced or forgotten items can disrupt a guest’s stay and create a negative impression of the hotel’s service. #ImportanceofLostAndFoundProcedureinHotel #TheImpactOfLostItemsOnHotelGuests https://lnkd.in/g9mzzc4t

💡When it comes to checking in online at a hotel, should it be 24 hours before, when you book, or whenever suits you best as a guest? Personally, I find the 24-hour rule a bit outdated in this day and age. 📱 For me, streamlining the process like my favorite airlines do - all in one shot when booking - makes more sense. Hotels, take note! It's all about convenience for the guests. 💭 What are your thoughts on this? 🤔 #HotelCheckIn #TravelConvenience #hotelmanagement #onlinecheckin #hotelmarketing #hoteloperations #hotelier

What is the difference between a booking confirmation email and the hotel pre-arrival email? A booking confirmation email is sent to guests immediately after they make a reservation, while a pre-arrival email is sent to guests before they arrive at the hotel. Booking confirmation emails serve the purpose of confirming the details of the guest's reservation, such as the dates of their stay, the room type they have reserved, and the price they have agreed to pay. On the other hand, pre-arrival emails are designed to provide guests with additional information about their stay, such as directions to the hotel, information about local attractions and restaurants, and details about hotel amenities. Book a demo to find out on how Sopago is impacting hotels guest engagement through pre-arrival emails. #SopagoApp #TravelTech

🌍 **The Art of Hospitality: Beyond Just Service** 🏨 In the world of hotels, every guest experience counts. It’s not just about clean sheets or room service—it’s about creating moments that stay with people long after they check out. Whether it’s a warm welcome, a surprise upgrade, or going the extra mile to meet a special request, **hospitality** is about making people feel valued. After all, in a competitive world, **experience** is the real differentiator. 🗝️ 💡 What's your favorite hotel experience? Share below! 👇 #Hospitality #HotelIndustry #GuestExperience #TravelEssentials #CustomerCare #ServiceExcellence

We reveal 10 tips for getting late checkout at any hotel #luxurytraveldiary #luxuryhotel #luxuryhotelexperience #luxurytravel https://lnkd.in/d9eWzG3S

Psst: If you’re booking a hotel anytime soon, give this a read! Believe it or not, you can actually get bumped from your hotel if it’s overbooked. Scary thought, right? Here are 3 tips to avoid the overbooking bump: 🕒 Check in as early as you can, or let the hotel know about a late arrival. ☎️ Confirm your reservation ahead of your stay by sending an email or calling the hotel 🥇Join the hotel’s loyalty program to make sure you get priority. And the hack to trump all hacks? Work with a travel advisor! As your advisor, I handle all of the above for you. I‘ve also got the connections and expertise to turn that hotel hiccup into an upgrade or an equally cozy stay nearby. With me in your corner, you‘re never stranded, just repositioned for a new adventure. #travelExpert #VacationIdeas #VacationPlans #HotelTips #TravelHacks #HotelBooking #AvoidOverbooking #TravelAdvisor #TravelAddict #SoVirtuoso #VirtuosoTravel

Psst: If you’re booking a hotel anytime soon, give this a read! Believe it or not, you can actually get bumped from your hotel if it’s overbooked. Scary thought, right? Here are 3 tips to avoid the overbooking bump: 🕒 Check in as early as you can, or let the hotel know about a late arrival. ☎️ Confirm your reservation ahead of your stay by sending an email or calling the hotel 🥇Join the hotel’s loyalty program to make sure you get priority. And the hack to trump all hacks? Work with a travel advisor! As your advisor, I handle all of the above for you. I‘ve also got the connections and expertise to turn that hotel hiccup into an upgrade or an equally cozy stay nearby. With me in your corner, you‘re never stranded, just repositioned for a new adventure. #TravelAdvisor #TravelPlanning #TravelPro

Fake news.......!!!! It is always interesting to read articles which constantly tom-tom on how well hospitality is doing. One such article is linked here, which claims how most hotels are sold out during the two long weekends this month. Ofcourse weekends are great business and hotels should do well. But then to create a scenario which is really non-existent is also not done ! Each and every hotel listed in the article as 'sold out' have rooms at reasonable prices even today, which is the start of a long weekend. Just go onto any OTA. It's great business if you are sold out. But to constantly keep creating this incorrect 'sold out' scenario is not great business. #hospitality #hotels #weekends #peakdates #realitycheck

Utilize mid-stay and post-stay surveys to gather insights from your guests. Gain a deeper understanding of their experience and ensure their satisfaction, preventing any negative memories from their stay at your hotel. #HotelTech #TravelTech #SopagoApp

When it comes to managing overbooking situations, the aim is to transform potential headaches into positive guest experiences. Let's acknowledge it, informing guests about a room mix-up or maintenance issue isn't always a walk in the park. 😓 But the objective remains clear: ensure guests depart happy, or ideally, pleasantly surprised. 😊 So, here's the approach: Offer alternative accommodations at similar or better hotels, and ensure transportation expenses are covered. 🏨🚗 It's not just about offering apologies; it's about demonstrating your dedication to guest satisfaction. This method not only maintains guest satisfaction but also highlights your commitment to making travelers feel valued, even when faced with unexpected circumstances. What are your thoughts on this guest-service strategy? Share your insights below! #Hotels #HospitalityIndustry #GuestSatisfaction #TravelTips