Kerry Peters - Microsoft MVP’s Post

When was the last time you checked your business status in terms of process effectiveness? The cost, timing, quality, and simplicity, all of these things require your attention. Remember, the whole essence of business process improvement is to get better results. ▶️ Tune into this week’s episode of Get Your New View - Customer Success Story with Robb Delprado. https://brnw.ch/21wHbaM

Implementing smart business systems, if done correctly, will give you many opportunity benefits. If you're struggling to come up with a systematic approach to resolve system errors and flaws, let's turn your obstacles into opportunities! 📺Tune into this week’s episode of Get Your New View - Customer Success Story with Cynthia Priebe: https://brnw.ch/21wGCx1

Implementing smart business systems, if done correctly, will give you many opportunity benefits. If you're struggling to come up with a systematic approach to resolve system errors and flaws, let's turn your obstacles into opportunities! 📺Tune into this week’s episode of Get Your New View - Customer Success Story with Cynthia Priebe: https://brnw.ch/21wGCx0

Spotting the system flaws, developing a growth mindset, uncovering hidden sources of complexity, and permanently eliminating them, these are some of the common struggles of business owners. The business process doesn’t need to be complicated to be considered competent. At NVS, Cynthia supports the company’s mission to help clients tap the power of their BC/NAV platform. Don’t wait until you hit rock bottom before you do something to stay on top of the game. ▶️ Tune into this week’s episode of Get Your New View - Customer Success Story with Cynthia Priebe. https://brnw.ch/21wGpSa

Have you had it happen to you? A negative customer review. How should you deal with them as a business owner? Listen to the full episode at https://lnkd.in/gaVvGDYB

Feeling like you’re constantly trying to keep up with the ever-growing customer expectations, all while making sure your team stays on point and profits don’t take a dip? We totally get it—and we’ve got something that’s going to make your life easier. Say hello to Gainsight’s new webinar series: The Secret Ingredient to Long-term Customer Success: Self-Sufficient Customers. It’s a 3-part series that’s here to help you create self-sufficient customers and level up your Customer Success game. Think of it as the Sha'Carri Richardson of customer enablement—speedy, impactful, and totally game-changing. 🏃♀️ Kicking off with episode one, “The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success,” we’ll break down why companies everywhere are betting big on self-serve solutions. Spoiler: this isn’t just a phase—it’s the new wave. 🌊 🎤 Gainsight’s Brent Krempges and special guest Sarah Masterton-Brown from Mews will drop some serious knowledge on: ⭐ How to empower your customers like the ultimate duo (Deadpool and Wolverine style🦸♂️🦸♀️) ⭐Signs it’s time to add self-service tools to your mix ⭐How these platforms can free up your team, so they can focus on building those deep, long-lasting customer relationships that lead to retention 📅 When: Wednesday, September 4th 🕚 Time: 11 AM ET | 2 PM ET Whether you’re all about scaling smart or just want to keep ahead of the latest trends, this webinar is packed with insights you won’t want to miss. And let’s be real, who wouldn’t want to level up their Customer Success strategy? 👉 Save your spot and get ready to revolutionize your game: https://bit.ly/3Mx2C6g

On this recent Episode of Beyond the Comfort Zone, Mark Fonesca and I explored how true customer loyalty can drive growth and profits. There is a significant gap between a companies perception of their customer’s loyalty and how loyal a customer actual is and Mark will share his secrets on how to find what the gap is and how to close it. Tune in and learn ways to increase your customers loyalty in ways that drive real impact on your business. Watch full interview here: https://buff.ly/489xjql Join my email mailing list, let’s stay in touch! https://buff.ly/48jft4m Learn more about my CEO Groups: https://buff.ly/3T53l2N

Everyone is in the experience department. And everyone has the power to act on customer feedback. Last week, Brittany Hodak and I shared best practices for making it easy for your customers to give you feedback. This week, we talk about analyzing, implementing, and operationalizing what you have learned from what your customers are telling you. Watch episode 7 of The SUPER AMAZING Show for their tips on disseminating survey results across your organization and putting customer insights into action.

Exceptional customer service is the cornerstone of any successful business. An integral aspect of this is actively seeking feedback and swiftly implementing improvements based on it. Let's collaborate to enhance our service standards and exceed customer expectations. #CustomerFeedback #ServiceExcellence #ContinuousImprovement"#CustomerSatisfaction #ContinuousImprovement #BusinessExcellence #HealthcareInnovation #MedicalPracticeManagement #PatientScheduling #healthcaresolutions #CallCenterExcellence #MedicalSupportServices #EfficientHealthcare #PatientCareOptimization #HealthTech #PracticeEfficiency #Statlinx

We’re so proud to launch our new blog series! 🚀 This series focuses on Customer Success – not as a function but as a mindset that drives everything we do here at SOE. Our goal is simple: to help you, our customers, solve challenges and achieve success. Stay tuned as we dive into how this mindset shapes our teams and the value it brings to your practice and patients. 💡 Read the first post now: https://hubs.la/Q02RkT6L0