Khushboo Jaiswal’s Post

A rude worker can ruin an airline in many ways: 1. Customer Satisfaction: Unfriendly exchanges can result in unsatisfied clients who may not want to fly with the company again. 2. Brand Reputation: These negative experiences are often posted on social media and review sites thereby deteriorating the image of the airline. 3. Customer Loyalty: Disgruntled customers will have other options thus lowering their chances of returning for more purchases which affect loyalty over time. 4. Operational Efficiency: Angry customers may involve customer service in protracted conflicts calling for more time and resources which leads to inefficiencies. 5. Employee Morale: A ‘bad mannered’ worker creates a poor work environment, affects others’ morale and performance. 6. Revenue Impact: Losing customers as well as spreading bad information about it can directly affect ticket sales and revenue. It is important that such conduct be addressed through training and a strong culture of customer service so as to maintain the positive experience with airlines. Spirit Airlines

How we celebrated the customers week 🎉 last week was all about our customers. A customer is an individual or business that purchases another company's goods or services. could also be a final consumer,who purchases goods or services for personal consumption not for reselling. Customer are Said to be KING 👑 and as such should treated as one. A good customer service is the soul of business. It will ensure returning customers. + Customers are important because they drive revenues + Businesses can neither survive nor thrive without them. Whether you are sole proprietorship, mentor,Manager,I'm here to encourage us to work on our customer service 👇 Good customer service entails listening to your customers and valuing their opinions. A company's culture is expressed with good customer service—they go hand-in-hand. Maintain good customer service, and your company culture will be recognized by your customers. But good customer service has an impact that goes beyond company culture. In fact, providing a good customer service experience has several real-world impacts on your business performance and how your company is perceived by the public. #AboveandBeyond #customerserviceweek #customersevicespecialist #customerservicerepresentative

Intellectual humility is crucial for professional growth. While I have extensive experience in IT operations, learning about the decision-making processes in manufacturing, retail and service operations has been interesting. Valuable lessons in reducing waste and enhancing customer loyalty can come from diverse business offerings. It's been a truly enlightening journey. 🌱 #ProfessionalGrowth #ITOperations #RetailOperations

Studying Maersk Asia Pacific quarterly customer satisfaction and loyalty survey data sometimes shows intuitive insight and other times real 'ah ha' moments. An intuitive one for me is around the power of service recovery. Customers who have a service failure (think of not getting loaded on a ship on the date we estimated) and then get an exceptional service level and recovery, will display increased loyalty. There are then other (hygiene) factors where we just have to get it right or it has a negative effect no matter how well we try to recover (think incorrect invoicing). I love playing a small part in raising our customer satisfaction and consistently admire the Maersk teams striving to make meaningful impact in our customers' experience. #Maersk #Supplychain #Logistics #AllTheWay #MaerskAPAC #leadership #customerexperience 

I've worked for 4 forwarders in 6 years, here's what I've learned: 1. Customer service is king. In a market where there's a lot of competition, with forwarders charging more or less the same price, the customer has only one way to make the difference: quality of service. It's the same thing when I hesitate between 2 mobile operators: I choose the one that offers me the best customer service 🤷♂ 2. Finding the right partners is a game-changing skill. Without them, you'll never be competitive, either in terms of price or service. It's like Linkedin, the network is the most important thing 🤝 3. Trust > Profit. Building a relationship of trust with customers and partners, while sometimes sacrificing profit, yields a huge return on investment over time. 4. Perseverance is the key. Being an operator means being able to handle pressure, tight deadlines, sometimes impossible requests and rejections. To do this, you need patience and perseverance to find innovative operational solutions. 5. Digitalization = Customer experience. A customer who knows exactly where his or her parcel is throughout the shipment is a reassured customer, especially when unforeseen events occur. It can also help automate certain tasks to optimize the time spent by operators on a shipment. Digitalization is a must-have for shippers and operators alike. Do you agree? #logistics #supplychain #digitalization #sales #Customer #experience #AOG #TMS Dr Jerome VERNY Axel Bandiaky Dr Ouail Oulmakki Foucauld de Bentzmann Augustin Mortemard de Boisse Ben Nassih Uriel AWLAN Romain Codron Matthieu Caffin

When unexpected challenges arise, resilience and quick thinking become essential! In the past, we faced a significant hurdle when our regular packaging supplier couldn’t meet our needs, risking delays in our deliveries. Rather than letting this setback affect our customers, we sprang into action. By swiftly sourcing a temporary alternative supplier, we ensured that all orders were packaged and shipped on time, maintaining our commitment to customer satisfaction. This experience taught us the importance of adaptability and reinforced our ability to deliver, no matter the circumstances. Have you ever had to think on your feet to keep operations running smoothly?

𝐄𝐦𝐛𝐫𝐚𝐜𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐛𝐬𝐞𝐬𝐬𝐢𝐨𝐧: 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐚 𝐑𝐞𝐜𝐞𝐧𝐭 𝐅𝐥𝐢𝐠ℎ𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 As a firm believer in Amazon's leadership principle of Customer Obsession, I've always valued putting customers first. Recently, a flight experience with Air India Express reinforced the significance of prioritizing customer satisfaction. Despite inevitable challenges, a customer-centric company stands out in its commitment to transparency and proactive communication. During my recent journey, I observed contrasting approaches that underscored the importance of customer-centricity. 𝐖𝐡𝐚𝐭 𝐓𝐡𝐞𝐲 𝐃𝐢𝐝/𝐒𝐚𝐢𝐝: - 𝐿𝑎𝑐𝑘 𝑜𝑓 𝐶𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛: Limited updates on departure times and gate changes. - 𝐼𝑛𝑒𝑓𝑓𝑖𝑐𝑖𝑒𝑛𝑡 𝐵𝑜𝑎𝑟𝑑𝑖𝑛𝑔: Delayed boarding and minimal assistance despite crew availability. - 𝐷𝑖𝑠𝑟𝑒𝑔𝑎𝑟𝑑 𝑓𝑜𝑟 𝑃𝑎𝑠𝑠𝑒𝑛𝑔𝑒𝑟 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒: Prolonged wait times after boarding, compromising passenger comfort. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐎𝐛𝐬𝐞𝐬𝐬𝐞𝐝 𝐂𝐨𝐦𝐩𝐚𝐧𝐲'𝐬 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞: - 𝐸𝑓𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝐶𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛: Keeping passengers informed about flight delays and gate changes. - 𝑃𝑟𝑜𝑎𝑐𝑡𝑖𝑣𝑒 𝑈𝑝𝑑𝑎𝑡𝑒𝑠: Timely announcements on-boarding procedures, ensuring passengers were informed. - 𝐺𝑜𝑖𝑛𝑔 𝑡ℎ𝑒 𝐸𝑥𝑡𝑟𝑎 𝑀𝑖𝑙𝑒: Acknowledging passenger frustration and taking proactive steps to expedite boarding processes. As I reflect on this experience, I empathize with fellow travelers who have faced similar challenges. It's a reminder that irrespective of the industry, prioritizing customer satisfaction is paramount. After all, it's the value customers receive that truly matters, regardless of nationality or context.

Customer service should be part of your organization culture.

FedEx FedEx Asia Pacific When my chinese supplier insisted me to ship samples through Govt Express Post, I insisted them to ship it through FedEx because I had the trust because in my experience of 30 Years they prioritise customer experience and have built loyalty over a period of time. They always focus on customer satisfaction and moreover they are well known for its overnight shipping service guarantees. This favour set new standards in speed, reliability and customer satisfaction differentiating FedEx from it's competitors like DHL, TNT, ARAMEX... This time, for the first time, I faced challenges clearing a sample which landed on 19th of June, 24 and getting cleared on 2nd of July, 24 the only reason being that the address mentioned is separate from the address mentioned in I.E. Code and irrespective of making sudden change in address the executive told me that the address is reflecting in DGFT site but not in Icegate. The caller at FedEx is repeatedly calling every 15 minutes to upload documents but not giving a resolve. It is only after bringing the matter on this LinkedIn Platform I could resolve it after paying a hefty cost which could have been no cost. However, FedEx's go-to-market strategy for its overnight shipping service highlights the importance of innovation, customer-centricity, and effective marketing. By prioritizing customer satisfaction, FedEx encourages loyalty and fuels growth. FedEx’s success story underscores the critical balance between innovation, operational excellence, and customer engagement. Thank You FedEx 🙏🏻 A Lesson is learnt. Get your parcels shipped to the address mentioned in the I.E. Code failing which the recipient may have to face the delay, consequences and cost. There is a change/shift in experience this time.

It is said that when passion isn't available, the committed get things done without it. A service culture is a reflection of the attitudes, values and the commitment of persons in the helm of affairs. As a critical component of any business success, it demands the drive of actions by all to create organisational value. "Entrenching a culture of service excellence" is the pathway for creating a customer-centric organisation, leading to customer loyalty and value Optimisation. Cheers! https://lnkd.in/eYF6duDT #Customer-centric #valuecreation #Serviceculture #Valuesandbeliefs