Kibo’s Post

Returns are always an issue in retail, good or bad. Here are some excellent strategies for getting them right. Thanks to OLR for the article!

Did you know that 𝐦𝐢𝐬𝐩𝐢𝐜𝐤𝐬 can significantly impact your retail business's bottom line? From increased return costs to lost customer loyalty, these order inaccuracies can have far-reaching consequences. Our new blog post dives into the importance of minimizing mispicks and offers actionable strategies to optimize your fulfillment process. Find the link in the first comment 👇  #OMS #Retailsuccess #OIL 

❓How does the delivery experience affect customer loyalty? 💡 As Detrack Systems puts it, “A great delivery experience fosters customer loyalty and encourages repeat business. When customers have a positive experience with timely deliveries, accurate order fulfilment, and excellent customer service during the delivery process, they are more likely to become repeat customers and recommend the brand to others.” Here’s an overview of 5 quick tips to improve the delivery experience and increase loyalty: ▶️ Provide multiple shipping options to give customers the choice they want ▶️ Offer real-time delivery tracking to keep customers informed at each step ▶️ Provide digital proof of deliveries for real-time peace of mind ▶️ Collect customer feedback about the delivery experience to know where to improve ▶️ Ensure packages are handled with care and leave a lasting impression of your brand 📖 Read more in Detrack’s full article here: https://lnkd.in/ghXHQEUR 🚚 And get in touch with Deliver In Person to find out the difference that adding a local, reliable delivery option can make: https://lnkd.in/dF4-97tY #LastMile #eCommerce #CustomerLoyalty #CustomerExperience

Marketing, sales, product and data specialists from retail and the consumer goods industry surely know these questions: 🔹How do I get a 360° customer view? 🔹How do I use data sensibly? 🔹How do I build customer loyalty and where do I start? 🔹How can I personalize bonus programs effectively? If you want know the answers, don't miss webinar #5 "Customer Rewards and Customer Loyalty" of our Connecting Customers & Commerce series (german-language)! It starts at 11 a.m. on April 11. Register now free of charge: https://arva.to/rJs7Q Also don't miss our next webinar #6 "Customer Satisfaction & "Sustainable" Returns". Learn how retail and consumer goods companies can also efficiently map returns and thus keep their customer satisfaction stable in the long term. 👉 https://arva.to/A4f1t #ConnectingCustomersAndCommerce #WebinarSeries #CustomerRewards #CustomerLoyalty #Loyalty #Returns

Free returns can help retailers maintain customer loyalty, shows the results of a recent study. Give the full article in Supply Chain Brain a read here for more: https://hubs.la/Q02kRjTm0? #ParcelShipping #CustomerLoyalty #Reveel

Don’t miss out on this webinar with Johan and Nathalie on how to improve your customer experience and save a lot of money by using a multi-carrier approach.

"With high loyalty comes high expectations, and consumers can get very let down if the product's quality starts to suffer." Sustaining product quality is essential for maintaining customer loyalty and trust. What strategies do you implement to ensure consistent product quality? #POPQuote #CustomerLoyalty #ProductQuality #BrandTrust #Ecommerce #DigitalMarketing

"Positive customer reviews are a powerful motivator! Perochi’s E-Commerce Lite helps you leverage on positive reviews to boost consumer credibility. Usiwachwe nyuma #customerfeedback #positivevibes #ChaguoNiPerochi

Last-mile delivery plays a pivotal and quantifiable role in driving customer loyalty. Through Veho x Incisiv’s survey of >160 logistics leaders, shippers told us that exceptional last-mile delivery contributes to a whopping +51% increase in customer lifetime value (CLV) and a +15.3% boost in Net Promoter Score (NPS). 82% of these shippers also say a better delivery experience improves repurchase rates and brand loyalty. In a competitive market brimming with options, the quality of delivery can significantly set a brand apart from its rivals. Ready to leverage delivery and returns to drive customer loyalty? Download the report now: https://lnkd.in/g7CFq_SH

Are your promotions driving customer loyalty? If not, they should be. With the dynamic #mobilewallet channel, brands and retailers can transform their promotions strategy to keep customers coming back for more - again, and again. Learn how at https://hubs.li/Q02GQm7M0