kim.cc’s Post

Email is the backbone of the onboarding process for 94% of CS teams 👇 At the same time, THE biggest problems in customer onboarding are related to tracking tasks/owners/deadlines and customer communication/engagement struggles. There's a clear connection between the two findings from our latest research of 500+ CS professionals. The way you onboard customers sets the tone for the entire journey ahead. Yet, so many CS teams fail, when it comes to handholding customers during the cold start. Join Erdem Gelal this Thursday for a panel discussion with expert speakers ⭐️ Cinthia Silva ⭐️ Nir Kalish ⭐️ Saahil Karkera to explore the current trends and share best practices for effective customer onboarding that leads to renewal. Register to attend - https://lnkd.in/e-8_6RCG - and tag your favorite CS person to spread the word 🙌 #CustomerSuccess #Onboarding #Webinar

Have you thought about how your onboarding process affects customer retention? A well-documented and implemented onboarding experience sets the stage for a long-lasting relationship with your customers. When customers understand exactly how to use your solution from the beginning, they are more likely to see continuing value and remain loyal. Effective onboarding requires clear instructions, timely support, and helpful resources that make each user feel confident and equipped to succeed. What steps have you taken to ensure your customer onboarding process is smooth and effective? What strategies have you employed to ensure your customers have a great start? #CustomerRetention #CustomerOnboarding

5 Ways to Create a Successful Customer Onboarding Process Creating a seamless onboarding process is a crucial step in providing an excellent overall customer experience. The onboarding process is a valuable opportunity to set the tone for your relationship with a new customer and ensure they have everything they need to be successful in their partnership with you. With that in mind, here are five ways to create a successful customer onboarding process. #1 - Personalise the Experience #2 - Make it Easy to Get Started #3 - Communicate Regularly #4 - Deliver Maximum Value #5 - Provide Ongoing Support By following these simple tips, you can create a successful customer onboarding process that will provide an excellent foundation for your relationship with new customers. Implementing a great onboarding process is one of the best ways to ensure customer success and satisfaction, so treat it as a priority in your business. If you would like to learn more about onboarding your clients book a call in the first instance with Ann on 07972882615. #onboarding #bookacall #charteredaccountant

Customer onboarding is the process of welcoming new customers to the business and helping them set up and start using your products or services. It is a crucial stage in the customer journey and plays a significant role in setting the tone for the entire customer experience. The primary goal of customer onboarding is to ensure that new customers quickly and effectively understand, adopt, and derive value from the product or service they have purchased. Why is it important? Is it for B2B customers only? What are the pitfalls of improper onboarding? These questions and more in the article found via the link in the first comment. #customerexperience #onboarding #customeronboarding #customersuccess

The Secret to Effective Customer Onboarding: Building Trust & Value First impressions matter in business, especially when it comes to onboarding new customers. A well-designed onboarding process can turn one-time buyers into loyal brand advocates. Tip 1: Focus on value delivery. Explain how your product or service solves a specific problem for customers. Tip 2: Make it personal. Personalize the onboarding experience to make each customer feel valued. Tip 3: Prioritize clear communication. Provide clear instructions and answer any questions promptly. Share your best onboarding tip in the comments! #buildingtrust #onboardingnewcustomers #brandadvocates #valuedelivery #products #valuedelivery #clearcommunication #secrettoeffectivecustomeronboarding #customeronboarding #customerexperience #businessgrowth

The Power of a Perfect Start: Why Customer Onboarding Matters 📞 As a Key Account Manager, I've seen firsthand the impact of a well-executed customer onboarding process. It's not just about getting new customers up and running; it's about setting the stage for a long-term, successful partnership. A robust onboarding strategy can enhance the following in your business 🔖 Boosts customer satisfaction: By providing clear guidance and support, you create a positive first impression. 🔖 Accelerates time-to-value: Help customers realize the benefits of your product or service quickly. 🔖 Reduces churn: A smooth onboarding process increases customer loyalty and retention. 🔖 Drives revenue growth: Happy customers are more likely to become advocates and expand their business with you. Investing in customer onboarding is an investment in your business's future. #customeronboarding #customersuccess #keyaccountmanagement #customerretention #customerloyalty #onboardingbestpractices #customerexperience #sales

Customer onboarding is a critical step in ensuring new customers fully adopt your product or service and remain long-term customers. In 2024 and beyond, customer onboarding has only grown in importance due to rising customer expectations, increased competition, and digital transformation. Learn how you can best implement a customer onboarding strategy on the SuccessCOACHING Blog: https://lnkd.in/gtfuyXYA #customersuccess #customersuccessmanager #successcoaching #onboarding

Ever bought a new car and experienced the dealer's initial enthusiasm, offering fancy upgrades and exclusive deals, only to find them unresponsive months later when you needed routine maintenance? 😡 Because that's exactly what SaaS businesses do to their customers all the time. They provide exceptional support and customization during the sales pitch but often fall short when it comes to post-sales customer support, updates, and troubleshooting. Don't be that company. Our customers deserve better. That's why we put together a comprehensive 15-page customer onboarding template to set your customers up for long-term success. https://lnkd.in/giCA3WRC

Now is a great time to re-onboard your customers. Customer onboarding expert, Donna Weber, shares why you need a re-onboarding strategy to ensure your continued and compounding revenue growth 📈 As the cost and effort of acquiring new customers continues to rise in 2024, you must prioritize nurturing and expanding relationships with your current customer list. It's not just about retaining customers anymore; it's about propelling them forward ⏩ By re-engaging with existing customers, you can guide them towards deeper adoption of your product, unlocking new levels of value and potential. We are already 1/4 of the way into 2024, now is the perfect time to invest in re-onboarding strategies and solidify long-term loyalty while maximizing growth opportunities! https://lnkd.in/gSMqx928

Are you making the most of your customer onboarding process? A strong onboarding experience is crucial for building lasting relationships and fostering loyalty in today's competitive market. When customers feel valued and understood, they become enthusiastic advocates for your brand! Here are three key strategies to elevate your onboarding experience: - Personalization: Use customer data to tailor each experience to their unique needs. - Proactive Support: Anticipate customer needs and offer help before they even ask. - Feedback Loops: Collect regular feedback to improve the process continuously. Read more here: https://shorturl.at/NwvOR  #CustomerSuccess #Onboarding #CustomerExperience #CustomerAdvocacy