Kimberly Lisiak Fraleigh, MA, LSSBB’s Post

🔥 Day 53 at Associated Packaging, Inc. 🔥 #Culture clarity - mission, vision, values “Culture clarity first…it starts with your purpose, your vision, and your values. You have to have a communication strategy that pushes that vision of what the culture is supposed to be down through your mid level manager.” “It (culture) is how you’re going to retain your people. They want to know the value that they bring and they want to know they are valued.” - Amber Fields from trueU Monday Recap 🔘 Presidents’ Day - no school 🔘 Finish quoting several customer RFQs 🔘 Install scheduling on shrink wrapper 🔘 Weekend event follow-ups 🔘 Week planning and meetings prep P.S. If your company culture stinks, get some fresh air. 📗 What I’m reading - 10X is Easier Than 2X - Dan Sullivan & Dr. Benjamin Hardy One of the best things about sharing my 100 days journey and my goals 👉 Instant, real accountability. And because I do what I say I’m gonna do, here I am and here I will be. #LetsGo #ThePackagingPeople ————————————————————— P.P.S. Hit 🔔 and join me 4 my first 100 days 👈 Follow me Chris Hardwick 📦 🧠 for more on #growthmindset, #sales, #leadership, #packaging, and #fatherhood.

The level of customer services provided by your team can ruin or boost your brand. How much have you invested in helping your team understand why they should provide excellent customer service at all times? #customerservice #ConflictResolution #Leadership #WorkplaceCulture #CommunicationSkills #Mediation #TeamBuilding #EmotionalIntelligence #ProblemSolving #Collaboration #WorkplaceWellness #Negotiation #LeadershipDevelopment #ChangeManagement #PositiveWorkplace #EffectiveCommunication

“You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers' Desired Outcomes and get all of those things.” — Lincoln Murphy Unlock the full potential of your customer success efforts with our battle-tested strategies. Our framework, built on Retention, Operation, and Engagement, ensures every initiative aligns with your customer’s desired outcomes. Ready to take your customer success to the next level? Find out how we can help: https://heyor.ca/U2MbrZ #CustomerSuccess #CustomerRetention #CustomerEngagement #Leadership

We're proud to share that our Principal Officer - Kevin Aron has been featured in Leadership Magazine. The article "A Customer-Centric Leader" profiles his visionary approach to healthcare and how it's shaping the future of Medshield. Read the full article and get inspired by his insights on leadership and customer care. #Leadership #HealthcareInnovation #MedshieldSA #CustomerFirst #partnerforlife

Empower Your Members for Success! This episode with Barry Phillips is packed with actionable insights on how chambers can boost member success through affordable training and resources. Highlights: -Leadership, finance, and HR training on a budget -Building a strong online presence for local businesses -Why company culture is key to boosting customer satisfaction -Exclusive resources to level up your chamber's offerings This is the content your members need to thrive! 🎧 Tune in here: https://lnkd.in/gxEemrP2

“You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers' Desired Outcomes and get all of those things.” — Lincoln Murphy Unlock the full potential of your customer success efforts with our battle-tested strategies. Our framework, built on Retention, Operation, and Engagement, ensures every initiative aligns with your customer’s desired outcomes. Ready to take your customer success to the next level? Find out how we can help: https://heyor.ca/U2MbrZ #CustomerSuccess #CustomerRetention #CustomerEngagement #Leadership

A Culture of Recognition Drives Results Want to see a big change in performance? Start with a culture of recognition. When team members know their efforts are seen and appreciated, they’re more likely to go the extra mile. Spinify makes that recognition fun, engaging, and instant. Let’s celebrate more wins together 🥳 #Sales #SalesLeadership #SalesMotivation

I love this quote by Colin Powell. When reading this ask yourself if your Service Manager is a good leader? Are your techs coming to your Service Manager with their concerns or problems? How about your Service Advisors are they coming to your Service Manager with ideas to improve a process in your customer journey? If this is not happening in your store we would love to help your Service Manager reach their full potential and become a great leader. #service #automotive #training #dealership #processimprovement

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking