Kindred for Business’ Post

We increasingly live in an experience economy, where products are increasingly commoditized and everybody uses technology. How will your brand stand out? How fast can you evolve your business structure to deliver customers a more compelling experience? How successful are you at turning customers into brand evangelists (fans)? As consumer spending shifts from things to experiences, these are important questions to consider. Furthermore, it pays to consider the customer experience question beyond your category. Today, customers are much more inclined to compare their experience with U2, the Dallas Cowboys, Starbucks, Uber and Amazon to the experience YOU deliver. Every customer touch point is a moment of truth where you can add value and advance a relationship. It's worth considering how. https://lnkd.in/gPmxZhKp #customerexperience #customerservice #experienceeconomy

The travel industry is somewhat antiquated, so I would say that it lends itself quite well to constantly challenging us to be innovative and strategic, developing new technologies and techniques, and figuring out how best to leverage newly introduced platforms into our daily workflows and systems. The overall vibe of the community, both on the advisor and supplier sides, is absolutely "community over competition," and I think that stems from just how antiquated everything is or was and how we had to come together to make any type of movement over the past 5–10 years. I think that COVID was a force for good in a way that a lot of smart and motivated people started working "underground" on a lot of projects during that time that are kind of popping their heads up now here and there, and some have been developing nicely over the past few years. I would say that the industry is a completely different one than the one I entered 10 years ago, and that it will be changing even more rapidly than that over the next 2, 5, and so on and so forth. I think that Tern is going to be the biggest and best disruptor that we have seen in a long time, and hopefully once they build an actual booking tool into their system that functions like ADX, we can get rid of the green screen. I have other big plans to move the industry forward, but I think the best part is that everyone is starting to think bigger now and not be complacent, which is never healthy for any industry or business.🌟 I am thrilled to share my latest thoughts on [topic]. As a leader in the industry, I'm dedicated to staying informed and driving meaningful conversations. Your insights are welcome! Let's inspire and learn from each other. #ThoughtLeadership #IndustryInsights

In the past, our customers say they have faced challenges – feeling too small, unheard, or even unwanted in a crowded market. But at 29studios, we're rewriting the script. Our mission? To make YOU feel valued, important, and truly listened to. Katelin O'Neil Dunleavy, CMO at 29studios, shares insights on how we're transforming client experiences. From strategic partnerships to personalised strategies, we're here to amplify your brand and ensure your voice shines. Let's redefine what it means to be heard and valued. Visit our website to find out more https://bit.ly/440UEbQ #CustomerFirst #ValueEveryVoice #EmpowerYourBrand #ListenAndThrive #29studiosDifference #BusinessPartnership #CustomerCentricity

I think we all like "free", but does free represent value when building a #CustomerExperience strategy? In my Tuesday #CX Thoughts, I discuss how free can be used against you.

What business are you in and how do you use time? 🕰️ Are you in the service business where you’re saving time, or are you using time differently? In today’s Serious Shift I take a walk down memory lane and visited an old Blockbuster video store. It got me thinking about what Blockbuster could have done in terms of client experience... ⬇️ You need to think about the experience you can stage for your clients, where you clients can spend more time experiencing you. These are things you should be thinking about. If you need help with staging time well spent, and creating a memorable experience for your clients, reach out to me, ⬇️ I would be delighted to help you with this. #clientexperience #cx #financialadvisor #businesscoach #businessadvice

Such a great session yesterday at SXSW Sydney with our co-founder Lucy Lui, alongside Adam Schwab, co-founder Luxury Escapes and Ed Cowan, Investment Team TDM Growth Partners discussing solving tricky problems as you scale a business. A few takeaways: 💡Most businesses are global from day one. Consider this in all decisions you make as build and scale 💡 UX is a high bar even for B2B. Airwallex thinks of it from who’s actually using the product. “Products are built for people”. 💡 Product-market fit is obviously essential but then think of “experience-market fit”. Do your customers love your product and keep coming back.

🧳Stuck with a bag of loyalty points and no idea what to do with them? Join the club... 🌍Globally, there are hundreds of billions of dollars locked in unused loyalty points. Many of us struggle to accumulate enough points in a single program to make redemption worthwhile. Meanwhile, others have so many points that they’re overwhelmed and unsure where to start. This not only frustrates us as consumers🙇♂️ but also impacts businesses by inflating liabilities and disengaging users. 🤝At Cosmopoints, we believe that successful loyalty programs thrive on strong partnerships. However, finding, forming, and launching these partnerships can be a complex challenge. We're here to make this process easy, efficient, and scalable. 👀Check us out at Cosmopoints to learn more! #loyaltypartnerships #loyaltypoints #loyaltyprograms

Dream vacation on points? REWORDS makes it possible! We help brands design loyalty programs with epic experiential rewards like unforgettable trips or luxurious staycations. Turn points into memories - see how REWORDS crafts loyalty programs that truly engage customers! #RewOrdsInnovation #ChannelLoyalty #ExperientialLoyalty

We are proud to announce the successful completion of our project with Elton Mobility, where we not only achieved but exceeded the KPIs set for us. 🚀 Case Study Highlight: How We Powered Elton Mobility's Growth We're thrilled to share our recent collaboration with Elton Mobility, a visionary start-up revolutionizing the EV charging experience across the Nordic region and Europe. 🔍 Challenge & Approach Elton needed to increase app downloads and gear up for nordic expansion. Our solution? Embedding a Layer consultant directly with the Elton team to ensure thorough collaboration and scale our involvement as needed. This inside-out approach not only increased Elton's marketing efficacy but made us a natural extension of their team. 📈 Impactful Results 97% increase in link clicks 85% reduction in CPC, enhancing advertising efficiency 147% rise in app downloads 79% decrease in cost per download and continued revenue growth 🤝 Hybrid Model From sharpening Elton's initial market approach to being a part of establishing its brand identity post-independence, our comprehensive strategies have laid a robust foundation for Elton's ongoing growth and market penetration. Our hybrid collaboration model was key in providing Elton with the agility to adapt and scale efficiently, ensuring a smooth transition for their internal team. 🔎 Read the Full Case Study For a deeper dive into our work with Elton Mobility, read the full case study. You will find the link in the comments. To discover more about our approach and how we can assist your company's growth, reach out to Erik Holand. #CaseStudy #DigitalMarketing #BrandGrowth #EltonMobility #Innovation #StartUpGrowth #UserAcquisition #GrowthHacking

🔥 Elevate Your Lifestyle with Kingjoy's Cutting-Edge Technology! Prepare for a life upgrade like never before. Our new product isn't just changing how you live; it's enhancing it. Immerse yourself in unparalleled technological delight and embrace the future today! #TechTransformsLife #KingjoyTrendsetter #LifeUpgrade