King's Daughters Medical Center’s Post

Lauren Griffith worked in mental health for over 20 years and was ready for a change. With a bachelor’s degree in social work and a master’s degree in education and mental health counseling, she wanted to stay in a hospital setting but in a different role. She found exactly what she was looking for when she became a family liaison in the UK King’s Daughters Emergency Department nearly three years ago. Lauren is an advocate for the patient – checking on them, addressing any complaints or concerns, talking to providers and nurses for any updates, and seeing if they need anything to make their experience better. She still uses her counseling skills to help deescalate situations and communicate with patients and families to find out what’s really going on. “Many times, they just want to be heard and have someone who will take the time to sit and listen to them and help them to understand what is going on,” Lauren said. “My favorite part is when the patients are happy and watching their anxiety go down. Showing compassion and empathy goes a long way. King’s Daughters really cares about their team members and patients. The collaborative effort in the ED makes it a great environment to work in. Seeing the difference we make for our patients makes it all worthwhile.” Our Emergency Department is growing, with our new building expected to open in 2025. To join our team of amazing people like Lauren, visit https://lnkd.in/g3QtwgV5.

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