Kore.ai’s Post

What's on your #CX roadmap for 2024? Whether it's callback, outbound, or conversational AI, INI can help you prioritize and realize all of your contact center needs.

Last week, I enjoyed speaking at 𝗖𝗫 𝗦𝘂𝗺𝗺𝗶𝘁 hosted by BOUSSIAS . My talk was titled "𝗧𝘂𝗿𝗻 𝘆𝗼𝘂𝗿 𝗳𝗿𝗼𝗻𝘁-𝗹𝗶𝗻𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗶𝗻𝘁𝗼 𝗦𝘂𝗽𝗲𝗿 𝗔𝗴𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜." I shared insight and hands-on examples of how Generative AI can be implemented in a way that not only removes friction for customer service agents but gives them superpowers. Key takeaways: 🎯 Happy Agents Create Happy Customers 🎯 Make AI part of the workflow 🎯 Remove low-value conversations 🎯 Measuring the value of AI You can watch the recording here: https://lnkd.in/gTVKkiwV #cx #agentexpererience #ai #chatbots #cxsummit

Lessons from 21 years in #conversationalAI with Chris Ezekiel Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success. #llms #generativeai #enterpriseai #automation #cx

This webinar with CX master Stephen Pappas will unravel how conversational AI is transforming business-customer interactions and contact centers globally. Sign up to learn how conversational AI serves as a powerful catalyst propelling a CX revolution like never before! https://bit.ly/47JsEMp Sponsor: Forethought #CX #CustomerExperience #ConversationalAI #ContactCenter

Explain this to me please: “69% of agents witness improved engagement when AI chatbots assist with inquiries” What happened to to other 31%, that’s the question I want answered! lol Ai stats are starting to get a silly as some of the Ai chatbot demos I see. :) #myaichatbotisawesome.ai #callcentergeek #ai #cx #contactcenter

A pragmatic and practical approach to conversational AI - Chris Ezekiel and Kane Simms discuss what's possible and probable as AI gets more prevalent. Take a listen...

🤯 Did you know AI can personalize customer chats & answer questions like a pro? 🤯 Conversational AI & #GenerativeAI are a match made in #CX heaven. 💯 See how they can boost your business: https://ow.ly/zo8V30szby1 #CX #GenAI #GameChangingCX

Exciting read! If your curious about the potential of Coversational AI for your organization, this guide is a must read.

Imagine solving FAQs and transactional queries with ease, all in one go. No more lengthy back-and-forths or confusing interactions. Black Box, in partnership with Cognigy, delivers exceptional support that truly makes a difference. Join the CX innovation revolution and experience the power of AI, which can truly transform your customer service. Don’t stay loose on the CX innovation! Discover how Black Box’s cutting-edge AI agents combine the reliability and control of the market-leading Enterprise Conversational AI platform with the flexibility and power of Large Language Models (LLM). https://bit.ly/41VT5MT #CXInnovation #CustomerService #AIAssistance #EnterpriseAI #Cognigy #CX #CustomerExperience #Cognigy #BlackBox

In a recent Digital Journal article, Cyara’s Chief Product Officer, Max Lipovetsky shared his valuable insights on the potential shift from conversational AI to generative AI. He also delves into how organizations are now prioritizing providing exceptional customer experiences over technology migrations. Read the full article here: https://hubs.li/Q02f_CCY0 #AI #CX #ConversationalAI #GenerativeAI #CustomerExperience #BusinessInsights