CX can refer to many things—customer service, customer support, customer experience, and so on—but they all come down to helping customers. It’s one of the most important priorities for every business who wants to stand the test of time. #GenAI has the power to radically transform the way humans interact with each other and with businesses—and one of the first places many people will experience that impact is in CX. Many companies are asking themselves how, when, and where to leverage AI in their CX orgs. They have questions like: Should we build our own AI in-house, use a help desk add-on, or go with a dedicated solution? Which training data should you use? What should your expectations be, and what lessons can you take from other companies who’ve already made the move? Today, we can share that our AI in CX Benchmark Report answers those questions and much more! We've asked leaders in CX what success they're finding in their CX orgs, when they plan to adopt AI if they haven't already, and what impact AI has on key metrics like cost per resolution, CSAT, and deflection rates. Download the report to see how you stack against the competition ⤵ https://lnkd.in/eAv-zBMs
Forethought
Software Development
San Francisco, California 15,060 followers
Enabling exceptional business outcomes through AI, starting with the customer experience.
About us
Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.
- Website
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http://www.forethought.ai
External link for Forethought
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, NLP, Customer Support, Customer Success, Help Desk Management, NLU, Machine Learning, Customer Experience, Natural Language Understanding, Natural Language Processing, Artificial Intelligence, Automation, Customer Operations, Help Desk Integration, and Customer Service
Locations
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Primary
345 California St
Suite 600 and 700
San Francisco, California 94104, US
Employees at Forethought
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Dr. Manu Kumar 👋🏽
Chief Firestarter @ K9Ventures • Co-founder @ Carta • Co-founder & CEO @ HiHello • Investor in Lyft, Twilio, Auth0, Carta, LucidChart, Everlaw, &…
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David Ginsburg
Customer Success Executive
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Lindsay Fifield
Director of Customer Success at Forethought
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Ashvin Bachireddy
Updates
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🌟 Dive deep into the cutting-edge trends of AI in Customer Experience! 🌐 Join us as we go through the findings of our 2024 AI in CX Benchmark Report during our upcoming webinar! We'll cover the impact AI has on CX metrics and customer satisfaction. This session is a must attend for CX professionals! Register today to reserve your place:
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We loved working with @Thumbtack to come up with a better system to understand which #customersupport tickets to invest their time in, vs. which could be automated. The underlying driving metric? Likelihood-to-Continue. The team wanted to know if someone was likely to continue using the marketplace, and use that information to determine how to route the support request. Read the case study:
Thumbtack Improves Support Operations With Forethought | Forethought
https://forethought.ai
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🚀 Excited about the future of AI in Customer Experience? Join us for an exclusive webinar where we dive into the latest insights from the 2024 AI in CX Benchmark Report! 📊 Learn from industry experts and discover key trends shaping customer interactions. Don’t miss out—secure your spot now: https://buff.ly/3SjbZtF #AI #CustomerExperience #Webinar
WEBINAR - Insights from the 2024 AI in CX Benchmark Report
go.forethought.ai
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Enterprises worldwide are looking to conversational #AI to improve both operational efficiency AND increase customer satisfaction. ☑️ Read on to unpack benefits and uses cases: https://buff.ly/3LvVk2a #ConversationalAI #MachineLearning #ML #NaturalLanguageProcessing #NLP #Integrations #Forethought #genAI #CX
Conversational AI for Enterprise | Forethought
https://forethought.ai
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How do you decide on building vs. buying #AI for your #CX organization? First, make sure you read our latest blog: https://buff.ly/3WhwDeG Be sure to evaluate these 7 consideration factors: ⌚ Time & Cost Efficiency 🧠 Access to Expertise 📈 Scalability ⭐ Performance & Reliability 🧩 Integration & Support 🔒 Regulatory Compliance & Security 🔍 Focus on Core Competencies
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Our 2024 #AI in #CX Benchmark Report allows us to answer some crucial industry questions with confidence. Read the data that backs up our below answers: https://buff.ly/4bEHLZ6 ✅ Should I adopt AI? Yes. ❌ Should I build it myself? No. ❌ Should I leverage my help desk add-on? No. ✅ Should I go with a dedicated solution? Yes. ❌ Should I go with a generic solution built on public data? No.
2024 AI in CX Benchmark Report | Forethought
https://forethought.ai
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Shining a spotlight on our customer, Abra. With a 40.7% deflection rate, they were able to achieve a 6.3x lift in ROI. Learn more about how we were able to help in this case study:
Abra Reaches 40% Self-Serve Rate with Forethought
https://forethought.ai
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Q: Why is completion rate a metric you should be measuring? A: ⬇️ Hint - It captures both customer service AND experience.
Completion Rate: An Essential Customer Metric | Forethought
https://forethought.ai
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83% of customers agree they feel more loyal to brands that respond to, and resolve, their complaints. And 12% of Americans rate their #1 service frustration as "lack of speed". Customer service speed plays a HUGE role in how consumers think about your brand - #AI can help you get faster. 🏁
AI Emotion Analysis for Customer Satisfaction | Forethought
https://forethought.ai