KPI Hospitality’s Post

Filling the gaps with the right talent 👍 The hospitality industry faces a persistent challenge: the highest employee turnover and burnout rates across all sectors. Insights from Convene's 2023 Salary Survey highlighted understaffing as a critical issue for event venues. Despite improvements in responsiveness, nearly 50% of event planners still cite staffing levels, experience, and responsiveness as major areas of dissatisfaction with hotels and event venues. But there's good news on the horizon 🤗 . Meet Boston, the city's destination marketing organisation is taking proactive steps to address these issues. Last fall, they launched a workforce development initiative targeting labour shortages in hotels. This initiative aims to solve two major problems: the shortage of qualified professionals in hospitality and the lack of diversity in managerial and senior leadership roles. Read the full article by PCMA Convene to find out more 👉 https://lnkd.in/dWReGFta #EventProfs #PCMA #EventsIndustry #PCMAConvene

Filling the gaps with the right talent 👍 The hospitality industry faces a persistent challenge: the highest employee turnover and burnout rates across all sectors. Insights from Convene's 2023 Salary Survey highlighted understaffing as a critical issue for event venues. Despite improvements in responsiveness, nearly 50% of event planners still cite staffing levels, experience, and responsiveness as major areas of dissatisfaction with hotels and event venues. But there's good news on the horizon 🤗 . Meet Boston, the city's destination marketing organisation is taking proactive steps to address these issues. Last fall, they launched a workforce development initiative targeting labour shortages in hotels. This initiative aims to solve two major problems: the shortage of qualified professionals in hospitality and the lack of diversity in managerial and senior leadership roles. Read the full article by PCMA Convene to find out more 👉 https://lnkd.in/dWReGFta #EventProfs #PCMA #EventsIndustry #PCMAConvene

🌐 #WednesdayWorkforceWisdom This Wednesday, we will unravel the complexities of hospitality recruitment challenges, explore strategies, and global trends that promise to shape the industry's workforce landscape. In our quest for invaluable insights to empower the workforce in the ever-evolving hospitality sector, we've chosen this illuminating article from Hospitality News Middle East featuring Shangri-La's MEIA VP of HR, Hein Dames. He delves into the challenges facing hospitality recruitment, emphasizing the crucial role of HR in creating a seamless guest experience. The article explores ongoing industry dilemmas and the evolving landscape post-pandemic. 🌍 𝐆𝐥𝐨𝐛𝐚𝐥 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Examining responses to recruitment challenges across regions, the article highlights the importance of competitive wages, career development, and work-life balance. Specific challenges in the KSA market are discussed, emphasizing the need for flexible career paths and supportive communities. 🏰 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫 𝐁𝐫𝐚𝐧𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐭𝐨𝐫𝐲𝐭𝐞𝐥𝐥𝐢𝐧𝐠: Drawing on a recent LinkedIn report, the article underscores the impact of employer branding. It details how hotels worldwide are shifting towards showcasing company cultures and values through compelling narratives, prioritizing brand alignment with candidates' values. 🔓 𝐔𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐢𝐧 𝐚 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞-𝐋𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭: In navigating today's candidate-led market, the key lies in understanding and aligning with modern professional motivations. The article advocates for offering holistic career paths centered on growth, balance, and purpose, emphasizing the need for a clear strategy that adapts to global trends and considers regional specifics. As we conclude this journey into the intricate world of hospitality workforce wisdom, let's carry forth the torch of insights gained. Remember, in adapting to global shifts, understanding regional dynamics, and fostering community-first environments, we cultivate an industry where talent thrives. #WorkforceWisdom #HospitalityInsights #StaffingAndRecruiting #TalentAcquisition

🏨✨ **Attention Hotel Owners and Managers: Elevate Your Operations with PEOPLEASE!** ✨🏨 Are you in the hospitality industry, striving to provide exceptional guest experiences while managing complex HR tasks? Partnering with PEOPLEASE can help you streamline operations, enhance compliance, and focus on delivering top-notch service. Here’s why your hotel should consider partnering with PEOPLEASE: 1. **Streamlined HR Management:** Let PEOPLEASE handle payroll, benefits administration, and compliance, freeing up your time to focus on creating memorable guest experiences. 2. **Comprehensive Benefits Packages:** Attract and retain top talent with competitive benefits, including health insurance, retirement plans, and wellness programs, making your hotel an attractive place to work. 3. **Regulatory Compliance and Risk Management:** Stay compliant with labor laws and industry regulations. PEOPLEASE ensures your operations meet all legal requirements, reducing risks and protecting your business. 4. **Efficient Recruitment and Retention:** Overcome staffing challenges with streamlined recruitment processes and effective employee retention strategies, ensuring your team is always ready to deliver exceptional service. 5. **Cost Efficiency:** Leverage the collective buying power of PEOPLEASE to reduce costs on benefits, insurance, and HR technology, allowing you to invest more in guest amenities and hotel improvements. 6. **Focus on Core Activities:** With HR burdens lifted, you can dedicate more time and resources to enhancing guest satisfaction, improving services, and expanding your offerings. 7. **Enhanced Employee Engagement:** Foster a positive work environment with comprehensive HR solutions, engagement strategies, and development opportunities, keeping your staff motivated and committed. 8. **Flexibility and Scalability:** As your hotel grows, PEOPLEASE offers scalable HR solutions that adapt to your changing needs, from seasonal hiring to expanding your brand. Partnering with PEOPLEASE for your HR needs is a strategic move that can drive significant business growth and efficiency. Ready to transform your hotel operations and elevate your guest experience? Connect with me today and discover how our tailored HR solutions can benefit your hotel. Let’s build a brighter future together! 🌟🏨 #HotelManagement #HospitalitySuccess #HRPartner #PEO #BusinessGrowth #Peoplease --- Engage with us! Share your thoughts, experiences, and questions in the comments below. Let’s discuss how PEOPLEASE can make a difference for your hotel. 👇💬 nschkrioba@peoplease.com 941-224-8981

Unlocking Hotel Staff Recruitment Post-Pandemic: Key Insights for Directors 🏨 The hospitality landscape has seen a seismic shift in the post-pandemic world, especially when it comes to staffing. As hotel directors, staying ahead of these changes is paramount. In a world where returning to work is a delicate balance, understanding the demographic shifts in the industry is vital. Discover how to rehire skilled staff thoughtfully and incentivize them beyond wages. Flexibility, security, and work-life balance are the new currencies in recruitment. Training your recruiters and decision-makers in lawful recruitment can make all the difference in finding the right talent. Finally, embrace a culture of development that empowers your staff personally and professionally. In a world where values and purpose matter, discover how your hotel can contribute to your employees' growth and happiness. #HospitalityLeadership #RecruitmentStrategies

Staffing, burnout, and turnover... Our CEO, Steven Moore weighs in 💬 “There has been a departure of managers from our industry over the past few years, and many newly appointed managers are newcomers to the hospitality industry. We are witnessing a 25%-35% increase in turnover among managers compared to the rates observed in 2019.” ⚙️ Hoteliers must shift their approach to retaining both experienced and new staff as turnover within the first 30 days of employment has increased drastically in those years as well. Here's what can be done 👉 https://hubs.li/Q02lm1Sd0 #Hospitality #LaborChallenges #HotelStaffing #Actabl

Appg Inquiry Into Hospitality Recruitment And Retention Launched MPs have launched an inquiry into the issue of staff recruitment and retention in the hospitality industry. The inquiry into ‘recruitment and retention of staff in hospitality’ will be led by an influential group of parliamentarians and explore the reasons behind high vacancy rates, ask what more the sector can do and make a series of recommendations to government. The APPG is seeking answers to the following questions: - Workers in hospitality roles often leave within a few months and many within the first year. Does the industry have a retention problem? And, if so, why? - The industry has more than 100,000 vacancies and shortages have remained a persistent issue for businesses for several years. What are the barriers businesses are facing when it comes to recruitment and finding the staff they need? - 1 in 5 UK adults consider hospitality an appealing industry to work in – what can the sector and government do to change the perceptions of a sector that offers rewarding careers and rapid progression, to make the sector more appealing? - Historically, hospitality has been able to fill vacancies with workers from overseas: as a sector how is the industry balancing the Government’s emphasis on encouraging business to utilise UK-born workers with the need to deliver a high-quality experience for customers and guests? - The sector has introduced numerous initiatives to support the mental health and wellbeing of its staff, such as the Wellbeing Promise (https://buff.ly/3UjJLyT) and Hoteliers’ Charter (https://buff.ly/3Uk3QFs). How successful have these industry initiatives and action taken by businesses been, and what can be done? - As a sector, many hospitality businesses utilise zero-hour contracts, what impact do you think this has on the recruitment and retention of staff? Simon Jupp MP (East Devon), Chair of the Hospitality and Tourism APPG, said: “Staffing challenges in hospitality and tourism has continually been raised by businesses as a persistent problem that negatively impacts trading. “Given how important the people who work in hospitality and tourism are to the experiences they help deliver, it’s important that the APPG takes the time to investigate this issue. “I’m pleased to launch this inquiry today and I want businesses and representatives of the sector at its heart, to enable the members of the APPG to understand the issues and make appropriate recommendations to government on where it can support. “This is a broad inquiry and I hope to hear from as many people involved in hospitality and tourism as possible.” The deadline…

The hospitality industry, once a beacon of warmth and hospitality, is now a battleground. The COVID-19 pandemic devastated hotel workforces, with up to 75% of employees laid off, leaving many establishments scrambling to rebuild their teams. Amid this crisis, a new challenge has emerged: recruiting and onboarding software for the hospitality industry. Innovation in this space is crucial, as hotels must adapt to the new realities of the post-pandemic world. The stakes are high, as hotels strive to attract and retain top talent amidst rising costs and intensified competition. The success of these software solutions can be pivotal in shaping the future of the hospitality industry. #Hospitality #Recruitment #Tech

Recruitment and retention in the hospitality industry. Why is it so bloody hard? A cross-party group of MPs has launched an enquiry to find out. They want to hear thoughts from hospitality and tourism bods on a few issues, including: 🤔 Retention: lots of staff leave within a few months and even more within the first year of a new role. Why? 🤔 Recruitment: With more than 100k vacancies, what are the main barriers that hospitality businesses face when it comes to recruitment and finding the staff they need? 🤔 Perception of the sector: what can the sector and government do to change the perception of the industry to make it more appealing? They also want to hear thoughts from the industry on staff wellbeing, zero-hours contracts and domestic recruitment. I'll be submitting my evidence based on the work I've done in the hospitality sector and what my hospitality clients are telling me. If you're in the industry and would like to share your thoughts/rants, drop me a DM. There is a LOT to say! #hospitality #hospitalityrecruitment #hospitalityretention #hospitalityindustry

Inquiry to explore UK hospitality staffing issue. Recently, a cross-party group of UK members of Parliament has launched an inquiry to address staff shortages in the hospitality industry. The inquiry will explore the reasons behind the high vacancy rates in the sector, which has seen over 100,000 unfilled positions in recent years. It will also assess strategies for making the hospitality industry more appealing to potential employees, both from within the UK and abroad. Given its historical reliance on overseas workers, the inquiry will also address how the sector can balance the utilisation of UK employees while delivering a high-quality customer experience. They will also evaluate the effectiveness of mental health initiatives for industry workers and analyse the impact of zero-hour contracts on staff retention within the sector. Read more at https://lnkd.in/g8HzqJr6