Laura Jeannette and Co.’s Post

💰The fortune is in the follow-up. We’ve all heard this saying before, but so often we meet clients who don’t think this applies to the MedSpa world. We’re here to tell you it does. Follow-up is absolutely crucial for a MedSpa owner. That means giving the customer a call the day after their treatment to check in and see how they’re doing. Just like the doctor calls after you have a procedure, you should be checking in on your customers for follow-up. Not only is it just good business to follow up, but oftentimes the customer has a question or wants to run something by the nurse. How many times have you been to a doctor’s office or had a treatment done and realized afterward that you have a question? It happens all the time, and most times, people just carry on with their day. Maybe they’ll ask a friend or Google the answer, but most often, people don’t reach out, and their question goes unanswered. Unless, of course, you call to follow up. Give them the chance to ask the question or share their concerns. Alleviate their concerns and demonstrate the high-quality customer experience you are known for. 💥The fortune IS in the follow-up for MedSpa owners. It’s your opportunity to build loyalty and keep them coming back because they know they are in good hands. We help MedSpas craft an unforgettable service for their customers. Send us a message to start building customer loyalty. #womeninbusiness #medspa #customerexperience

Horrible customer service experience by MediBuddy .On call they say we need to mark an email to get our issue resolved and when you email... no matter what's the content of your email, they will send the same answer without any change in words. No sympathy or empathy. I bought 3 yrs subscription of Gold membership from MediBuddy last yr July 9th and they deactivated my account one fine day without notice, stating there is a breach in policy mentioning I used the subscription for more than 6 people. Why can't you start charging for 7th patient onwards as your services are for ppl in stress and we might not keep a track of number of ppl in our membership but your system have a record. Satish Kannan Please get your CI team to work for more benefits instead of cheating your own customers. As I was told by your employees that you guys have deactivated many accounts without notice as they have not followed your so called policy. #patheticcustomerservice #MediBuddy #cheaters

🚀 Key Metrics Driving Call Center Excellence at Escale 🚀 For any call center, especially in healthcare, tracking the right metrics is essential. At Escale, we measure what matters most: 📈 Average Handle Time (AHT): Ensuring efficiency by tracking call duration. 🎯 First Call Resolution (FCR): Resolving issues on the first call means happier patients. 🌟 Customer Satisfaction Score (CSAT): Patient feedback directly shapes our service quality. By focusing on these, we consistently deliver outstanding support to doctors, chiropractors, and healthcare providers. 🏥 #EscaleSupport #CallCenterEfficiency #PatientCare #HealthcareOutsourcing

Something was sucking the blood out of a $15m healthcare company.... We took a look at the books...but what would they show you? They showed us a LOT! One secret they revealed was the need for a time study. The results? There were 2 pieces of software that were wreaking havoc on the practioner's ability to interact with their clients. They had to cut their client visits short so they could get into the software and 'do all the things'. The customers felt shortchanged by the short interactions, appointment starts running late, and the practitioners 'not being all there'. In less than a month, the new process was tossed out and a new process, with currently used software, was implemented. Results? - Increased customer satisfaction - Increased profit - Decreased software expense - Uptick in new client referrals How would you like that kind of turn around in less than 6 weeks? 😘

Enhancing Customer Service through Operational Excellence Operational Excellence = Exceptional Patient Care! 🌈 Elevate your customer service by refining operational practices. From optimizing appointment schedules to ensuring a seamless patient journey, see how operational improvements directly impact patient satisfaction and loyalty. Tips and strategies inside for a service revolution. #CustomerService #OperationalExcellence #DentalCare

Transform your med spa business into a client haven! 🌿 Explore the art of client retention with these must-know tips. From exceptional customer service to personalized experiences, dive into strategies that go beyond the surface. 💖 Quality products, loyalty rewards, and social media mastery await. Ready to elevate your med spa game? Check out the post now! 💆♀️✨ #MedicalSpaMarketing #MedSpaGrowth #MedspaBusiness #MedicalSpa #medicalbusiness

Recently got back from a month long business trip to the US. 🇺🇸 Being into Customer Success role in US Healthcare, I feel onsite visits are invaluable as they build stronger relationships, foster trust, understand the value proposition that your product brings in a real life scenario and provide a deeper understanding of customer needs. By engaging directly with healthcare professionals in their environment, we can better tailor our solutions, ensure smoother implementations, and ultimately enhance patient care. In-person interactions create a collaborative atmosphere that emails and calls simply can't match. Truly, there's no substitute for the personal touch in Customer Success. #CustomerSuccess #Healthcare #OnsiteVisits #RelationshipBuilding #GrowingBusiness Ps. It’s difficult if you are a vegetarian and travelling to countryside in the US. Any tips will be appreciated! 😀

📅 Say Goodbye to Scheduling Hassles! Revolutionize your client appointments with our booking systems! Perfect for mechanics, hairdressers, doctors, and financial advisors, our solution offers seamless scheduling, reminders, and client management. Elevate your customer experience with smart, efficient bookings today! Don't let manual scheduling slow you down. Embrace the future of appointments now! #AIBookingSystem #EffortlessScheduling #ServiceProfessionals #SmartBusiness #TechInnovation

Why your clinic is not fully booked. ❌ Your prices are devaluing your service quality because you set your fees by looking around at what other clinics in your area charge and pitch yours somewhere in the middle, even though your patient care, team expertise and customer happiness is WAY higher than the average  ❌ You don’t enjoy or understand marketing so your clinic is not getting in front of people in your community often enough and they have forgotten you’re there  ❌ You don’t want to seem ‘pushy’ so you are not offering available time slots regularly so people aren’t being prompted to book  ❌You are very busy with your own clinic and not prioritising time for working ON the business so you are missing opportunities to add additional revenue  Which one do you most relate most to? #osteobiz #clinicdevelopment #multidisciplinary #osteopath #businessmentor