Lauren Greener’s Post

Ever felt overwhelmed😬 by the complexities of customer education? You're not alone. Many businesses face challenges like low engagement, poor retention of training material, confusing navigation on training platforms, and lack of customization. Additionally, there are often insufficient analytics to measure effectiveness, security concerns over sensitive data, and difficulties integrating new systems with existing tech setups. That's where a video training platform comes in🎥. ✔️User-Friendly Interface: Easy navigation for everyone. ✔️Customizable Content: Tailor training to resonate better with customers. ✔️Interactive Features: Keep learners engaged with quizzes and gamification. ✔️Insightful Analytics: Track progress and improve training effectiveness. ✔️Mobile Accessibility: Access training anytime, anywhere. ✔️Robust Security: Protect your data with advanced security measures. ✔️Seamless Integration: Fits easily into your existing tech setup. Want to know more? Check out our blog👇 https://hubs.ly/Q02KW8Mm0 🚀 Ready to see the difference? Start your free trial with uQualio today: https://hubs.ly/Q02KV-0k0 #Customer #OnlineLearning #OnlineTraining #Education

Iodine Software completely leveled up its customer education strategy with Gainsight, making learning faster, easier, and more accessible. 🎓✨ By integrating Gainsight's Customer Education (CE) platform, Iodine created a vibrant learning ecosystem with on-demand courses, interactive tools, and peer support—all built right into the product. Users now get the help they need when they need it, drastically reducing the learning curve. 📚💡 The results? 🎯 97% activation rate (14% above target) 🏅 91% course completion rate during onboarding 📈 83% customer satisfaction Check out the full story here: https://bit.ly/3Toa8Eu #CustomerSuccess #Healthcare #Innovation #CustomerEducation Read more here: https://bit.ly/3Toa8Eu

While #LearningAndDevelopment (L&D) and #CustomerEducation are two separate functions within an org, and two separate industries at large, they should still form a symbiotic relationship. L&D can leverage content, tools, and even people resources that Customer Education has. In past #SaaSCompanies, the Cust. Ed. content my team created was reused by HR for employee onboarding and cross-departmental training. We also acted as video editors occasionally. Customer Education can leverage insights about adult learners, like consumption rates and learning preferences, that are more easily tracked by L&D. For instance, Thinkific Learn released their "2024 Online Learning Trends" report where they found that 92% of people dedicate at least 1 hour per month to learning digitally (up from 2023) and that 62% of people say they're more interested in creators who make digital content for educational purposes vs. entertainment purposes (up from 57% in 2023). When building a case for more Cust. Ed. focus, L&D stats are a gold mine for indicating learning trends and interest from your audience, even if you've been told that your audience "doesn't like to learn". If you're in Cust. Ed., what insights from L&D have you found? And if you're in L&D, what resources have you gained from a partnership with Cust. Ed.?

Touchplan Academy is an educational resource that allows users to expand their knowledge of Touchplan. Users can take any of the five short courses available and receive a certification for each course that they can add to their LinkedIn profiles. #training #development #constructionsoftware #constructionplanning

𝗛𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝘁𝗵𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻—𝗶𝘁’𝘀 𝗮 𝗱𝗶𝗿𝗲𝗰𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀. Through education, you’re not just informing; you’re driving adoption, which is at the heart of customer success! Success for your customers means more than just a product—they need workshops, presentations, documentation, and more. But what happens if your team lacks these skills? Adoption can stagnate or, worse, fail altogether. 💡 Education isn’t confined to a classroom. It’s access to: • Documentation • Knowledge base articles • Webinars • Workshops 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝘆 𝗺𝘆 𝗗𝗮𝘁𝗮 𝗟𝗶𝘁𝗲𝗿𝗮𝗰𝘆 𝗧𝗿𝗮𝗶𝗻-𝘁𝗵𝗲-𝗧𝗿𝗮𝗶𝗻𝗲𝗿 𝗰𝗼𝘂𝗿𝘀𝗲 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗳𝗼𝗿 𝗮𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗲𝗱𝘂𝗰𝗮𝘁𝗼𝗿𝘀; 𝗶𝘁’𝘀 𝗳𝗼𝗿 𝗮𝗻𝘆𝗼𝗻𝗲 𝗮𝘁 𝘁𝗵𝗲 𝗶𝗻𝘁𝗲𝗿𝘀𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗱𝗮𝘁𝗮. Whether you’re communicating complex concepts to internal teams or external clients, this course equips you with the tools to simplify insights, lead dynamic discussions, engage diverse audiences, and deliver impactful presentations. Every single touchpoint where learning happens matters. 𝗕𝗲 𝘁𝗵𝗲 𝗲𝗱𝘂𝗰𝗮𝘁𝗼𝗿 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗱𝗶𝗱𝗻’𝘁 𝗸𝗻𝗼𝘄 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱𝗲𝗱. 🎓🚀 Fall cohort still has openings—see more at https://lnkd.in/ecfkd6ss #CustomerSuccess #Education #TrainTheTrainer #CustomerRetention #Adoption #CustomerExperience #Learning #Workshops

I was asked yesterday "What role has customer education played in the success of your SaaS product?" and that got me thinking.... Customer education has been pivotal in our SaaS product's success. By investing in comprehensive tutorials, webinars, and an easily accessible knowledge base, we've empowered our users to maximize the value they derive from our platform. This approach not only enhances user satisfaction but also fosters a sense of community among users, leading to lower churn rates and higher word-of-mouth referrals. Empowering users with knowledge means they can fully leverage our product's capabilities, driving both their success and ours. Expanding on the crucial role of customer education, our strategy includes creating diverse learning materials tailored to various learning styles, such as video tutorials for visual learners and detailed guides for those who prefer reading. We also host regular live Q&A sessions, giving users a platform to ask questions in real-time, fostering a deeper understanding of our product. Through these efforts, we've seen significant improvements in user engagement and retention, proving that well-informed customers are the most satisfied and loyal ones. #saas #customerservice #customersatisfaction #startup

It's back-to-school season, and you know what that means... onboarding! 🎒📚 Just like teachers welcome new students into their classrooms, we in customer success welcome new users into our products. And just like a great teacher sets their students up for success, we strive to create onboarding experiences that spark curiosity, build confidence, and empower users to achieve their goals. Of course, there are challenges. Some users are eager to dive in, while others might need a bit more guidance. But that's what makes it so rewarding! Seeing that "aha!" moment when a user truly "gets it" is like watching a student grasp a new concept for the first time. It's pure magic! ✨ So, to all my fellow customer education and onboarding enthusiasts out there: let's make this back-to-school season the best one yet! Let's create onboarding experiences that inspire, educate, and empower users to reach their full potential. 😊 #CustomerOnboarding #UserEducation #LearningExperience #EdTech #BackToSchool #PassionForLearning

⌛ This drains hours from CE professionals’ days. But customers love it. 💗 ✨ Personalization. It’s hard enough customizing one training for multiple user segments — let alone doing it at scale. Yet 81% of customers prefer companies that offer personalized experiences and 71% expect employees to remember their name, support calls, and more. How can CE leaders offer tailored training (without straining resources)?  ➡️ Start with these 5 proven tips: https://hubs.ly/Q02LKGp60 #customereducation #personalization #tips

A recent Forrester study commissioned by Adobe revealed that while customer education is crucial, many programs aren't meeting expectations. Fear not! We've got solutions to help you overcome common challenges: 🎯 Focus on Driving Behavior Change: Identify key behaviors that drive success and tailor your education content to encourage those behaviors. It's all about aligning learning objectives with business outcomes! 🎨 Personalize Content Based on Segment: Use AI tools to personalize learning experiences for different customer segments. Plus, ensure your LMS supports hyper-segmentation to deliver personalized content effectively. 📽️ Offer On-Demand Content: Blend ILT with on-demand resources like help videos and articles to meet the growing demand for self-serve learning. 📝 Give Customers a Way to Provide Feedback: Connect qualitative feedback with quantitative metrics to gain a deeper understanding of your program's effectiveness. Remember, customer education is a vital part of the overall customer experience strategy. Let's leverage learning science and overcome obstacles together! https://bit.ly/4d1zH6q #eLearning #CustomerJourney

 Unlock the "Why" Behind Your Product & Supercharge Product Adoption🚀 Confused users lead to low adoption rates—drive product adoption through direct education. Your academy goes beyond showing 'how' and also explains 'why' for every feature, ensuring a deeper understanding and increased engagement.💡📈 https://lnkd.in/gYVq8xpJ #productmanagement #engagement #education #productadoption #LMS #LearningManagementSoftware #OnlineLearningManagementSystem #PartnerTraining #LearningManagementPlatform #BestlmsSoftware #Bestlmsoftwareinindia