Behind every happy customer, there's a fantastic team! This positive feedback is a testament to our team's dedication. Thank you! #LeeContracting #EmployeeOwned #CustomerFeedback
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Our team speak with so many Customers each day and have formed great working relationships. But how well do you know the individuals at Clarity you speak with on a day to day basis? #gettoknowus #employeeappreciation #funfacts #customerservice #ourteam #customerrelationships #clarity
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Executive Virtual Assistant || Customer support Specialist || EHR Specialist || Administrative Assistant
From Hangry to Happy: How I Turned a Furious Customer into a Loyal Customer I remember it like it was yesterday. Mitchell called GoRide Company's support line, furious about a delayed ride booking. She had been waiting for hours and was at her wit's end, ready to unleash her inner "hangry" monster on me! But I wasn't having it! I listened attentively, empathizing with her frustration, and assured her I was there to save the day (and her sanity). I quickly investigated the issue and discovered a miscommunication with our dispatch team. Here's what I did to turn things around: - Listened actively and empathetically to understand Mitchell's concerns - Acknowledged her frustration and apologized for the inconvenience - Took ownership of the issue and offered a personalized solution - Rebooked her ride with a priority dispatch Mitchell was blown away by my proactive approach and genuine care. She thanked me profusely and even sent a hilarious email to my manager, praising my exceptional support and joking that I'd "saved her from certain doom (or at least a hangry meltdown)". From that day on, Mitchell became one of GoRide Company's most loyal customers, consistently recommending our ride-hailing services to friends and family. She even sent me a heartfelt thank-you note, which I proudly display on my desk as a reminder of the power of exceptional customer support. Takeaway: By actively listening, empathizing, and taking ownership of the issue, I was able to turn a furious customer into a loyal fan. Remember, customer support is about more than just resolving issues – it's about creating memorable experiences that build trust and loyalty. #CustomerSupport #CustomerExperience #CustomerLoyalty #RideHailing #GoRideCompany #CustomerService #CustomerSuccess #JobSeeker #CareerGrowth #HireMe #CustomerSupportRockstar
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Sometimes, going the extra mile is all it takes to make a big difference. Whether it's a small act of kindness or putting in that extra effort at work, every step beyond what's expected can lead to something extraordinary. Embrace the opportunity to give a little more, and you might be surprised at the impact it can have. Maybe it’s time to have a dedicated customer support team for your company. Not sure how to build a team? Don’t worry, we will take care of that! Reach out to us and let’s discuss how we can tailor fit a team for you! Try our services for FREE! We are offering 1 month totally-free trial! No upfront payment and no hidden charges! It’s totally risk-free! #GoTheExtraMile #MakeADifference #welovewhatwedo
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With 2024 in full swing, I’m already moving on some goals that I set for myself and my team. This year, those include enhancing our sales processes, optimizing efficiency, and continuing to foster a positive team environment. The customer experience is at the heart of what we do, and I’m committed to ensuring that my team has the support they need to meet our customers’ expectations. And my personal goal is to learn at least 5 new activities/subjects. #learntofly What goals are you setting? Comment below! #newyear #goalsetting
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🌱 In the realm of business, loyalty often goes unnoticed or underappreciated. Yet, it is in this very quality that we find the seeds of redemption and opportunity for growth 🚀. ➡️ Loyalty from employees breeds dedication and commitment. It is a testament to their belief in the company's mission and vision. ➡️ Loyalty from customers signifies trust - a faith that our products or services are reliable and beneficial. ➡️ Loyalty from partners reflects resilience, an unspoken agreement to weather storms together and celebrate wins as one. It's essential not just to recognise this loyalty but also to nurture it. 💪 How do we do that? ⚫ By fostering open communication 📣 ⚫ By acknowledging efforts & rewarding performance 🏆 ⚫ By providing consistent value through our products/services 💼 By doing so, we ensure a thriving ecosystem within our organisations where everyone feels valued, leading to better productivity, customer satisfaction, and overall growth. Remember: In loyalty lies the power of redemption - an opportunity to rise above challenges and thrive!💥 #Loyalty #Redemption #BusinessGrowth #EmployeeEngagement #CustomerSatisfaction
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Elevating Customer Support: A Lesson on National Hugging Day 🤗 Today, as we celebrate the warmth of hugs, delve into a crucial aspect that resonates deeply with #customersupport — listening. The key to success lies not just in providing solutions but in truly understanding and connecting with our customers. 🌐💬 👂 Listen to Your Customers: Customers are the heartbeat of any business, and their experiences are invaluable. Whether it's #feedback, concerns, or suggestions, actively listening to your customers fosters a deeper understanding of their needs. Today, on #HuggingDay, let's metaphorically wrap our arms around the insights our customers share. 🤝💡 🗣️ Empower Your Support Agents: Behind every great #CustomerExperience is a team of dedicated #SupportAgents. They are the frontline huggers, ready to deal with challenges and provide the support needed. By #activelylistening to your support agents, you create an environment where their insights are valued. Acknowledge their expertise, and you'll find a wealth of knowledge that can drive improvements in your products or services. 🌟👥 Besides, we have a great article on how to improve the support agents’ experience here https://lnkd.in/eU45MPEf 🤝 Fostering a Supportive Culture: Just as a hug conveys comfort and support, a workplace culture that values #opencommunication promotes #collaboration and #innovation. Encourage an atmosphere where team members feel heard and understood, both within your #CustomerSupportTeams and throughout the entire organization. A #SupportiveCulture not only boosts morale but also leads to enhanced problem-solving and #CustomerSatisfaction. 🌈🤲 📈 Results of Active Listening: When businesses truly listen to their customers and support teams, the benefits are remarkable. Improved #CustomerLoyalty, increased #EmployeeSatisfaction, and a positive brand reputation are just a few of the outcomes. Let's commit to actively listening, embracing feedback, and nurturing the relationships that drive success every day, not just occasionally. 🚀💖 #ListenToYourCustomers
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🌱 In the realm of business, loyalty often goes unnoticed or underappreciated. Yet, it is in this very quality that we find the seeds of redemption and opportunity for growth 🚀. ➡️ Loyalty from employees breeds dedication and commitment. It is a testament to their belief in the company's mission and vision. ➡️ Loyalty from customers signifies trust - a faith that our products or services are reliable and beneficial. ➡️ Loyalty from partners reflects resilience, an unspoken agreement to weather storms together and celebrate wins as one. It's essential not just to recognise this loyalty but also to nurture it. 💪 How do we do that? ⚫ By fostering open communication 📣 ⚫ By acknowledging efforts & rewarding performance 🏆 ⚫ By providing consistent value through our products/services 💼 By doing so, we ensure a thriving ecosystem within our organisations where everyone feels valued, leading to better productivity, customer satisfaction, and overall growth. Remember: In loyalty lies the power of redemption - an opportunity to rise above challenges and thrive!💥 #Loyalty #Redemption #BusinessGrowth #EmployeeEngagement #CustomerSatisfaction
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🌟 Demonstrating Accountability at Work: The Key to Business Success In the professional realm, accountability stands as a foundational pillar driving the growth and success of a company. At Outsource Kings, we recognize that each member of our team plays a crucial role in shaping our reputation and ensuring customer satisfaction. 💼 Why is accountability so vital in the workplace? When we exhibit accountability at work, we not only fulfill our assigned tasks but also contribute to a positive atmosphere and the overall efficiency of the team. Furthermore, accountability translates into trust, both within and outside the company. Clients trust us to deliver quality services, while colleagues rely on us to fulfill our responsibilities to achieve common goals. #accountabilitymatters #workinghard #outsourcingservices
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When you value your team sometimes it takes more than just putting a order in and letting them do what they do best to build a strong team. Tonight I received an emergency order from a customer 30 minutes before closing time. Without hesitation, I loaded up to deliver the order to the customer myself. My team has been working incredibly hard all week, every day, with no complaints. I believe in doing my part to help my team when they need it, whether it's taking on a delivery myself or making sure they get home on time. Understanding the demands of this job is crucial to building a strong and resilient team. #EquipmentShare. #AdvancedSolutions. #Teamwork.
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Companies that get this right are UNDEFEATED. Creating a foundation built on a TEAM FIRST culture really sets the tone for everything else. When your team members know they are trusted and EMPOWERED they gain a sense of OWNERSHIP and “business” becomes “personal”… and we all know BUSINESS IS PERSONAL! You want good CSI and customer retention? You want profitability you can count on month after month, year after year? You want a company name that remains a staple as the first thought consideration in your community? WIN your first customer… your team member! They are the most important customer you have!
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