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Join me as I explore the world of revenue enablement with Craig Nelson, lead for sales and marketing at Triptych. We discuss the importance of a broader company approach that aligns marketing, sales, and service to drive customer loyalty. Nelson highlights the need to include the service organization in revenue enablement discussions and the impact of marketing and sales on customer experience. Our conversation delves into aligning key performance indicators, measuring the impact of sales enablement efforts, and the need for strong senior management support. Learn about the evolution of sales enablement, the challenges of leadership and implementation, and the potential of enabling technologies like machine learning and data to make a business case. #RevenueEnablement #SalesAndMarketing #CustomerExperience #Triptych #closemode

As we've experienced over the last several years, change is the only constant of B2B. Join us for a webinar where our panel will share tips and stories to help you and your team not just survive but thrive. Join Terminus and the Pavilion team this Wednesday as we dive into practical discussions of how to lead change management and break down silos.

In our most recent customer case study, Educate 360 's Chief Strategy & Commercial Officer, Amy Farber, shares how "Thought Industries has been revolutionary for our organization. It has significantly enhanced our students’ experience, contributed to operational automations, and directly impacted revenue for our organization.” Click here to learn more about Educate 360’s transformation with Thought Industries: https://hubs.ly/Q02fHKd40

Join Boaz Arbel 🇮🇱🇺🇸, Co-founder & CRO at Worknet, Gali Kedar, CCO & GM EMEA at Firebolt, Adi Janowitz (she/her), CCO at HiBob and Sharon Shafran, VP Customer Success and Operations at NI (National Instruments) for an impressive talk about customer-centricity, efficiency, and growth at The Customer Conference ISRAEL 2024 on June 4! In today's rapidly changing business landscape, Customer Success (CS) has emerged as a critical driver of growth and stability. This keynote panel will delve into the core principles and strategies that enable organizations to thrive during volatile times, focusing on customer-centricity, efficiency, and leveraging CS as a growth engine. Attendees will leave with a clearer understanding of how to integrate customer-centric principles, enhance operational efficiency, and leverage AI to navigate volatile business environments. They will also gain insights into the evolving role of CS in driving growth and mitigating churn effectively. This panel will close the TCC Customer Conference in Tel Aviv on a high note, leaving participants inspired and equipped with actionable strategies to implement in their own organizations. Register TODAY! https://lnkd.in/gm9_P_ah You may see the full agenda here: https://lnkd.in/dPk3h_RU #customersuccess #efficiency #customercentricity #growth #stability #operations #churn #strategy

The majority of small service-centric companies right now are having great difficulty staying afloat and the reason is obvious; they cannot sell.   This is the cold hard truth for most of us responsible to drive B2B sales.   Lead acquisition is getting more-and-more watered down and the hoops that buyers are making sellers jump through to close deals are getting higher-and-higher.   While the primary issues lie in the absence of a robust revenue-generating system, a deeper examination reveals something even more concerning.   That something is Operational Excellence!   Without a solid digital foundation giving visibility into your people, processes, organisation and support technology, you will always be a ‘shoestring’ company.    A shoestring company is one who continues to put band aids on recurring, chronic issues spending little time improving processes and focusing on scalability. In other words, with each new task assigned to your team, it feels like you are starting from scratch building a 3-ring circus!   Even worse, your message to your team is that you are a status quo outfit and mediocrity is the norm!   If this resonates, please consider joining us in today’s webinar! REGISTER HERE https://lnkd.in/dYFsd6sP #operationalexcellence #continuousimprovement #webinar #leanmanagement #smallbusiness

Discover why Forrester's NEW Opportunity Lifecycle framework is a revenue process transformation game-changer you can use to:      ➡️ Align marketing, sales, and customer success teams.   ➡️ Modernize your revenue operations with a customer-centric practice.   ➡️ Transform your revenue mindset, practices, and culture.    Reserve Your Seat!

We are looking forward to #CustomerContactWeek in Las Vegas next week! A great event that brings together industry leaders, experts, and professionals in customer experience and contact center operations. In case you haven't attended before, you can: ● Gain insights: You will have the opportunity to learn from top industry speakers and experts about the latest trends, best practices, and #innovations in #customercontact and experience. ● Networking: Connect with like-minded professionals, industry leaders, and potential business partners to expand your #network and create valuable connections. ● Professional development: Attend workshops, sessions, and interactive discussions to enhance your skills, #knowledge, and expertise in customer contact management. ● Discover solutions: Explore a wide range of products, services, and technologies showcased by leading vendors and solution providers that can help optimize your #contactcenteroperations. ● Stay ahead: By attending Customer Contact Week in #LasVegas, you can stay ahead of the competition, gain a competitive edge, and position yourself as a leader in the rapidly evolving field of customer experience and #contactcentermanagement. https://lnkd.in/gMakkxcQ Customer Management Practice eGain Corporation #CustomerExperience #KnowledgeManagement #AgentAssist

Leap into the next era of customer connections with Resoudre—where your business isn't just seen; it's felt. Built for the innovators, the dreamers, the doers, and everyone in between, Resoudre is revolutionizing how you engage with your audience. We're all about transforming your drive into direction, obstacles into opportunities, and every interaction into a potential lead sale. Together, we'll not just walk towards success; we'll sprint. Your message will resonate louder, your brand will dazzle like never before, and your connection with your audience? It'll turn into profitable conversions. Ready to ride the wave of innovation? Hop onto Resoudre's waitlist and lead the customer engagement revolution. Seize this moment to redefine engagement, secure your leadership position, and sculpt the future—starting now! #ResoudreRevolution #LeadTheChange #Resoudre

Listen to Sutherland CX leader and expert Jeff Mortlock and our friends at Forrester. Reach out to discuss how SutherlandCXM can transform your contact center in healthcare. #Sutherlandconnect #Sutherlandcx360 #AI #Automation

In the world of contact center transformation, success isn't always guaranteed. Recently Sutherland’s experts Jeff Mortlock and Noah Beltran were joined by featured Forrester speaker Max Ball, exploring some common roadblocks: 🧑 Lack of commitment from the top 🥅 Silos and disconnected goals 🤺 Reactive instead of proactive approach Watch our webinar today to shape your strategic transformation. https://bit.ly/48QI9TI #SutherlandCXM #SutherlandInnovation