Lianne L.’s Post

The Assignment: To identify a Senior Helpdesk Technician with engineering capabilities. The role encompassed managing endpoint tools, creating provisioning packages for diverse systems (Windows, Mac, iOS), scripting, providing helpdesk support, and automating manual processes. The Challenge: A deluge of unvetted resumes overwhelmed the hiring manager, hindering efficient candidate evaluation. Lengthy processes resulted in the loss of potential candidates to faster-moving opportunities. Lack of automation expertise within the existing team led to manual workflows, reducing helpdesk efficiency. Role expectations surpassed the Helpdesk Technician title, causing salary and title misalignments with potential candidates. Limited interview autonomy for team members impacted cohesive team dynamics. Click here to learn more: How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies https://lnkd.in/eF6dS4jS Consider letting Clearmont streamline your hiring process. You can contact us here: https://lnkd.in/eEhaRK-g #ClearmontTechnologies #ITStaffing

The Assignment: To identify a Senior Helpdesk Technician with engineering capabilities. The role encompassed managing endpoint tools, creating provisioning packages for diverse systems (Windows, Mac, iOS), scripting, providing helpdesk support, and automating manual processes. The Challenge: A deluge of unvetted resumes overwhelmed the hiring manager, hindering efficient candidate evaluation. Lengthy processes resulted in the loss of potential candidates to faster-moving opportunities. Lack of automation expertise within the existing team led to manual workflows, reducing helpdesk efficiency. Role expectations surpassed the Helpdesk Technician title, causing salary and title misalignments with potential candidates. Limited interview autonomy for team members impacted cohesive team dynamics. Click here to learn more: How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies https://lnkd.in/efbpsAkz Consider letting Clearmont streamline your hiring process. You can contact us here: https://lnkd.in/eiwtaAUN #ClearmontTechnologies #ITStaffing

🌟 Moving from 2nd Line to 3rd Line Support 🌟 If you're a 2nd line support engineer aiming to step up to a 3rd line role, there are key skills to focus on. Let's dive into what can make this transition smoother and more effective. Firstly, deepen your technical knowledge. Familiarise yourself with advanced troubleshooting techniques and complex system configurations. This includes understanding network protocols, server management, and virtualisation technologies. Hands-on experience with these will set you apart. Secondly, enhance your problem-solving skills. 3rd line roles often involve tackling the most challenging issues. Develop a methodical approach to diagnosing problems and think critically about solutions. This will not only improve your efficiency but also your confidence in handling high-pressure situations. Lastly, communication is crucial. As you progress, you'll need to liaise with various teams and possibly mentor junior staff. Clear, concise communication ensures that everyone is on the same page and that solutions are implemented effectively. What other skills do you think are essential for this transition? Share your thoughts! 💬 #CareerProgression #ITSupport #TechSkills

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/g_NrNEYy #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

KU IT's NOC is hiring a night shift lead. Here's the link for those Operations types in my connections, who also have flexible circadian rhythms. (And yes, for the 455th time, I had to look up spelling of "rhythm." If you know how to spell that word, you might be part of the problem. It makes absolutely no sense. Does mentioning this help KU find a new employee? Probably not. And why does the job posting specifically say, "work schedule does not overlap with John's"? That seems a little specific and mean-spirited. Anyway, Rock Chalk!) https://lnkd.in/g8NVtjyu

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/ganp7Jpn #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

Desktop Support, IT Desktop Support, Desktop Engineer, IT Desktop Specialist, Computer Support Engineer, PC Technician, Computer Technician... #JobRoles Can someone explain to me the difference when all these are the same... -Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems -Utilize and maintain helpdesk tracking software -Document internal procedures -Assist with onboarding of new users -Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment -Install, test and configure new workstations, peripheral equipment and software -Maintain inventory of all equipment, software and software licenses -Manage PC setup and deployment for new employees using standard hardware, images and software -Assign users and computers to proper groups in Active Directory -Perform timely workstation hardware and software upgrades as required What role does this pertain too? #helpme #burnedout #computerquestions #ITrelated I am tired of applying an getting the "not a good fit" default template emails

"Is on-call part of standard help desk job expectations?" Source: https://lnkd.in/gNe79d72 Is it normal for a help desk job to require being on call 24/7 for a week at a time? How to handle on-call responsibilities as a Tier 1 support person earning $55k salary at a SAAS company? How to address concerns about being on call for critical issues beyond job responsibilities like billing inquiries, user setup, and password resets? #helpdesk #oncall #SAAS #Tier1support #jobresponsibilities #jobstress