Lighthouse’s Post

"You Google the service, you look at the top 3 results..." Chris Kiefer nails the process we all use when choosing service providers, restaurants...pretty much everything these days. And as he mentions, Google favors the most highly rated options. So as a business owner or professional services provider, you need good online reviews. Listen to The Digital Slice podcast to find out how to get them, how to give them, and all the ways you can use them: https://lnkd.in/g-dsUUcX

Your daily dose of hospitality inspiration 💊    Josiah Mackenzie, Host of Hospitality Daily, and Florian held a Double Trouble Super Trooper podcast episode, co-hosting and exchanging their passion and inspiration for hospitality. They are telling stories about the early beginnings of SMACK and the Hospitality Daily podcast. 🍍   Inspired by the many #conversations they have had with some of the greatest minds in the industry, they explored the latest #technology and their favorite #brandconcepts, while comparing some of the similarities and differences between Europe and the U.S. in the world of hospitality. 🌍 🌎    From traveling with budget airlines through the hostels of Europe to creating a daily inspiration for #hospitalityenthusiasts, Josiah listened to a gut feeling he had, saw the opportunities the industry has to offer, and created #HospitalityDaily in the process. His fundamental belief that “Hospitality roots in the sense of #place” has driven the success of the format, shining a spotlight on all sides of the industry. 📍 Rethinking space and technology, fostering a sense of #community, and focusing on reconnecting people with the spirit of hospitality, are just a few examples of why the two would not trade their life in #hospitality for any other profession. 🔗  Find the full episode here: https://lnkd.in/eQQRWuxG ____________  Modern Talking: SMACK Hospitality 🎙 🎶  #hospitalityinspiration #storytelling #hospitalitycareers

🛠️ SMALL DAMAGES: DON’T CHARGE THE GUEST 🚫 In our latest podcast episode, Jonathan Wicks, CEO of Well & Good Professional Services, shares his expert insights on managing guest charges for damages without compromising the guest experience. 🔑 Strategic Insights: - AVOIDING PETTY CHARGES: Jonathan advocates for not nickel-and-diming guests for minor incidents, which can sour their experience and damage brand reputation. - PROACTIVE DAMAGE MANAGEMENT: Effective strategies include clear documentation and immediate reporting of significant damages, which can be handled through insurance or damage waivers rather than direct charges to guests. - BUILDING TRUST: Removing aggressive penalty signs and focusing on a more hospitable approach to incident management helps maintain consumer confidence and loyalty. Jonathan emphasizes that the future of hospitality lies in seamless guest experiences where the inconvenience of minor damages doesn’t fall solely on the guest’s shoulders but is managed through thoughtful policies. 👉 Listen to the full episode! 🎥 YouTube: https://bit.ly/3Q4slVT 🎧 Spotify: https://bit.ly/4aEFjBR 🍏 Apple Podcast: https://apple.co/4cYBmJH 🔗 Other platforms: https://bit.ly/47j0fgg #HospitalityManagement #CustomerExperience #ServiceExcellence #BusinessStrategy #LeadershipInsights

In this episode of the Short Term Rental Riches Podcast, we dive deep into a common scenario every rental property owner faces: guests leaving personal items behind. Discover how to turn potentially stressful situations into opportunities for outstanding hospitality. Whether you're a newbie or a seasoned pro in the short-term rental business, this episode is packed with invaluable insights to elevate your guest experience and operational efficiency. In this episode, you’ll learn: ✅ Implement Clear Policies ✅ Effective Communication with Guests ✅ Secure Storage Solution ✅ Streamline the Return Process ✅ Leverage the Opportunity for Exceptional Hospitality By following the tips we've outlined, you can ensure that every guest leaves with nothing but fond memories (and all their belongings). Remember, it's the little things like getting back a forgotten item that can turn a good stay into an unforgettable one. So, take this opportunity to review your policies and procedures, and make sure you're prepared to handle left-behind items with grace and efficiency. Tune in to hear the full insights 👉 https://lnkd.in/dtnaVrYZ #shorttermrental #shorttermrentaltips #airbnbexpert #airbnbcoach #realestate #realestategoals #realestatetips

'Did you ever receive a room that didn’t meet your expectations?' This scenario is all too common among hotel guests. Roeland Verhamme, founder of Expect Me, suggests that guests choose their room in advance. Similar to how you pick your preferred seat on an airplane. This strategy enhances direct bookings and boosts guests satisfaction. Discover more insights by tuning into our full podcast: https://lnkd.in/dAsn8Tic #nevercheckout #guestexperience

How often do you consider "self-imposed service failures" in your recovery strategy? Should you recover from a guest complaint when the guest caused their own inconvenience? This topic has come up a lot lately in conversations I've had with clients, and was worth a discussion on the podcast!

Managing individual profile risk isn't a one-size-fits-all approach.🎧Tune in to GBTA's The Business of Travel is Live! #podcast episode, where BCD's #TravelRiskManagement expert Jorge Mesa discusses the importance of understanding individual profile risk: https://ow.ly/e11R30sBepe

Training is a standard in the hospitality industry, and next week, we have the incredible Sarah Dandashy to tell us why.😉 Join Bryan and Jeremy with our guest, Sarah, for a thought-provoking discussion, exploring the transformative impact of hospitality training. We'll delve into how standardized training programs, regardless of star rating, cultivate consistent service excellence, foster team camaraderie, and ultimately elevate the guest experience. 📅 Episode 3 coming this MONDAY, 7/8! If you missed our previous episodes, be sure to listen and download! 👉 https://lnkd.in/gmCjvbzY #CheckInPodcast #BryanAndJeremy #HospitalityTips #Concierge #Hospitality #Travel #Podcast

Managing individual profile risk isn't a one-size-fits-all approach.🎧Tune in to GBTA's The Business of Travel is Live! #podcast episode, where BCD's #TravelRiskManagement expert Jorge Mesa discusses the importance of understanding individual profile risk: https://ow.ly/F3Ob30sBbVL

What can you look for in hotels, restaurants & tour operators while you travel to ensure you are supporting ocean-friendly businesses? On the Transform With Travel podcast, Evan Orellana of The Surfrider Foundation explains how we can use our economic dollar to support businesses who are helping protect our planet. Listen to the full episode here -> https://lnkd.in/eySus5ER