Lobna Mahmoud’s Post

Great employees are key to success when it comes to providing customer support (#CX) in multiple #languages. Where do you start when hiring and training to ensure you’re building strong teams in the contact center? Find out in our blog, "10 considerations for your contact center recruitment and multilingual talent training strategies:" 👉 <<https://lnkd.in/dWfESeqw>> #Multilingual #EmployeeExperience #EX #Recruitment #Training #CustomerSupport #CustomerExperience #CX #BPO

GET TO KNOW THE NEW STANDARD OF REMOTE CUSTOMER SERVICE. 🐝 Global remote management of CS 2.0 with a focus on human interaction, allied to security and digital transformation, aimed at excellence in support and customer experience. 🌍 Through global recruitment, we manage to retain talent by attracting employees who, satisfied with a healthy and motivating work environment, are able to deliver their best. 🌟 🤝 By prioritizing quality human interaction, we ensure that each client receives personalized attention, promoting trust and satisfaction. 💼 Our commitment to excellence not only enhances the customer experience, but also strengthens long-term relationships, driving continuous business growth 📈, building customer loyalty 💙, and spreading a positive image of the company in the marketplace. 🌐 #globalrecruitment #b2b #CSS #CS #CX #CS20 #employeeretention #workenvironment #humaninteraction #customerexperience #longtermrelationships #businessgrowth #customerloyalty #brandreputation #excellence

It's nearly impossible for companies to ignore how essential providing a good customer experience is, with customers who receive a good experience being almost 2.5 times more likely to return. But when it comes to providing support to your customers, in such a technologically driven world, there are so many options - from live chat to WhatsApp for Business, to web forms and email helplines. But what do customers prefer? Statistics from ZenDesk show that phone lines to contact centre operatives remain the preferred method, with 91% of customers choosing this as their primary method of contact. So as contact centres nationwide gear up for 2024, if you're thinking of growing your management team to handle more customers than ever before, let us help. Manager to Director-level contact centre and CX roles are our bread and butter here at Sudale Search, so drop us a line at info@sudealsearch.co.uk to chat! #CX #ContactCentre #CustomerRetention #Hiring #Recruitment

Do these sound too good to be true? 🤔 🌟 Increase revenue while reducing costs at the same time. 🌟 Maximise all of your Customer Service KPIs & SLAs. 🌟 Access multilingual support, attract top-tier talent and reduce employee attrition. 🌟 Overcome challenges such as seasonality, volume fluctuations and out of office hours. Have your cake and eat it too! Read the article below to find out more about BPO ⬇ https://lnkd.in/dumJcPCZ #custexp #cx #customerexperience #customerservice #digitaltransformation

The BPO industry thrives on a remote work model, offering flexibility for employees and access to a global talent pool for businesses.   However, managing remote teams effectively requires robust communication strategies, clear performance measurement, and a strong company culture to foster engagement.   Find out how ApexCX, Customer Experience Support Services can help!   #ApexCX #BPO #CX #custexp #outsourcing #remotework

My very first job while I was studying at university was working in a call center selling utility services—one of the toughest jobs I’ve ever had! I still remember the frustration of calls ending abruptly and people being rude. As a young and inexperienced employee, I wish I had received more support and training on how to handle those situations. Fast forward to today, and I’ve come to realise that employee experience (EX) is just as crucial as customer experience (CX). At Assist Digital, we understand the importance of providing our agents with the right training, particularly around empathy. Empathy training allows agents to truly connect with customers, understand their feelings, and provide meaningful support. This isn’t just about listening—it's about making customers feel heard. A small dose of empathy can turn a simple interaction into a memorable moment. In today’s oversaturated BPO/AI market, we prioritise the human element. Agents who are trained to empathise and connect with customers not only improve customer loyalty but also create a more fulfilling work environment for themselves. Politeness and kindness go a long way in any interaction, and this human connection is key to lasting customer relationships. When you invest in your employees, you invest in your customers—and ultimately, your business. #EmployeeExperience #CX #EmpathyInAction #AssistDigital #CustomerService

What is Your Biggest Challenge in Customer Support? 🚨 Customer support can make or break a business! Whether it's managing high ticket volumes, ensuring fast response times, or maintaining customer satisfaction, there are always challenges. 💬 🔹 Are you finding it difficult to handle the increasing number of customer inquiries? 🔹 Struggling with maintaining consistent quality of support? 🔹 Or maybe you're looking for ways to offer 24/7 support without breaking the bank? The good news is, you're not alone—and there's a solution! 🎯 At Fox Zenith Solutions, we understand the complexities of customer support and provide virtual assistants skilled in managing customer interactions efficiently and professionally. With our expert support team, we help you scale your operations and boost customer satisfaction without added stress. Ready to enhance your customer support? Reach out to Fox Zenith Solutions today! 🚀 #CustomerSupport #VirtualAssistants #BusinessGrowth #CustomerExperience #FoxZenithSolutions #CX ##RPO #StaffingSolutions #TalentAcquisition #DigitalMarketing #MarketingStrategy #Staffing #Recruitment #Efficiency #Innovation #recruiter #Recruiting #Founder #Startup #VA #operations

𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐌𝐚𝐫𝐤𝐞𝐭 𝐝𝐫𝐢𝐯𝐞𝐧 𝐛𝐲 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐝𝐞𝐦𝐚𝐧𝐝 𝐟𝐨𝐫 𝐜𝐨𝐬𝐭-𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐓𝐨 𝐆𝐞𝐭 𝐌𝐨𝐫𝐞: https://lnkd.in/dr9GSYm2 In the #call #center #outsourcing market, businesses contract with outside service providers to handle their customer support and customer service needs. By assigning client #interactions to specialist call centers, this approach enables #businesses to concentrate on their core competencies. Inbound and outbound call centers that offer #services like answering questions, requesting #assistance, placing orders, telemarketing, and conducting #consumer surveys are included in the market. Benefits of #call #center #outsourcing include access to expertise, scalability, and cost savings. The market is impacted by a number of factors, including as cost differences, infrastructure, laws, labor availability, and language proficiency. Global #economic issues, shifting consumer preferences, and #automation all have an impact on market dynamics. 𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐆𝐥𝐨𝐛𝐚𝐥 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐌𝐚𝐫𝐤𝐞𝐭 1. Teleperformance 2. Convergys Intelligent Contact 3. Sitel 4. Alorica 5. TTEC Holdings #CallCenterOutsourcing #CustomerService #OutsourcingSolutions #BPO #CostEfficiency #BusinessGrowth #CustomerSupport #CX #GlobalOutsourcing #BusinessServices

🐝 We believe that human interaction must always be present when we look after your greatest asset, CLIENTS! 💼 Through a rigorous recruitment process, we provide a cutting-edge CS 2.0 team, trained and motivated, to not only meet the demands that arise, but to anticipate the wishes of their clients. 🌟 With integrated communication, native or fluent employees are able to truly understand requirements in an empathetic way, without needing AIs and translation APPs as crutches for their assistance. 🗣️💬 In this way, we can provide a truly excellent service, thus earning the satisfaction and loyalty of our customers. 🤝🌍 #customersupport #technicalsolutions #b2b #problemresolution #proactivemanagement #cx #usersatisfaction #positiverecommendations #marketingimpact #customerservice #oyinit #CS20

With ever-increasing #customerdemands , #contactcentres are having to adapt, not only in their methods but also in the way they recruit and train agents in a sector that employs over 4% of the UK working population. With the growth of this market and an ever-expanding workforce, the role of #contactcentre employees also needs to evolve. Beyond the often-portrayed contact centre stereotypes lies a spectrum of highly skilled duties in an increasingly professional field. Hervé Leroux at Odigo explains how every year brings its share of changes and challenges for the #customerservice sector, 2024 is no different. https://lnkd.in/eDvNpbBf