Local Measure’s Post

View organization page for Local Measure, graphic

5,294 followers

With 72% of customers expecting contact center agents to know who they are, what they have purchased and have insights into their previous engagements, the need for personalized customer service and interactions at every stage of the customer journey is more important now than ever. What steps is your business taking to make this a reality? Check out the video below to give you some ideas! ⬇️ #ccaas #cx #customerexperience #personalization #customerjourney

To view or add a comment, sign in

Explore topics