London Luton Airport’s Post

PROS Platform Travel Winter Release is here, packed with new features to advance modern airline retailing! From enhanced offer optimization and dynamic pricing to improved NDC capabilities and digital retail innovations, we're empowering airlines to elevate customer experiences and drive business value. Discover how our latest updates can help you stay ahead in the competitive airline industry. Read the blog ➡️ https://lnkd.in/epY69SGw

PROS Platform Travel Winter Release is here, packed with new features to advance modern airline retailing! From enhanced offer optimization and dynamic pricing to improved NDC capabilities and digital retail innovations, we're empowering airlines to elevate customer experiences and drive business value. Discover how our latest updates can help you stay ahead in the competitive airline industry. Read the blog ➡️ https://lnkd.in/ewuXKDeP

PROS Platform Travel Winter Release is here, packed with new features to advance modern airline retailing! From enhanced offer optimization and dynamic pricing to improved NDC capabilities and digital retail innovations, we're empowering airlines to elevate customer experiences and drive business value. Discover how our latest updates can help you stay ahead in the competitive airline industry. Read the blog ➡️ https://lnkd.in/ebv_Ut3E

While traveling through Heathrow Terminal 5, I came across this display showcasing their performance metrics for July 2024. It's not often that you see such a high level of transparency, especially when it means sharing both the highs and the lows. What stood out to me: - They’ve openly shared where they’re excelling and where there’s room for improvement. - It’s clear they are genuinely interested in understanding how passengers feel and are committed to hearing what people are saying. This kind of openness shows a deep commitment to customer experience and continuous improvement. Kudos to Heathrow for setting an example on how to build trust and transparency with their customers. #CustomerExperience #Transparency #ContinuousImprovement #Airports #TravelExperience

🚀 Unlocking New Growth Opportunities and Operational Efficiency in Travel Industry 🌍 The travel industry is evolving to meet hyper-personalized consumer expectations. By transitioning to asset-light and efficient models, businesses can leverage predictive processes to protect margins. Cloud, automation, cognitive analytics, and AI are key to digitizing operations. Our Business Process as a Service model combines consulting, technology, and service to: ✨ Transform the Omnichannel Customer Journey with real-time AI algorithms. ✨ Lower the Cost of Doing Business through advanced analytics and machine learning. ✨ Unlock an Outcome-Based Partnership Model aligning performance with business strategy. ✨ Deliver Hyper-Personalized Engagements for unforgettable customer experiences. Join us in this journey to enhance operations, customer experiences, and revenue growth across the Travel, Transportation, and Logistics industries! #TravelInnovation #AI #CustomerExperience #BusinessTransformation #DigitalInnovation #Airlines #SutherlandTravel

Interested to dive into the evolution of Departure Control Systems? Don't miss our keynote session with Shawn Richards on advancing DCS for Offer Order. He’ll break down how these systems are being reimagined for the future of air travel, making airlines more adaptive to changing customer demands and modern retailing needs. 📆 Join his keynote at #T2RLEngage in London. T2RL #AirlineRetailing #RetailingDelivery #Aviation #Retailing #OfferOrder #ModernRetailing #OOSD #OrderManagement #OfferManagement

🌍 ✈️ Discover why it's essential for airports to register their IATA codes as Aero-Domains! This strategic move not only enhances the traveler experience but also streamlines internal operations. By securing an Aero-Domain, airports can present a more unified and user-friendly online presence, making information more accessible to passengers and promoting effective communication channels. Want to learn more about the numerous benefits of this initiative? Dive into our latest blog post to explore how Aero-Domains can transform your airport operations and improve customer satisfaction. Read it here: https://t.co/CFvrOymjpr #AeroDomains #TravelerExperience #AirportInnovation https://ift.tt/afSBjNJ

NDC is reshaping airline retailing, unlocking smarter, personalized travel experiences. With AI-driven insights and dynamic offers, the future is all about agility, connection, and customer delight ✈ #NDC #IATA #Airlineretailing #personalization #Agility #connections #customerdelight #dynamicoffers

Today is the 2nd day of the World Passenger Festival in Vienna. Many presentations and discussions focus on customer experience and revenue management for long distance and international rail: how the rail passenger experience could be improved by all sorts of ancillary offers such as upgrades, insurances, and dynamic fares to better spread loading. All of this would increase the revenue of operators at the same time. What is fundamentally missing is a focus on the basics what a passenger wants: on-time running and realising connections. In terms of revenue management: one should focus first on revenue retention through preventing compensation payments before putting all focus on ancillary revenue. Trying to optimise train loading during booking is of course useless when many trains are delayed and passengers are forced to take different trains. The picture shows the arrival times at München Hbf at the time of writing this post: it is clear that there is a huge task ahead! So, as an industry, let’s focus first on getting the operation right.