✅ Communicates and recommends simple to complex business process, procedural and/or diverse service request solutions to resolve customer issues ✅ Documents the nature and scope of found issues and takes steps toward resolution including testing and leveraging existing internal knowledge bases and documentation ✅ Effectively uses local test systems, remote access utilities, and other resources during the Support Analyst process and escalates issues to senior level analysts when necessary for further analysis. ✅ Isolates root causes and efficiently takes restorative actions while minimizing disruption to the customer’s business operation ✅ Responds and communicates effectively and consistently with customers to build trust and loyalty by providing professional, courteous, and knowledgeable service ✅ Effectively communicates service request status and actions taken towards problem resolution to a diverse audience of differing levels of technical competence. ✅ Effectively manages customer issues by prioritizing and setting expectations appropriately ✅ Effectively coordinates appropriate resources required to manage customer issues ✅ Collaboratively interacts with colleagues to resolve customer issues in the most effective manner ✅ Proactively participates in team meetings and inter-department escalations contributing suggestions and solutions to increase cooperation and effectiveness ✅ Acquires and maintains expertise on the Legal Enterprise Solutions product set and its operating platforms ✅ Requires a good working knowledge of how client firms could utilize or adapt the software to effectively manage their business from a financial and operational perspective as well as being able to test and evaluate new technologies and software updates. ✅ Participates in process improvements to streamline operational challenges 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #support #analyst #jobsph
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Loren Daryl Sarenas reposted this
Chief Operations Officer | Driving Growth & Operational Excellence in Global Training-Consulting | Team Leadership | Strategic Devt | Customer-Centric Performance | 500+ Clients | Top 100 Influential Filipino Women
The Power of “Ha” It was a few months ago when I had a one-on-one conversation with my direct report, a young colleague from Generation Z who eventually left her job due to a perceived mismatch between her role and her physical well-being. This individual possessed a sharp intellect and was exceptionally cooperative. However, the fast-paced nature of our work environment, combined with tight project deadlines, had hindered my ability to adapt to her preferred communication style, which leaned towards warmth and empathy. She confided in me that when I assigned tasks through instant messaging, they came across as rigid and lacking emotional warmth. Although it wasn't my intention to make her feel that way, I promptly apologized for any unintended impact. So, I asked her, "How can I communicate better with you?" Her response was simple: "Just add 'Ha' at the end of your sentences." Internally, I couldn't help but ponder the unique expectations of the Z generation when it comes to written communication. Initially, I found it amusing, but I soon realized its significance. You see, I come from Generation Y, and I've worked with Baby Boomers and Gen Xers. In those days, I didn't mind receiving straightforward messages without warm fuzzies or emojis. But this new generation, they're different, and adaptation has become essential. So, I mustered a heartfelt "Thanks, ha. I appreciate your feedback." From that moment on, I made sure to occasionally sprinkle in a little "ha" or even an emoji into my messages. What followed was a surprising transformation in our communication, a transformation that bridged the generation gap and unveiled the power of those two little letters – 'Ha.' #GenYLeadership #Leadership #TeamEngagement #LeadershipAdvice
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Check out this job at Thomson Reuters: Analyst - Global Trade Content (Indonesian Language Skills) Send your cv to lorendaryl.sarenas@thomsonreuters.com
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💼 Formulate sitewide employee engagement & retention strategy, processes, and interventions to improve the overall engagement level across the organization through partnerships with the leadership teams, business units and other relevant stakeholders 💼 Review, analyze and assess engagement program utilization, employee feedback, market trends, ensuring cost-effectiveness of programs to be rolled out ✅ Must be a college graduate and a bachelor's degree holder ✅ Minimum 1 year experience as an Engagement Specialist/Leader (preferably in a BPO setting) ✅ Must have experience hosting events in a professional setting ✅ Experience with end-to-end execution of employee engagement activities working in collaboration with other key departments ✅ Experience with leading various social media related communications and engagement activities, promoting TR brand 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #jobsph
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✅ Research, write and edit high-quality articles daily. ✅ Prioritize concurrent projects to meet challenging deadlines. ✅ Analyze and anticipate interests of a targeted professional audience. ✅ Identify key court, regulatory and transactional documents. ✅ Develop and maintain contacts with members of the legal community in assigned focus areas. ✅ Assist with online and print publishing tasks, including assigning topics, linking and reviewing page layout. ✅ Work with colleagues and other departments to foster company goals. Contribute to product development as needed. 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #jobsph #fulltime #writer
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✅ Candidate must possess at least a Bachelor's/College Degree, any field. ✅ At least 1 year of working experience in the related field is required for this position. ✅ Preferably 1-4 Years Experienced Employees specializing in Finance – ✅ Collections/Accounts Receivable, General/Cost Accounting, or equivalent. Work experience in a BPO industry is an advantage (Order to Cash, Customer Service and similar). ✅ Very good communication skills with excellent customer service or stakeholder relationship. ✅ Willing to work on night shifts; or based on business needs. 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #creditcontroller #jobsph
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✅ College Degree (required) with at least some course focus on education (preferred) ✅ 2-3 years of training experience/background with similar industry and internal training experience (preferred) ✅ Advanced knowledge of training models and measurements (e.g., ADDIE, Kirkpatrick) (required) ✅ Excellent writing, presentation, and overall communication skills ✅ Excellent organization and prioritization skills ✅ Strong knowledge of Thomson Reuters Legal products and service (preferred) 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #jobsph #consultant
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✅ Bachelor's degree required. Business or Marketing preferred. ✅ Having significant knowledge of digital marketing including SEO, social media, and local search. ✅ Minimum of 2 years experience in creating and implementing SEO strategies and tactics. ✅ Familiarity with web analytics tools including: Google Search Console, Google Analytics, Adobe Analytics, Semrush, SpyFu, Screaming Frog. ✅ Excellent verbal and written communication skills. 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #jobsph #digitalmarketer #digitalamarketing
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✅ Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries related to all Confirmation products (e.g., application functionality, pricing queries, turnaround time) via phone, email, or live chat ✅ Concisely and accurately document support request information in the client relationship management system (Salesforce), paying particular attention to problem description, and resolution, linking cases to the right contact, and follow-up action ✅ Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties ✅ Learn to use all available resources and how to test the platform to aid in making recommendations or troubleshooting with our users ✅ Promote usage of our public help center to users to encourage self-help on support queries ✅ Appropriately escalate cases to the Advanced Solutions and/or Product teams ✅ Be comfortable making outbound calls to chase banks, reach out to users if clarification is needed or assist the Operations team validating new users 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #bilingual #japanese #csr #customersupportjobs
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✅ Drive network security monitoring and incident response for a global enterprise network ✅ Respond, Analyze, and Triage alerts from many different security tools including IDS and Security Information and Event Management (SIEM) ✅ Collaborate with other ISRM teams to provide feedback on cybersecurity detection and alerting capabilities ✅ Performs malware analysis (e.g. obfuscated code) through open-source and vendor-provided tools ✅ Communicates alerts to clients regarding intrusions and compromises to their network infrastructure, applications, and operating systems ✅ Prepares briefings and reports of analysis methodology and results ✅ Creates and maintains standard operating procedures and other similar documentation ✅ Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies 🕢 Full-time 📍 Taguig City, Philippines 💼 Hybrid setup #jobvacancy #securityoperations
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