Luis Uscategui Gomez’s Post

You’ve seen our partnership announcements with companies like Uber, Lyft, Chime, and more. What does that mean for the businesses on Upside? A lot. Take it from Sun Holdings, one of America’s largest restaurant franchisees with brands like Applebees, Popeyes, Papa Johns, and more. Upside puts their locations in front of more customers than ever before, free of charge, in the apps that have already become part of these customers’ daily lives. And with Upside promotions, these customers are motivated to choose Sun Holdings locations when they’re deciding where to dine. Read more: https://lnkd.in/gnFTB6NZ

🌟 🏈 DoorDash's "Doordash-All-The-Ads" turned every Super Bowl viewer into a stakeholder, and here's why it was brilliant 🧠 📺 For each commercial, DoorDash added a corresponding prize to their #sweepstakes. Simply catch the "lengthy" promo code during their commercial, enter it on their website, and you could win big. 💰🤑 🏆 The purpose of this sweepstakes was to show an extreme example of how you can DoorDash just about anything— Prizes ranged from high-value items like cars (BMW, Toyota, Volkswagen, Kia) 🚘 , a 50k down payment for a house 🏡 , and a 20k dream vacation 🏝, to somewhat silly items like a Progressive Insurance red flag 🚩 and a witch's hat for the upcoming #wickedmovie starring Cynthia Erivo and Ariana Grande. 🧙♀️ What makes this concept genius? 🤔 You no longer need to be a sports enthusiast, marketer, athlete, entertainment professional, or even a fan of either team to hold a stake in the entire program. Personally, I've never watched a Super Bowl program in its entirety. I usually catch the most popular commercials on social media the next day. Yet, yesterday, during every game break, I was anticipating how DoorDash would sweeten the pot, and had my phone out to capture the promo code. It added an extra layer of excitement— plus, the DoorDash social accounts were on FIIIREEE 🔥 🤳 Did you take your eyes off the screen? Kudos to DoorDash— the NFL owes you one. And for those of you wondering, the promo code had almost 500 words, and hell yes I entered. 👀 #DoorDash #SuperBowl #InteractiveViewing #DoorDashAllTheAds

Some days you're the dog, and other days you're the hydrant... The days started off well enough. I couldn't get to sleep, and maybe got an hour. Then I chose to spend my day in a department that was anything but active. I finally figured out how to most effectively use ride share from the Las Vegas airport, and thought I'd use DoorDash to send some food to my room so I could have some food sent to my room soon after I arrived. When I got to my room, I discovered that they forgot to send housekeeping, so my towels were all in the bin waiting to be picked up. About 6:15 I was sent a message that the driver who was bringing me my supplies was somehow unable to drop them off. At this point, my DoorDash delivery was coming up on 30 minutes late, and I just wished I could cancel it and go out to grab a quick bite. At 6:40 some of the most soggy, cold, and disgusting food was left at my door. DoorDash helpfully messaged me that there was nothing they could do about it as apparently everything happened within their policies! We all have days like this, but the good news is that they usually are followed by much better ones. Sometimes, you just gotta hold your head up, laugh, and try to get an early night's sleep. #socialnetworking #sales #business #employeebenefits #opentoconnect

X4 has always brought the best of global and local Experience Management leaders to share best practice and learnings. Really excited to hear that we're bringing DoorDash to X4 SYD on July 4 at the ICC They'll be sharing how DoorDash is improving the experience for both restaurants and the end customer. Register here today: bit.ly/4bVeytU #X4SYD #xm #experiencemanagement #qualtrics #sydney #employeeexperience #customerexperience #marketresearch

Marketing Idea for DoorDash You know the quote "If opportunity doesn't knock, build a door." I'd do a commercial of deliveries being dropped off and photos being taken of the food and use a tagline similar to this: "Opportunity doesn't knock, it takes a picture and notifies your food was delivered." #Marketing #Brainstorming

My $30 DoorDash order comes with a customer experience that puts most other companies to shame. I snapped this screenshot today, and I can't help but be amazed at the world we live in. With just a few taps on my phone, I can satisfy my cravings and get updates on exactly where my food is. Think about it: feeling hungry? Order a meal and track its progress right to your doorstep. If you decide you want ice cream or another snack, you can have the driver make an extra stop. We're living in an age where anyone with a phone and a few dollars can experience concierge-level service. Imagine a family dinner where everyone at the table gets exactly what they want from their favorite restaurant. Steak from one place, salad from another – it's all possible now. Technology has made it so easy to enjoy life's little luxuries, and it's truly mind-blowing. If we're living in a time when people get this high level of service for something as simple as dinner, imagine how high their expectations are for the product or service you're offering at the price you're offering. Customer experience and expectations are everything these days. What a time to be alive! #Technology #Innovation #Convenience #FoodDelivery #ModernLife #CustomerExperience #CustomerExpectations

Wonder's acquisition of Grubhub for $650 million is a bold move that could significantly reshape the food delivery landscape. By combining Wonder's innovative "Fast Fine" dining concept with Grubhub's extensive network of 375,000 merchants and 200,000 delivery partners, the company is positioning itself as a formidable competitor to industry giants like Uber Eats. This merger creates a unique value proposition: a comprehensive platform offering both high-quality, chef-curated meals and a wide array of local restaurant options, all within a single app. Such integration could potentially give Wonder a competitive edge in terms of variety and customer experience. However, whether this acquisition will be truly game-changing remains to be seen. While the combined entity will have impressive resources and reach, established players like UberEats have significant market share and brand recognition. The success of Wonder's strategy will likely depend on its ability to seamlessly integrate Grubhub's operations, leverage the combined customer base, and deliver on its promise of a superior dining experience. If Wonder can effectively execute Marc Lore's vision of a "super app for mealtime," it could disrupt the market. But it will face stiff competition and the challenge of changing consumer habits in an already crowded space. #FoodDelivery #MergersAndAcquisitions #WonderGroup #Grubhub #UberEats #FoodTech #CompetitiveLandscape #DigitalDining #RestaurantIndustry #FoodInnovation

DoorDash might have executed one of the most underrated market takeovers in history. In a little over 3 years, they shot up from 16% to a crazy 53% share of the US delivery app market. Here's 3 tactics they used to outplay (or honestly crush) Uber Eats, GrubHub, and Postmates: 1. Avoiding crowded spaces Instead of battling for trendy restaurants, DoorDash targeted established spots without delivery, winning over loyal customer bases and avoiding unnecessary fights. 2. Being a restaurant’s best friend They didn’t just deliver food—they delivered insights. By sharing data on top dishes, customer trends, and delivery times, DoorDash became an essential partner for restaurants. 3. Owning the suburbs While others fought over cities, DoorDash focused on suburban families, a higher-order-value goldmine that competitors overlooked. They had a mission to accomplish and delivered it.