M-Cube’s Post

Omnichannel retail trends to watch in 2024: Find out the omnichannel trends driving retail success today, including seamless experiences, AI-driven personalization, and integration of immersive technologies. http://dlvr.it/T54hc3 #FutureCustomer #Engagement #CX

Zoom's New CCaaS Packages: An Inside Look 🔎 Zoom recently released three new packages designed to enhance the customer experience. This insightful discussion with Amy Roberge, Head of Global Contact Center Solution Engineering at Zoom, unpacks the key takeaways: Cost savings: Discover how these packages can streamline your operations and reduce expenses. Evolving landscape: Learn what these offerings reveal about the changing contact center landscape. Omnichannel support: Explore how Zoom empowers seamless transitions from multichannel to omnichannel experiences. Kiosk innovation: See how the Zoom Contact Center Kiosk expands your engagement channels. Learn more ➡️ https://lnkd.in/e-pPWztf #CX #Omnichannel #Zoom

With the rise of omnichannel communication, contact centres have become even more vital in delivering seamless and personalised experiences across various channels. Discover how InMoment's advanced Conversational Intelligence solution can supercharge your post-service interactions, providing actionable insights that fuel growth and retention. Maximise ROI, elevate service quality, and make strategic decisions with confidence. 📞 💰 #CustomerFeedback #InMoment #AI https://hubs.li/Q02xwV8t0

Experience the future of utility management with Fluentgrid UOC. Real-time situational intelligence, centralized command, and omnichannel consumer engagement redefine utility operations, powered by the Actilligence platform. Join us and revolutionize your utility operations: https://lnkd.in/gPW4Yphy #FluentgridUOC #Actilligence #Smartcities #smartgrid #utilities #SmartUtilities #DISCOMS #RealTimeIntelligence

Lenskart, a leading eyewear retailer, has effectively leveraged technology to disrupt the traditional eyewear shopping experience. 🔹Virtual Try-On: Utilizing augmented reality, Lenskart allows customers to virtually try on different eyewear frames, enhancing the product discovery process. 🔹AI-Powered Recommendations: By analyzing customer preferences and purchase history, Lenskart offers personalized eyewear suggestions, improving customer satisfaction. 🔹Supply Chain Optimization: The brand employs data analytics to streamline its supply chain, ensuring efficient inventory management and faster delivery times. Omnichannel Experience: Lenskart seamlessly integrates online and offline channels, allowing customers to browse products, book appointments, and purchase eyewear across various platforms. Through these technological advancements, Lenskart has positioned itself as a customer-centric brand that offers a convenient and personalized shopping experience. #TechyTuesday #ITMBusinessSchool #ESMEducation #SC2024

Integrating and consolidating various communication channels into a single system with a unified interface is essential for businesses worldwide. This approach offers numerous universal benefits, including increased efficiency, seamless omnichannel communication, and improved productivity. As a result, the adoption of Unified Communications (UC) technology is becoming increasingly popular among businesses. #UnifiedCommunications #UC #BusinessCommunications #Tragofone

Tune in as Sairam Vedam, Cigniti's CMO, talks about the strategic BrowserStack-Cigniti partnership and how we are transforming the world of mobile testing, helping global enterprises achieve frictionless omnichannel experiences, business-critical outcomes, and accelerated Gen AI-led innovation. #DigitalAssurance #MobileTesting #OmnichannelExperience 

#DigitalTransformation is much more than a business trend; it's a new paradigm that has been changing, among other things, the way companies engage with their customers, driving an enhanced experience. In today's world, customers expect a seamless and personalized experience in which they feel understood and valued. #DigitalTransformation precisely enables that: faster and simpler access to products and services, personalized communication and effective problem-solving. Furthermore, #DigitalTransformation provides the necessary tools to offer omnichannel experiences, which is synonymous with more options and convenience. #DigitalTransformation is changing how companies interact with their customers, delivering more satisfying and effective experiences. Leveraging the tools offered by these technologies is non-negotiable for those who aim for success. #Innovation #Business #OperativeProcess #Optimization #ProcessOptimization #DigitalTransformation

Time has witnessed the digitally-ready omnichannel communication. Similar to consumer communication, business communication has evolved. Omnichannel Virtual Communication is an innovation in contact center operations. Businesses automating post-purchase support and sales conversations experience an immersive increase in agents’ productivity, customer experience, and revenue. Here’s a detailed view of automating the entire contact center operations with Twixor’s AI-powered Digital Assistant. Download the Omnichannel Digital Assistant guide to know more. https://zurl.co/OXsO #ConversationalAi #contactcenter #cxautomationplatform #twixor #IVR

Listen to Sairam Vedam, Cigniti's CMO, as he discusses the strategic BrowserStack-Cigniti partnership and our efforts in transforming the world of mobile testing, helping global enterprises achieve frictionless omnichannel experiences, business-critical outcomes, and accelerated Gen AI-led innovation. #DigitalAssurance #MobileTesting #CustomerExperience