Marbue Brown’s Post

Have you seen the latest global airline rankings from Skytrax? It's based on feedback from 21 million passengers from 100 countries encompassing their experiences with around 350 airlines. The verdict - Qatar Airways took the top spot followed by a host of Asian, Middle Eastern, and European airlines without a single US airline cracking the top 10 or even the top 20. What's more is that there were lots of other awards to go around, and once again US airlines were nowhere to be found, e.g., World's best cabin staff - Singapore Airlines, World's best airport services - All Nippon Airways, World's cleanest airlines - Cathay Pacific. Are these airlines simply committed to a higher standard of service excellence than is typical among US airlines? Does the competition on their routes drive them harder to differentiate themselves on service? Do the economics support their ability to deliver a premium level of service across the board? Whatever the case, something is different, and if you've ever flown one of these top tier airlines, you've experienced it. Qatar Airways owes its number 1 ranking to comfort, tasty food, up-to-date entertainment, warm service and its modern fleet of aircraft. I imagine US airlines would say they prioritize these same elements of service; yet, their passengers don't consider the experience they deliver to be on the same level as the winners. Can they rise to the top of the pack? I bet they can! I'd love hear to your stories about how your experience flying with them compares to your experience flying a US carrier and what you think US carriers should learn from them. Check out the article linked below for more details. There's lots of coverage on this topic so a quick search will produce additional sources. https://lnkd.in/eNjFXgzd #cx #customerexperience #customerobsessed #customerobsession #cmo #skytrax #qatarairways #singaporeairlines #cathaypacific #emirates

What’s the world’s best airline in 2024? Three European carriers made it into the top 10 — Euronews

What’s the world’s best airline in 2024? Three European carriers made it into the top 10 — Euronews

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