Marbue Brown’s Post

Have you seen the latest global airline rankings from Skytrax? It's based on feedback from 21 million passengers from 100 countries encompassing their experiences with around 350 airlines. The verdict - Qatar Airways took the top spot followed by a host of Asian, Middle Eastern, and European airlines without a single US airline cracking the top 10 or even the top 20. What's more is that there were lots of other awards to go around, and once again US airlines were nowhere to be found, e.g., World's best cabin staff - Singapore Airlines, World's best airport services - All Nippon Airways, World's cleanest airlines - Cathay Pacific. Are these airlines simply committed to a higher standard of service excellence than is typical among US airlines? Does the competition on their routes drive them harder to differentiate themselves on service? Do the economics support their ability to deliver a premium level of service across the board? Whatever the case, something is different, and if you've ever flown one of these top tier airlines, you've experienced it. Qatar Airways owes its number 1 ranking to comfort, tasty food, up-to-date entertainment, warm service and its modern fleet of aircraft. I imagine US airlines would say they prioritize these same elements of service; yet, their passengers don't consider the experience they deliver to be on the same level as the winners. Can they rise to the top of the pack? I bet they can! I'd love hear to your stories about how your experience flying with them compares to your experience flying a US carrier and what you think US carriers should learn from them. Check out the article linked below for more details. There's lots of coverage on this topic so a quick search will produce additional sources. https://lnkd.in/eNjFXgzd #cx #customerexperience #customerobsessed #customerobsession #cmo #skytrax #qatarairways #singaporeairlines #cathaypacific #emirates

Learning more about Airline Alliances, Airline Alliances are agreements between multiple airlines to cooperate on a global scale. These alliances allow member airlines to offer a more extensive network of routes, harmonized services, and integrated frequent flyer programs. The three major airline alliances are: Star Alliance: Founded in 1997, Star Alliance is one of the largest global airline alliances, with members such as United Airlines, Lufthansa, Air Canada, and Singapore Airlines. Oneworld: Established in 1999, oneworld includes airlines like American Airlines, British Airways, Cathay Pacific, and Qantas among its members. SkyTeam: Formed in 2000, SkyTeam comprises airlines such as Delta Air Lines, Air France, KLM, and Korean Air. These alliances provide various benefits to passengers, such as seamless connectivity, shared lounges, coordinated schedules, and reciprocal frequent flyer benefits across member airlines. They enable airlines to offer a broader range of destinations and services while enhancing operational efficiency and customer experience. #Airport #Airline #Partnership #AviationIndustry #Alliances #AviationOasis https://lnkd.in/eMFDQD2H

Singapore Airlines is no longer the best airline in the world, according to air transport rating firm Skytrax. The awards are based on a customer survey, which Skytrax said was completed by customers from more than 100 countries in the 2023-2024 edition. A series of other awards were presented by Skytrax alongside the top airlines ranking, including regional breakdowns and awards for different types of flights. Asian airlines dominated the top 10, with no U.S. airlines among the ranking’s leaders. Delta Air Lines was the highest-ranked U.S. airline in 21st position, down by one spot from last year. Here are the other top 5 airlines in the world. cnb.cx/3xyhIEE

Singapore Airlines is no longer the best airline in the world as Qatar Airways now holds the top spot, according to air transport rating firm Skytrax. Qatar Airways said this was the eighth time it topped the ranking since 2011. The airline came second in the rankings last year. The awards are based on a customer survey, which Skytrax said was completed by customers from more than 100 countries in the 2023-2024 edition. A series of other awards were presented by Skytrax alongside the top airlines ranking, including regional breakdowns and awards for different types of flights. ➡️ Scroll to find out the top ten best airlines in the world, according to the Skytrax ranking. Read more: https://cnb.cx/4eE9V8Y

📓 🔐 European airline margins 2023: ultra LCCs Pegasus Airlines and Ryanair at the top Europe's leading airlines typically report margins above the average for the European market, but cannot escape the cycle as it starts to show signs of peaking in 2024. Read more: https://bit.ly/4bPv9y8 #aviation #travel #airlines #Europe

Airline alliances: let’s unpack these global forces in aviation. Airline alliances are strategic partnerships among carriers. They allow the travellers of each airline to get more benefits, streamline their logistics, and enhance the overall travel experience for business travellers! In this blog, we'll dive into: ✈️ Which airlines are in each alliance 🤝Benefits of airline alliances 🔗How codeshare flights work 🧠 Tips for travel managers Read our latest insights to understand more: https://okt.to/5IXG3t #AirlineTravel #Alliances #BusinessTravel #FCMTravel #DiscoverTheAlternative

Is Brussels Airlines worth it? In this video I'll share with you all of my thoughts on the Brussels Airlines short-haul experience. #airlines #brussels #brusselsairlines

✈️ Top 20 Airlines by revenue 2022-23: 1. 🇺🇲 American Airlines: $49 Billion 2. 🇺🇲 Delta Airlines: $45.6 Billion 3. 🇺🇲 United Airlines: $45 Billion 4. 🇦🇪 Emirates Airline: $29.2 Billion 5. 🇫🇷 Air France: $27.5 Billion 6. 🇩🇪 Lufthansa Group: $26.9 Billion 7. 🇬🇧 International Airlines Group (IAG): $24 Billion 8. 🇺🇲 Southwest Airlines: $23.8 Billion 9. 🇹🇷 Turkish Airlines Group: $18.4 Billion 10. 🇨🇳 China Southern Group: $13 Billion 11. 🇯🇵 ANA Group: $12.6 Billion 12. 🇮🇪 Ryanair Group: $11.2 Billion 13. 🇺🇲 Alaska Air Group: $9.7 Billion 14. 🇨🇱 LATAM Group: $9.4 Billion 15. 🇺🇲 JetBlue Airways: $9.2 Billion 16. 🇷🇺 Aeroflot Group: $7.7 Billion 17. 🇮🇳 IndiGo: $7.1 Billion 18. 🇬🇧 Easy Jet: $7 Billion 19. 🇨🇳 China Eastern Group: $6.9 Billion 20. 🇭🇺 Wizz Air: $4.1 Billion according to Allianz Partners Big Book of Travel Data, 2023