Strengthening customer service and team wellbeing for leaders focused on standing out as a business of choice. ✨Customer Service ✨Communication ✨Employee Wellbeing Speaker | Virtual Trainer
Happy National Coconut Cream Pie Day! It might seem silly to celebrate a dessert, but what if today was about more than just the pie? What if it's really about connection. My mom’s best friend Mary had a coconut cream pie recipe that could win awards. But she guarded it like a treasure—or so we thought until my sister faced a serious health scare. When Mary asked how she could help, my sister half-jokingly said, “Hand over that pie recipe!” To everyone's surprise, she did! This story slices right through to the core of great customer service: the art of knowing when to hold 'em and when to fold 'em—or in Mary's case, when to share 'em. Mary’s act of sharing wasn't just about giving away a recipe; it was about providing comfort when it was needed the most, transforming a simple transaction into a meaningful interaction. Sometimes, the best way to serve someone is to share not just your talents, but a piece of what makes you, well, you. Mary passed on over 20 years ago, yet every time my sister or I bake her pie, it’s like she’s right here with us. Each bite brings back a flood of happy memories. It's a reminder that what we share lives on, far beyond our time. So, on this pie celebration day, reflect on your own secret sauces—are you holding onto them a little too tightly? Maybe it’s time to dish out more than just the usual and sprinkle a little unexpected joy in our professional lives. #wellbeing #customerservice #nationalcoconutcreampieday #suttleshift
