Marji Chimes’ Post

There are four megatrends set to shape the #CX industry in 2024 and beyond: ➡️ Balancing #AI with humans ➡️ Customer intents ➡️ Flexible #employeeexperience ➡️ Purpose-driven business Why are these #trends game-changers and how can brands embrace them for long-term success? Join CX experts Nick Cerise and Tom Lewis and discover the answer to these questions and others. https://lnkd.in/e_xMgkMU

🔍 Understanding the #CX Economy: It's all about emotional connections, personalized interactions, and leveraging technology like AI and data analytics to meet customer needs better. Transform your business by focusing on creating experiences that drive loyalty and satisfaction. 🚀 #CustomerCentric #TechInnovation https://bit.ly/3WwK10b

In today’s fast-paced, digitally-driven world, delivering a seamless customer experience is essential for staying competitive. Join Edwin Margulies, Chief Evangelist at Nextiva, in crmXchange’s upcoming roundtable discussion on September 18th at 10:00 am PT, where we’ll discuss: ✅ Why balancing automation with human interaction is key ✅ How many brands still struggle with AI adoption despite digital growth ✅ Quick-win strategies to use AI effectively alongside live support ✅ Actionable ways to enhance workforce efficiency, optimize self-service, and improve customer journeys Reserve your spot here: https://bit.ly/4d3rVYi Relevant Hashtags: #customerexperience #cx #ai

Customer trust is crucial in today’s competitive business landscape. As AI becomes increasingly popular, the role of trust also becomes increasingly important. Finding a way to seamlessly integrate technology efficiently while demonstrating empathy toward consumers is a necessity. In a recent article released by CMSWire, author, Luke Soon, introduces the equation HX (human experiences) =CX (customer experience) + EX (employer experience). This equation highlights the importance of human experience, with customer trust as an integral part. With the emerging power of AI and its rapid technological advancements, businesses have found that it is crucial to balance personalization and efficiency, while simultaneously trying to gain customer trust and loyalty. As the article states, “Every positive customer experience adds to the reservoir of trust... Conversely, negative experiences erode this trust rapidly.” The age of AI has brought many changes to businesses, but one thing that remains constant is the importance of building customer trust and loyalty. To read the full article: https://bit.ly/42DKkHJ #CustomerTrust #Loyalty #CX

Last chance to access groundbreaking insights from Forrester's 'Anticipatory Experiences Require New Competency Superpowers' report. Equip your business with the knowledge to lead in a digital-first world. Understand the more than 60 cross-disciplinary competencies vital for modern customer experience strategies – get the report at the link in the comments! #AI #CustomerExperience #ForrCX #DigitalTransformation #DigitalExperience #CustomerJourney #DataAnalytics #Forrester #Personalization #CX

In the GenAI era, data is the new digital currency. Join our session to explore our latest AI-powered products and processes designed to seamlessly integrate contextual data and knowledge into your customer experience--like GenAI Studio, AI Knowledge, and AI Insights. Explore how our comprehensive suite of tools can help you craft robust, AI-powered CX journeys tailored to your business objectives. See you there! #Five9AIDay #Five9AI #CX #GenAI

In the GenAI era, data is the new digital currency. Join our session to explore our latest AI-powered products and processes designed to seamlessly integrate contextual data and knowledge into your customer experience--like GenAI Studio, AI Knowledge, and AI Insights. Explore how our comprehensive suite of tools can help you craft robust, AI-powered CX journeys tailored to your business objectives. See you there! #Five9AIDay #Five9AI #CX #GenAI

Do multiple customer interaction channels benefit you? Or do they just create more confusion and frustration, ultimately undermining the effectiveness of digital solutions? In an insightful interview with Roger Dooley of Forbes, Mauro Carobene, VP and Global Head of Customer Interactions Suite, Tata Communications dives into the findings of a new study on CX by Harvard Business Review Analytics Services in association with Tata Communications. The big reveal - while 94% of global executives prioritise customer interactions, only a little over third feel they're doing it effectively. Mauro also discusses the critical role of employee experience and the transformative power of AI in reshaping how businesses connect with their customers. Learn more: https://okt.to/SLT5xA #CustomerExperience #CX #AI #EmployeeExperience #HBR #Kaleyra #TataCommunications Kaleyra

$3.7 trillion in annual revenue is at risk due to poor customer experiences, according to a recent Qualtrics survey. For many companies, digital CX is their key differentiator. However, CX is often misunderstood and lacks clear ownership across organizations. Various stakeholders handle different parts of CX, with many more overseeing the underlying content and knowledge that customers and prospects seek across your digital channels. So, how can teams prevent revenue loss from disconnected, siloed experiences? AI and GenAI offer scalable solutions to unify and personalize the digital journey. Find out more at our next session at 11.30am EST >> https://lnkd.in/gzHYVYQv Tilak Antony John Kearns Chloe Chappell Melanie Mingas Clara Boulanger

As organizations focus on trying to be more customer-centric in today’s fast-paced world, gathering feedback is crucial. But let’s be real, no one has time for boring, lengthy surveys anymore! So how can companies keep it fun while still gaining those valuable insights? I’m thrilled to be part of a team that’s making feedback 𝘲𝘶𝘪𝘤𝘬, 𝘧𝘶𝘯, 𝘢𝘯𝘥 𝘦𝘯𝘨𝘢𝘨𝘪𝘯𝘨! It’s not just about collecting data — we’re using AI and real-time insights to elevate the customer experience. 😃 By making simple tweaks, businesses can completely transform how they respond to customers, keeping them happy and loyal while staying true to their brand. Excited to be part of this game-changing revolution in customer experience! 💪 #CustomerExperience #CX #Innovation #AI #CXTransformation #TechInCX #ExperienceWithEmojot