Markus Meissner’s Post

🚗The automotive industry's future increasingly centres around enhancing Customer Experience (CX) through advanced technologies like AI and Augmented Reality.🌟 T-Systems highlights the impact of digital transformation on the customer journey in the automotive industry, including personalized offers and interactive showroom experiences. However, these innovative strategies also come with security risks. T-Systems offers cutting-edge security solutions to protect customers' data, and guide businesses through this transformation. The aim is to elevate the CX in a secure and innovative manner. https://lnkd.in/euTt8KZC

𝐑𝐞𝐯 𝐮𝐩 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐰𝐢𝐭𝐡 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐀𝐮𝐭𝐨𝐦𝐨𝐭𝐢𝐯𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲! 🚗💡 Cutting-edge technology is driving innovation, enhancing efficiency, and transforming customer experiences. Learn More: https://buff.ly/4bICa3V #DigitalTransformation #AutomotiveIndustry #Innovation #FuturByte

🔒 Modern customers expect more than just a car that can drive – they expect a superior customer experience. Whether it's virtual showrooms, AI assistants, or seamless online purchasing, digital innovation is advancing in the automotive industry. However, as customer experience improves, so do security risks. How can security be ensured in a modern customer experience to not only reach but also strengthen customer trust? https://lnkd.in/e77D4MHR

More than any other industry, #manufacturers require broad, deep, and dynamic connectivity. Without the right tools in place, it's difficult to manage the silos between locations, offices, field, and production teams. Find out how manufacturers can optimize the customer journey from a single cloud communications platform while improving productivity. #contactcenter #manufacturingtech #CX #AI #automation

Digitization has the potential to revolutionize customer experiences in the manufacturing industry. By harnessing the power of technology, manufacturers can gather factual data and insights to understand their customers better. This data lets them personalize their offerings and enhance the overall customer experience. Manufacturers can predict customer needs and preferences with advanced analytics and artificial intelligence, improving product innovation. Additionally, collaborative platforms allow for customer collaboration, enabling them to provide valuable feedback and contribute to developing better products. Digitization has opened doors for manufacturers to deliver outstanding customer experiences. Article link in comments

In the evolving landscape of customer interactions, the rise of the Machine Customer marks a profound shift towards automation and data-driven decision-making. CEOs predict a significant revenue share from machines by 2030, shaping the future of business relationships. How do you envision this transformation unfolding? Share your thoughts and feelings on the impact of machine customers in reshaping industries and customer experiences. https://lnkd.in/eS5z8HsF

To efficiently enhance the customer experience, and close the capacity gap between customer expectations and rising costs, contact centers need to automate—and quickly. Extensive #CX #automation is achievable without wholesale disruption. #AI makes it possible to create consistent, reliably excellent customer experiences. Read the latest Ventana Research, now part of ISG, white paper to learn more! #CXAutomation #Bots #Verint

In the ever-evolving landscape of technology, businesses are constantly seeking innovative solutions to enhance customer experiences and streamline operations. One such groundbreaking concept that has gained traction in recent years is the "Digital Twin." Originally used in manufacturing and industrial sectors, Digital Twins are now making waves in customer-centric industries, giving rise to the Digital Twin of a Customer (DTOC). #digitaltwin #digitaltwinofacustomer #customerexperience https://lnkd.in/d-QGW4kg

Operating at the extreme edge of capacity - balancing customer expectations against the imperative to control costs, contact centers must work to bridge this capacity gap which has historically proven elusive. The solution: CX automation. For the first time, extensive automation is achievable without wholesale disruption. Read how in this report from Ventana Research! #Verint #CX #CXAutomation #AI https://lnkd.in/eWmzgnAw