Brad Tornberg’s Post

More than any other industry, #manufacturers require broad, deep, and dynamic connectivity. Without the right tools in place, it's difficult to manage the silos between locations, offices, field, and production teams. Find out how manufacturers can optimize the customer journey from a single cloud communications platform while improving productivity. #contactcenter #manufacturingtech #CX #AI #automation

CASE STUDY: Empowering California Customers for Nearly 15 Years 🔌 California’s leading energy provider has been meeting the needs of customers across the country by optimizing operations and balancing the grid. Question: How did they achieve this? Answer: By partnering with SEW and implementing the #1 digital customer experience (CX) platform, including the Smart Demand Response Program Platform. Discover how the SEW CX platform enabled seamless enrollment and boosted efforts to balance the grid and benefit customers using the AI-powered Smart Demand Response Program. Download the case study now to learn more! https://lnkd.in/gFKTCGsw #CustomerExperience #SmartGrid #DemandResponse #EnergySolutions #AI

🚀 Exciting read on the rise of machine customers reshaping business dynamics! From autonomous ordering to data-driven decisions, the machine customer era is here. Discover how businesses adapt and innovate in this unique tech-driven landscape to cater to algorithm-driven clients. Ready to transform your approach? Share your insights! https://lnkd.in/eS5z8HsF

Customer experience must take center stage!! One more insightful panel hosted by Andy Walter on transforming data-driven insights into compelling products and experiences. Murat Genc from Whirlpool's giving an example on how they leveraged over-the-air technology, which enables seamless software updates, show how AI can enhance products post-purchase. But the holistic experience surrounding a product is equally crucial. Binu Varghese talking about delivering superior experiences, companies must break down silos and foster close collaboration between internal teams, consultants, and tech experts. Mora Ambrey MSc,MBA stated: "We're not just building products; we're building experiences." Data-driven insights combined with emerging tech like AI will shape the products of tomorrow. Over the last 2 days, every industry leader is emphasising on customers and as it’s always, who prioritize customer-centric innovation will gain a competitive edge!! #AnalyticsUnite2024 #CustomerExperience #CPG #CosumerGoodsTechnology

In the ever-evolving landscape of technology, businesses are constantly seeking innovative solutions to enhance customer experiences and streamline operations. One such groundbreaking concept that has gained traction in recent years is the "Digital Twin." Originally used in manufacturing and industrial sectors, Digital Twins are now making waves in customer-centric industries, giving rise to the Digital Twin of a Customer (DTOC). #digitaltwin #digitaltwinofacustomer #customerexperience https://lnkd.in/d-QGW4kg

Digital twins aren't just for city or industrial planning anymore. Now, consumers can have their own digital twin, a digital doppelganger who can navigate traffic for the best route or try on that dress before they purchase. Digital twins are virtual models that simulate real-life situations, allowing for risk-free testing and decision-making. But their uses go beyond just optimizing your commute. In fact, businesses are utilizing digital replicas of customers to anticipate their needs and behaviors, enhancing the customer experience. What avenue do you see for harnessing this technology for your customer journey? #DigitalTwins #DigitalTransformation #PLM #ProductLifecycleManagement https://lnkd.in/eD4PDTF7

Happy to share a PoV on the Influence of Exponential Technologies on the Automotive Industry. The article aims to share our perspectives as Distinguished Engineer, Executive Architect, and Industry Exponent on what and how exponential technologies can affect retail in Automotive. It lists a set of use cases that we have identified as business-critical in car sales and services, including but not limited to improvements in customer relationships, services, and minimal-to-zero-touch sales operations. For Automotive OEMs and dealers, who are consistently at the forefront of technology adoption, our content offers a deep dive into the critical business values driven by exponential technologies. This includes Artificial Intelligence and Machine Learning, the Internet of Things, Augmented and Virtual Reality, blockchain, and generative AI, all of which are shaping the future of the automotive industry. We believe that the article will nurture further enthusiasm from readers who have cross-dimensional ( techno-functional) interests and want to understand the pervasive influence of these technologies on industrial and business modernization. Thanks to my co-authors Rakesh Shinde and Sankalp Sinha for their invaluable contributions. Thanks to Maneesh Prasad, founder of Telematicswire for proofreading, recommending improvements, and considering the article worthy of publication on the esteemed digital channel. I heartily appreciate the effort of Abhinav Sharma, of Telematicswire, for patiently formatting the drafts through multiple iterations and developing the published version. Inspirations from Sujay Nandi, Mohan Bachhav, Paul Winters, and Anthony Timmons for encouraging me to delve into the latest technology innovations in various aspects of the Automotive Industry.

🚀 Transform your customer service with smart chatbot integration! We understand the power of technology in elevating customer experiences. Our blog explores the do's and don'ts of chatbot use, emphasizing clarity, guidance, and personalized interactions to ensure your service stands out. Avoid common pitfalls and embrace strategies that truly resonate with your audience. 🔗Dive into our insights to learn more. https://lnkd.in/e8Ef4X4K

Digital twins aren't just for city or industrial planning anymore. Now, consumers can have their own digital twin, a digital doppelganger who can navigate traffic for the best route or try on that dress before they purchase. Digital twins are virtual models that simulate real-life situations, allowing for risk-free testing and decision-making. But their uses go beyond just optimizing your commute. In fact, businesses are utilizing digital replicas of customers to anticipate their needs and behaviors, enhancing the customer experience. What avenue do you see for harnessing this technology for your customer journey? #DigitalTwins #DigitalTransformation #PLM #ProductLifecycleManagement https://lnkd.in/e-2S4zzP

Unlock the power of AI video analytics in retail with HPE! Transform real-time video data into actionable insights to enhance customer experiences and streamline operations.