Marty Jackson’s Post

⚠️ Warning: Bad Customer Service is the Fast Track to Brand Oblivion ⚠️ Think bad customer service is just a minor hiccup? Think again! It's the silent brand killer, lurking in the shadows, ready to tarnish your reputation. In today’s hyper-connected world, a single negative experience can escalate from a whisper to a scream, echoing across the digital landscape and turning potential customers away in droves. Bad customer service doesn’t just hurt feelings; it annihilates trust and loyalty. It tells your customers that their satisfaction and loyalty are not your priority, pushing them straight into the welcoming arms of your competitors. And once lost, regaining that trust is an uphill battle. Don’t let poor service and a lack of CX Strategy be your brand’s legacy! It’s time to wake up, shake up, and step up your customer service game. Transform those pain points into touchpoints of excellence and turn the tide in your favor with truCX! #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

⚠️ Warning: Bad Customer Service is the Fast Track to Brand Oblivion ⚠️ Think bad customer service is just a minor hiccup? Think again! It's the silent brand killer, lurking in the shadows, ready to tarnish your reputation. In today’s hyper-connected world, a single negative experience can escalate from a whisper to a scream, echoing across the digital landscape and turning potential customers away in droves. Bad customer service doesn’t just hurt feelings; it annihilates trust and loyalty. It tells your customers that their satisfaction and loyalty are not your priority, pushing them straight into the welcoming arms of your competitors. And once lost, regaining that trust is an uphill battle. Don’t let poor service and a lack of CX Strategy be your brand’s legacy! It’s time to wake up, shake up, and step up your customer service game. Transform those pain points into touchpoints of excellence and turn the tide in your favor with truCX! #CustomerExperience #CX #truCX #cxdesignthinking #cxplatform #callcenter #callcenters #cxcollaboration #CXHeroes

Customer support has transcended the era of being a reactive cost-centre, and has now moved on to becoming a strategic investment that creates a differentiated customer experience, builds competitive advantage, generates revenue, and aids customer lifetime a loyalty. If you agree with this sentiment it will be worth your time to read iOPEX Customer Support White Paper #customersupport, #CX #optimization #operationalefficiency #processoptimization

What secret will make your customers recommend you, pay more, and keep coming back? I teamed up with RingCentral to unveil how convenience can be a powerful competitive advantage for businesses. Convenience in customer service offers a crucial competitive edge, with 87% of customers more likely to recommend brands that provide it. 70% would pay more and return to convenient brands, while 62% prioritize convenience over friendliness in their service experiences. These statistics underscore the vital role of convenience in driving customer loyalty and business growth. #customerservice #customerexperience #customerconvenience #CX #ShepHyken

🌟 Enhancing Customer Support Through Personalization 🌟 Personalization isn't just a buzzword; it's a game-changer in customer support! 🚀 In today's hyper-competitive market, providing exceptional customer experiences is non-negotiable. That's where personalization comes in. By leveraging data and technology, companies can tailor support interactions to meet each customer's unique needs and preferences. From personalized recommendations to proactive assistance, personalization transforms mundane interactions into meaningful connections. It's not just about solving a problem; it's about making customers feel valued and understood. Ready to take your customer support to the next level? Embrace personalization and watch your customer satisfaction soar! ✨ #CustomerExperience #Personalization #CX #CustomerSupport

"It's not about WHAT you do... it's about HOW you do it" ⭐ BEHAVIOURS is the key to success⭐ We preach about it all the time, but it really is the only CX Tip you'll ever need in delivering great customer service! Thank you Mike Dalloz, CEO at Performance in People for sharing! #CXTip #CX #CustomerExperience #CustomerService #CXInsights #Behaviours #TopTips

In today's customer-centric landscape, success isn't solely about industry dominance; it's about excelling in the broader customer ecosystem. The automotive industry's customer experience is under scrutiny as brands are falling short in crucial customer engagement steps. Missed opportunities in reaching out to customers for future purchases, upgrades, and personalized post-sales outreach affect customer relations. Neeraj Pratap Sangani #CX #customerexperience #customerrelations #customerengagement #hansacequity

Building Trust: The Cornerstone of Customer Relationships 🔑 Trust is the cornerstone of customer relationships; it is earned through consistent, transparent, and honest communication. 🗣️✨ In the realm of customer experience, nothing is more vital than trust. This trust is built brick by brick, through every interaction we have with our customers. It’s not just about solving problems or answering questions; it’s about how we communicate and the values we embody. 💬🔍 Consistent communication ensures that our customers know they can rely on us. Transparency means being open about our processes, challenges, and successes. And honesty is the bedrock that supports every word we say and action we take. 🤝📈 By focusing on these principles, we create relationships that are not only strong but also enduring. Customers who trust us are not just clients; they become advocates and partners. 🌐🌟 Let’s keep striving to make every interaction meaningful and every communication clear. Together, we can build a foundation of trust that stands the test of time. #CustomerExperience #Trust #CX #Transparency #Integrity

💻📊 Is your company offering perfect products or services, yet customers still flock to competitors? If this sounds familiar, you might have a service gap issue. Check out our guide that tackles this head-on: https://buff.ly/3Gi6QsI 🔍📝 Here's what you'll find in the article: 🛍️ Understanding service gaps: What are they, and why do they happen? 📉 The four gaps in customer service. 📋 Step-by-step instructions to identify and address gaps in your service. 🌐 Real-life scenarios illustrating each type of gap. 🎯 Tips to align your service delivery with customer expectations. 🚀💡 Let's uncover these gaps together! Click the link to read more and reshape your approach to customer service. #ServiceGapAnalysis #CX #ServiceExcellence #CustomerRetention #HelpDeskMigration

5 reasons your business needs better Customer Experience (CX): 1️⃣ Increased Customer Retention Happy customers are loyal customers. By focusing on positive experiences, businesses can foster stronger relationships, leading to reduced customer churn and improved retention rates. 2️⃣ Enhanced Brand Advocacy: When customers have positive experiences, they're more likely to recommend your brand to others. This positive word-of-mouth marketing is powerful and cost-effective, driving new customer acquisition and brand loyalty. 3️⃣ Increased Revenue and Profitability: Loyal customers not only stay with you longer, they also tend to spend more. This translates to increased revenue and profitability, directly impacting your bottom line. 4️⃣ Improved Operational Efficiency: Good CX can reduce costs associated with customer service issues and complaints. By proactively addressing customer needs and preventing negative experiences, you can streamline operations and free up resources for other areas. 5️⃣ Gaining a Competitive Advantage: In today's competitive landscape, differentiation is key. By prioritizing exceptional customer experiences, you can stand out from the crowd and attract new customers while retaining existing ones. #customerexperience #technologyconsulting